Will Snider | Page 7

Excellent customer service We have purchased several vehicles at this dealership. Excellent customer service all around. We have worked with Wade Schumacher several times. He do We have purchased several vehicles at this dealership. Excellent customer service all around. We have worked with Wade Schumacher several times. He does a great job explaining updated features of vehicles. He is detailed oriented, respectful of clients' knowledge or lack thereof, patient, a good listener and problem solver. Will Snider went above and beyond to make sure we were satisfied and made us feel valued as customers. Jordan Klein was very helpful and honest in his approach. Our sales person, Jill Johns, was knowledgeable and accessible throughout the car buying process. We are long-term clients of the service department and have had excellent service there as well. Service department workers are knowledgeable, thorough, honest, and follow through with communication. More

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Lexus of Brookfield is a great place to work. Joe Palmisano and the entire management team are fantastic to work with. It’s truly a family environment. I feel blessed to work with, and for, such an a Palmisano and the entire management team are fantastic to work with. It’s truly a family environment. I feel blessed to work with, and for, such an amazing team and dealership! More

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#1 Rated Dealership in Wisconsin for a reason I have had the honor to work alongside the most amazing men and women within the auto industry at Lexus of Brookfield. There is no question why Lexus I have had the honor to work alongside the most amazing men and women within the auto industry at Lexus of Brookfield. There is no question why Lexus of Brookfield was voted Dealer of the Year for consecutive years. The teams humble, honest and transparent approach to car buying is unlike that of any of its competitors. Rest assured, they can and will exceed your expectations. More

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Top Notch - Customer Focused My family has been going to Lexus of Brookfield for over 20 years. They are wonderful to work with. Everyone is always professional and kind. They My family has been going to Lexus of Brookfield for over 20 years. They are wonderful to work with. Everyone is always professional and kind. They are very knowledgeable and seem to genuinely care about providing the customer the best experience possible. Having a full type technology person is outstanding! More

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NX Purchase 11/09/2019 Our sales person, Tony was great. So helpful and great entertainment for our kids while we were finding out about our new car. Wade was great, very kn Our sales person, Tony was great. So helpful and great entertainment for our kids while we were finding out about our new car. Wade was great, very knowledgeable and hands on with our new car. Even offered his phone number for me to call later when I have a question. Jordan in finance was quick, and did a great job helping to explain our payments and warranty. Will Snider was amazing to work with. I felt comfortable that I had all the knowledge that I needed. He made sure that everything was in place for my two trips to buy my car. I noticed a small crack in my windshield after I got home and he was quick to respond and fix. This is my first lexus, but I will honestly say, it was the best car buying experience I have ever had. Great staff, incredibly friendly and the site was wonderful with our kids there as well. Oh, and its the first time I have ever gotten roses with my car!!! More

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Worth The Drive! I am from the Chicagoland Area and was worried about making the 90 minute drive up to Brookfield, WI. not knowing what to expect about the vehicle I w I am from the Chicagoland Area and was worried about making the 90 minute drive up to Brookfield, WI. not knowing what to expect about the vehicle I was interested in purchasing. All the local dealers in my area promised "like-new" vehicles and they were completely beat up. The team at Brookfield of Lexus took the time to personally inspect the car and assured me the car was in immaculate condition before I headed up to see and purchase the vehicle. Once I arrived, I very quickly came to see for myself that the car was spotless and I was not mislead. The entire process was very laid back, low pressure, and friendly...the way car buying should be! I was able to ask all the questions I wanted and move at my own speed throughout the entire process. Everyone I worked with throughout the entire process was awesome and great, I highly recommend Lexus of Brookfield! More

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Great sales experience followed by poor after sale support. I purchased a pre-owned vehicle from Lexus of Brookfield in January 2019. After completing the purchase, financing and registration paperwork I drove I purchased a pre-owned vehicle from Lexus of Brookfield in January 2019. After completing the purchase, financing and registration paperwork I drove off in my new to me car thinking everything was done. I am from Illinois, but the finance manager Jordon said it would no problem to transfer my Illinois license plates and title it in Illinois for me. It was not. In the end the dealership had to refund me the Illinois sales taxes they collected from me and I had to go to the Illinois DMV to navigate the plate transfer and titling process. My issues with the dealership is that they finance manager and titling manager NEVER returned any on my phone calls or messages when I had questions about what was going on with my registration. The titling manager literally just sent me a check in the mail for the Illinois sales tax they collected WITHOUT so much as an apology or advice on what I needed to do next to resolve the issue of them sending me home in an unregistered vehicle. The only response I recieved was from my salesman Kevin who gave me a glimpse into the fact that the finance manager had made a mistake with my registration. Kevin was responsive, but unfortunately not the person who help me with my problem. In fact, after over two weeks with no response, I ended up taking a half day off of work to drive the 90 minutes to the dealership to get someone to talk to me about the problem they created. I finally recieved an apology from the sales manager, however by this time, almost 4 weeks after buying the car, they said there was nothing they could do. I had to register the car in Illinois myself. Another finance manager did assist me with advice for navigating the registration process. Although the dealership did admit they made a mistake with the paperwork and not transfering my registration and titling the car in Illinois, they also said they could not now do the Illinois registration now because the title was already sent to the bank. The title manager just sent me a check and made it my problem to fix their mistake. In the end, it appears that I had to pay an extra $99 for a Wisconsin title that I did not need if an Illinois title had been applied for as requested. So my summary is beware! If I had not started making inquires about my registration I could still be driving around an unregistered car. If had been pulled over it would have been explaining the registration to the police. The sales side at Lexus of Brookfield was great, the support afterwards to correct a mistake THEY made was atrocious. They did not return any of my calls, they made it my problem, they provided ZERO assistance and advice until I drove the 90 minutes to the dealership. All I wanted was to have my car properly registered and titled. -Aruch Poonsapaya More

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Great customer service I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I calle I was very impressed with the amount of people wanting to help or offering advice. The only reason I gave 4 stars instead of 5 is because when I called to talk to one of the salesmen about an important question, I was on hold for a very long time. I also never was able to reach anyone I had dealt with so I actually had to make an extra trip there to talk to the person(s) I was looking for. Other than that, it was a great experience all around. The car I purchased was a surprise gift for my wife and she is so thrilled about her new vehicle. The staff at this dealership helped make this happen without a hitch. More

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I love Lexus Of Brookfield Very transparent and no games which is what I look for, I inquired on cargurus and spoke to Adam who answered my questions, when I came I was dead tir Very transparent and no games which is what I look for, I inquired on cargurus and spoke to Adam who answered my questions, when I came I was dead tired and they had a fancy machine with some great espresso, who needs Starbucks. Love my new Toyota. Thanks again will send my friends! More

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