Will Hilgenberg

I rarely leave negative reviews, but I feel others deserve to know about our experience. My husband leased a brand-new 2026 Ram truck, and within the first week it began experiencing electrical iss deserve to know about our experience. My husband leased a brand-new 2026 Ram truck, and within the first week it began experiencing electrical issues. The dealership was set to come and pick it up and bring him a loaner truck. After discovering a few loose fuses, he pushed them in and the problem temporarily went away. We cancelled the vehicle pick up because all seemed fine. The electrical issues emerged again, and we contacted the dealership to arrange another vehicle pick up. Jeff Belzer New Prague Dodge, where he leased the truck, is over an hour from our home. Because of his work schedule, he asked if they could pick up the vehicle, but was told it would be nearly two weeks before they could do so. Fortunately, his schedule unexpectedly opened up, so he drove the truck to the dealership himself. We got a loaner truck and was told not to tow anything with it. This was especially concerning because our daughter’s destination wedding was only two weeks away, and we planned to tow our camper for the trip. He left the truck with the expectation that it would be diagnosed and repaired in time. Instead, communication became the biggest issue. He was told someone would call him with updates, but days—and sometimes an entire week—would go by without hearing anything. He repeatedly called for status updates and left messages requesting return calls. More often than not, those calls were never returned. He asked several times to speak with the General Manager, Zach. It often took multiple days to receive any response, and on several occasions he was promised a call that never came. As a customer who had just leased a brand-new vehicle, we felt completely ignored and unimportant. To his credit, Service Manager Nick was outstanding. Once he became involved, he communicated with me daily, was honest about what they knew, and genuinely seemed to care about helping. He is the reason this review isn’t even more negative. Unfortunately, the truck’s problems became so complex that Ram engineers had to get involved because the dealership could not determine the cause. By that point, the truck had been in their possession for weeks, and he had already made my first lease payment on a vehicle we had only driven for about a week and a half. At that point, we no longer had confidence in the truck and wanted to discuss replacing it. Once again, he left multiple messages for the General Manager over the course of a week, asking to discuss my options. Once again, those calls largely went unanswered. Mechanical problems can happen with any vehicle. We understand that. What is much harder to accept is feeling ignored after making a significant financial commitment. A brand-new vehicle should come with dependable customer service, timely communication, and leadership that follows through on its promises. We appreciate the efforts of Nick in the service department, but the lack of communication and follow-through from dealership management overshadowed my entire experience. We expected far better from a dealership that came highly recommended by family. We were hoping for that small town dealership to be able to handle all of our future car purchases through. This was not the case with Jeff Belzer. Unfortunately, once the purchase/lease was made, they quickly showed how unimportant we were to them. They still have our truck. We have called 5 straight days asking for the GM to call us back. I hope this review encourages the dealership and GM to improve its communication and customer care. No customer should feel like they have to repeatedly chase down answers after purchasing a brand-new vehicle. More

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Everyone involved made the entire process very easy and enjoyable. They were great to work with enjoyable. They were great to work with More

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