William Blackwood | Page 9

This dealer is collecting deposits and fulfilling allocations to the customers who were paying the highest markup. I signed a purchase agreement and left a deposit in Feb 2022 for a Woodland. In A allocations to the customers who were paying the highest markup. I signed a purchase agreement and left a deposit in Feb 2022 for a Woodland. In April 2022, I switched to an XSE as Woodlands were super rare. In August 2022, the sales manager told me to my face and shook hands, that I was officially the NEXT person in line for a Sienna XSE. From September to December 2022, I kept checking their website inventory and there were about 4 Sienna's that came in. They didn't tell me about ANY of them. I emailed and called them on each one, and each one had a "story." "Oh, that's for an employee" "Oh, that's a service loaner". "Oh, that's for the owner of the company's friend" yeah...right. In December 2022, I inquired about an XSE on their website and they told me it would be a $3500 markup over MSRP. That exact configuration was not what I wanted and I told the Sales Manager this. For the next 6 months they didn't offer me any cars at all, even though there were a bunch that came in. So basically waiting almost 18 months total. 12 months of waiting, being told "I'm next in line" When I met with the Sales Manager in person he told me that "they made a bad deal" with me. and "they they are getting 17% over MSRP on Siennas" When I asked about why they weren't honoring the purchase agreement that they signed, they said it's not actually a contract and they can change the price. Funny, it doesn't say that anywhere. Every time I would ask the Sales Manager a direct question, he would blame another manager that wasn't there. He literally blamed 3 other people, each one for something different. It was one of the strangest conversations I've ever had. I don't know how anyone could possibly work there and sleep well at night, knowing that they are being an ethical and honest person. I have never experienced a car dealership that didn't want to sell me a car, but yet they held my deposit until I demanded a refund. More

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Ashley was funny and straight forward and I appreciate That no hidden fees or other issues I’ve dealt with in past That no hidden fees or other issues I’ve dealt with in past More

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Ashley was amazing! Down to earth and was not your typical sales person. She listened to my needs and was very attentive and extremely understanding. Everyone was friend Down to earth and was not your typical sales person. She listened to my needs and was very attentive and extremely understanding. Everyone was friendly including Will! More

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Darien was excellent in every respect. He made sure the entire transaction proceeded very smoothly. He made sure the entire transaction proceeded very smoothly. More

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Great over all experience! Evan Bobal is a great, very smart professional person! Thank you! Evan Bobal is a great, very smart professional person! Thank you! More

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Great experience. Jasmine was a pleasure to work with. Answered all questions and was helpful in every way. Highly recommend this dealership. Jasmine was a pleasure to work with. Answered all questions and was helpful in every way. Highly recommend this dealership. More

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Jason made buying our dream 4Runner smooth and easy. He helped us with everything we asked of him. We highly recommend asking for him when you go to Atlantic Toyota to get your car/truck. He helped us with everything we asked of him. We highly recommend asking for him when you go to Atlantic Toyota to get your car/truck. More

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Everyone at the dealership was approachable and friendly They weren't pushy and able to assist me with purchasing my car. A BIG thank you goes out to Jason, Tafawa and Mr. Will. Mr. Will kept me updated ev They weren't pushy and able to assist me with purchasing my car. A BIG thank you goes out to Jason, Tafawa and Mr. Will. Mr. Will kept me updated every step of the way. Thank you =). More

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Our whole experience was very positive. Will was attentive flexible and very friendly. Never felt pressured and was able test different Cars with no issues just a pleasant experience! Definitely wil attentive flexible and very friendly. Never felt pressured and was able test different Cars with no issues just a pleasant experience! Definitely will seek Will out again for future purchases! More

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Will was amazing. He made the whole experience entertaining and fun. He answered every question and made me at ease while going through the whole process. I highly recommend Will. entertaining and fun. He answered every question and made me at ease while going through the whole process. I highly recommend Will. More

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