Will Nichols | Page 2

I feel this dealership and it's General Mgr do not keep the promise made. I do not recommend this dealership to purchase a vehicle. the promise made. I do not recommend this dealership to purchase a vehicle. More

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The agent was very helpful in getting me the vehicle I wanted. Vehicle was detailed full tank of gas, the paperwork was easy and quick. wanted. Vehicle was detailed full tank of gas, the paperwork was easy and quick. More

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Wayne and Kenny worked to get me the right SUV. They are friendly, courteous and have the customer in mind. They are friendly, courteous and have the customer in mind. More

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Provides excellent service with it customers. The seasonal staff is always professional and courteous to me and my family members who purchased 3 New Ford Explorers in the last two years. I also The seasonal staff is always professional and courteous to me and my family members who purchased 3 New Ford Explorers in the last two years. I also recommended Crossroad Ford to family, friends and coworkers who are interested in purchasing a car, truck, or suv. I recently purchased a new Ford Bronco and I can truly say I am enjoying this new vehicle thanks to Will, Kenny, Malaca, and Mike. They have always made my purchase a smooth transaction. We great people as those make the purchasing of a new vehicle worth while. Thanks to this great team. More

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Salesman Mr. King was very pleasant, informative and the financial manager also explained everything to finalize the deal. Would ask for both of them again King was very pleasant, informative and the financial manager also explained everything to finalize the deal. Would ask for both of them again More

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Great service, good people and very professional. I would recommend the dealership. Our sales rep Susan was excellent and made the process easy and transparent. recommend the dealership. Our sales rep Susan was excellent and made the process easy and transparent. More

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The experience was amazing best time I have ever bought a car car More

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Great service from start to finish! Mr. Nichols immediately went to work to find the kind of car I requested. And Happy was awesome from start to finish. Very knowledgeable, honest and open in his immediately went to work to find the kind of car I requested. And Happy was awesome from start to finish. Very knowledgeable, honest and open in his quest to seal the deal! The smoothest car buying experience I have ever had. Peace and blessings to my Crossroads team! More

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NOT HONORING REBATES FORD REP QUOTED ME REBATES FROM FORD ON THE FINAL PRICE. PROBLEM WAS ONE HAD TO BE MAILED IN ( THE LARGER ONE 1000.00 ) NOW THEY SAY THE CONFLICT FROM FORD REP QUOTED ME REBATES FROM FORD ON THE FINAL PRICE. PROBLEM WAS ONE HAD TO BE MAILED IN ( THE LARGER ONE 1000.00 ) NOW THEY SAY THE CONFLICT FROM FORD. TOLD ME TO CALL FORD REBATE DEPARTMENT, I CALLED THEY SAID IT WAS THE DEALERSHIPS RESPONSIBILITY TO CORRECT BY FILLING OUT A REQUEST TO CORRECT. HAVE SENT SEVERAL E-MAILS TO GM , AND FINANCE GUY , ALSO SALESMAN. NOT GETTING ANY HELP FROM THEM. SO THEY GAVE ME THE 500.00 REBATE BECAUSE I WAS A FF, BUT I CANT GET THE 1000.00 REBATE ON THE UPFIT BIN PACKAGE BECAUSE I TOOK THE CHEAPER REBATE? HOW STUPID DOSE THAT SOUND? NOT GOING TO GIVE UP GOING SOCIAL MEDIA, IF THEY DON'T HONOR THEIR DEAL. More

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Still "NO" Resolution! I purchased a 2006 Cadillac SRX in August 2014, it had a check engine light on even before I took delivery...they sent it out to Strosnider who cleare I purchased a 2006 Cadillac SRX in August 2014, it had a check engine light on even before I took delivery...they sent it out to Strosnider who cleared the codes, replaced the mass air flow sensor, I took delivery a week later. Within 30 days, light cam back on, I took it in, they cleared codes, when it came on again I called for service and they told me they couldn't service my car! So I took it to Heritage. They said there was a leaky mass air flow gasket, fixed, and cleared codes...AGAIN. And here we are again 6 months of check engine issues. Once again check engine, on, Crossroads said they would send it to Strosnider. ..Strosnider said it was the catalytic converter! $900 plus dollars! !! The extended warranty that Crossroads insisted that I buy... DOES NOT COVER ($1800)!!! I have put less than 5000 miles on the car and had for less than 6 months!!! And all I get is excuses, and they have even tried to sell me another cat! Saying " you need something in your driveway that is dependable...so you will sleep better at night", REALLY? Well after all this, I called Crossroads yesterday to check on my car...they tell me its at Starkes Muffler and that the Service Manager was walking up to the sales department to find out what they were going to do for me. Several minutes go by and Rick Worst called me back and tells me that they had come to the conclusion that they were going to cover the "ENTIRE" cost of the repair! My car should be ready by Friday. I am so thankful that someone finally stepped up to the plate! I had not had a very good experience with this dealership...until now! I would like to thank Rick Worst, Will Nichols, and Harry Turner! I look forward to a much more positive relationship with the dealership from this point forward! THANK YOU ALL! Here I am editing my review "again"! The car has been back for the check engine light 4 times now since this review! Still the same code, still the same problem. And for whatever reason, this has caused a conflict between Crossroads and Strosnider. My car is STILL in the shop...yet again! Still NO resolution! More

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