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Will Ketcham
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Will Ketcham | Page 2
Sales Manager
Gilchrist Chevrolet Buick GMC Dealership Tacoma
6014 S Tacoma Way
Tacoma, WA 98409
65 Reviews
Dealership Experience
10 yrs, 4 mos
Industry Experience
16 yrs, 5 mos
65 Reviews
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65 Reviews of Will Ketcham
Verified Customer
Helpful 
September 18, 2023
Always an issue coming here. This time around said I didn’t have an appointment, then said oh it’s different. Then had me going between sales and service to figure it out. An This time around said I didn’t have an appointment, then said oh it’s different. Then had me going between sales and service to figure it out. An in and out drop off that should’ve taken 10-15 minutes took over an hour. Got truck back after two days, said same day, and it was not fixed. Didn’t even leave lot before I turned around to show them nothing had been done. More
by militaryman18
Other Employees Tagged: Lori aldan, Miya
August 27, 2023
I recently had the unfortunate experience of dealing with Gilchrist Chevrolet, and I can confidently say that it has been nothing short of a nightmare. My journey with this dealership turned into a never-end Gilchrist Chevrolet, and I can confidently say that it has been nothing short of a nightmare. My journey with this dealership turned into a never-ending cycle of disappointment, deceit, and broken promises. Trip 1: The Deceptive Start I thought I had struck gold when I found a 2015 Volkswagen GTI listed online at Gilchrist Chevrolet. The car appeared to be exactly what I was looking for, and the salespeople assured me that it had been thoroughly inspected and was ready to go. I took multiple test drives and asked about any potential issues, to which they confidently reassured me that everything was fine. Trip 2: A False Sense of Security I paid a substantial $5000 down payment and completed the paperwork, only to have the car refuse to start right after I left the dealership. This issue persisted, prompting me to take the car back. I was informed that there was a limited 90-day warranty included, which provided little consolation considering the problems I was facing. Trips 3-7: An Endless Cycle of Failed Repairs The following weeks involved multiple trips back and forth to the dealership as the car's issues persisted and worsened. The salesmen and the service team continuously promised fixes, only to have the car break down again shortly after leaving the lot. Texts and calls to the salesmen went unanswered, leaving me in limbo. Trip 8: False Hope and Empty Promises The dealership's sales manager, Will Ketcham, eventually stepped in promising a resolution. He vowed to personally oversee the car's repairs and even guaranteed a 30-day fix. However, these were nothing more than empty words. After multiple delays and a confusing saga, the car was finally returned to me, supposedly fixed. Yet, the very same issue reappeared within hours of leaving the lot. Trip 9: The Breaking Point A meeting was arranged with Will to discuss options, only to be met with further frustration. Despite my dissatisfaction and desire to return the faulty car, Will offered me the choice between a significant loss if I sold it back or paying extra for a vehicle from their inventory. No genuine solutions were presented. Trip 10: The Final Straw After a constant back-and-forth, broken promises, and zero accountability, I returned to Gilchrist Chevrolet in hopes of a resolution. However, I was met with a wall of resistance and a refusal to honor agreements. The sales manager, Will, instead threatened to tow the car away if I left it on their lot, leaving me with no choice but to leave empty-handed. In short, my experience with Gilchrist Chevrolet has been a harrowing ordeal that has left me frustrated, disappointed, and out of thousands of dollars. Their lack of accountability, broken promises, and disregard for customer satisfaction are deeply troubling. I strongly advise anyone considering doing business with Gilchrist Chevrolet to proceed with extreme caution and consider the numerous red flags that I encountered throughout this ordeal. More
by Avoided00
Other Employees Tagged: Richard Mathews
August 25, 2023
Staff were ready and willing to work with me. They did not pressure me to purchase anything that I wasn’t interested in and they made the purchase easy. They did not pressure me to purchase anything that I wasn’t interested in and they made the purchase easy. More
by njgoodenough
August 13, 2023
Purchased a 2023 Corvette. Will helped us through the order process and kept us in the loop while we waited for our turn in production. Gilchrist also didn’t mark up the pric Will helped us through the order process and kept us in the loop while we waited for our turn in production. Gilchrist also didn’t mark up the price like other dealers are doing. Upon arrival, Anthony and Thomas made the sales paperwork a breeze. More
by SGTMICHAELRICH
Other Employees Tagged: Anthony Breslin
August 03, 2023
Top notch dealership where the entire team went above and beyond. The only place I will ever buy another Chevy! It asked me to rate Ryan Tramm but I have not met nor had the new truck serviced so I can’t rat beyond. The only place I will ever buy another Chevy! It asked me to rate Ryan Tramm but I have not met nor had the new truck serviced so I can’t rate. More
by Billw
Other Employees Tagged: Shade Clark , Jose
