Wilber Fuentes

When other dealerships weren't working with me, Millennium Honda gave me the best deal. They sat down and helped to find the exact car I wanted and ordered it to their dealship. Wilber and the mana Millennium Honda gave me the best deal. They sat down and helped to find the exact car I wanted and ordered it to their dealship. Wilber and the manager, Matt, were kind, respectful and weren't trying to hustle me. They didn't do that thing where they asked "what price do you want to pay?" They just worked with me on value, gave me the best possible trade-in offer for my car and helped me leave with the best car, feeling great about the value I got. I'd definitely recommend this location. More

by shazia3175 Verified Customer Verified Customer

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Looking to trade in my Lexus for a pre owed Pilot, I was recommend to go to Millennium Honda after a horrible experience at the Manhassett Honda. My salesman- Wilber, and the Manager Matt were absolutely recommend to go to Millennium Honda after a horrible experience at the Manhassett Honda. My salesman- Wilber, and the Manager Matt were absolutely amazing. From start to finish they were helpful, supportive, patient, understanding, & ultimately the only reason I stayed with this dealership after the following incident with their GM. I put a $500 deposit to hold the car to pick up the following Sunday. I called the Friday prior to find out how much I owe & was told a number to have my bank check created with. After waiting 5 HOURS- Upon signing my paperwork, that was also all signed by Honda, I was told a different # that I owed. When I questioned, it was realized that Millennium honda had my initial deposit incorrect. This issue was brought to their GM- Mauricio. Instead of taking accountability for their oversight, which wouldn’t have been a problem for me- accidents happen & I would have had no problem paying the almost $3500 difference, Mauricio went on a misogynistic tirade in front of my fiance & ultimately expressed that it’s my fault and I should have saw the discrepancy. He bullied me, degraded me, and made me feel inferior as he consistently interrupted me while I was speaking, told me I can “pay or I don’t get the keys” told me he will cut my registration & not provide a title- & so on & so forth. One discount I had was because my father is a fallen officer, after describing why I thought a number was a certain way due to this discount, Mauricio went on to tell me, (after my fiancé continuously was advocating for me, sticking up for me, questioning the stories were being told- he ultimately questioned him about a customer service standard) that he’s a father of 2 which is beyond inappropriate and disheartening to tell a 28 year old woman who just expressed to you her father passed away. All in all, he treated me absolutely disgusting. Made me feel less than, & made my car buying experience horrible. I drove away in my new car crying. I elevated this to corporate but was disappointed to hear that they let all issues be handled in house. I hope he is held accountable & responsible for what he had done to me, sad to read I’m not the first who has been treated this way by him. DO NOT DO BUSINESS WITH HIM!!! More

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