Susan Fulcher

Five stars. Ms. Susan, Mr Kenny Wingfield, and Mr Alexander at AML Ford of Petersburg made buying my Ford Transit 350 EXT an easy, no-pressure experience from st Ms. Susan, Mr Kenny Wingfield, and Mr Alexander at AML Ford of Petersburg made buying my Ford Transit 350 EXT an easy, no-pressure experience from start to finish. The entire team is knowledgeable about the van's specs, straightforward with pricing, and genuinely attentive to what I needed rather than pushing me toward something else on the lot. The whole team backed Ms Susan up well, professional, responsive, and easy to work with throughout the process. If you're in the market for a Ford, ask for Ms. Susan. Highly recommend. More

by faith0052000 Verified Customer Verified Customer

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Very helpful with what I wanted in a car. Friendly and knew what was available on the lot. Friendly and knew what was available on the lot. More

by Margs0950 Verified Customer Verified Customer

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Tiffany Joyner was outstanding, on top of all aspects of tire replacement, very clean bathroom. tire replacement, very clean bathroom. More

by DRENESR Verified Customer Verified Customer

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Service department sucks, When I called and set up appointment for a recall I asked how long would it take so I know how long I would be there. Was told it would only take an hour to hour n a half, s appointment for a recall I asked how long would it take so I know how long I would be there. Was told it would only take an hour to hour n a half, said ok I could wait that long and scheduled it. Guess what was told when I got there that I never said I would wait for it so had to wait for the ones that were there waiting for there first. Normal for this dumpy place. Got there at 8:50am checked back at 10:30 was told I was next. Great. Another hour and was finally out of there, only took 3 n half hours. Was thinking about a 2026 explorer , even talked to Susan F about it, but that won't happen. This is the reason I stopped buying from here. I have bought a 2023 explorer and a 2025 bronco sport from other Ford dealers because of problems from here, just thought I see if anything had changed but see nothing had so won't be back... More

by johnschmidt2 Verified Customer Verified Customer

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I don't know how long AML Ford has been in business since they took over the current spot, but the customer service went exceptionally well. they took over the current spot, but the customer service went exceptionally well. More

by Track412 Verified Customer Verified Customer

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Susan was so helpful she made the whole process of buying new car a breeze She handled everything so professionally we will come back when we buy another car. Thank you, Susan new car a breeze She handled everything so professionally we will come back when we buy another car. Thank you, Susan More

by pattigreentrees Verified Customer Verified Customer

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Susan was very good and patient to work with changed direction in midstream and she was so helpful direction in midstream and she was so helpful More

by Phsrrn Verified Customer Verified Customer

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Susan Fulcher was very knowledgeable about the product I was buying. She was perfectly knowledgeable about the process. She is the reason I purchased from AML. was buying. She was perfectly knowledgeable about the process. She is the reason I purchased from AML. More

by doughoist Verified Customer Verified Customer

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Getting approved for the loan was fast and simple. Alex was patient and answered all of my questions. He was happy to repeat and explain anything I didn’t understand. Alex was VERY professional and kn Alex was patient and answered all of my questions. He was happy to repeat and explain anything I didn’t understand. Alex was VERY professional and knowledgeable. He made the process stress free and easy. More

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Excellent customer service with Salesman Alexander Perry. He goes above and beyond in obtaining what vehicle i am looking for. He goes above and beyond in obtaining what vehicle i am looking for. More

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