William Burnette | Page 2

Dealership was clean and inviting. Small dealer atmosphere. The team worked to make the sales experience positive. Small dealer atmosphere. The team worked to make the sales experience positive. More

by Cdespeck Verified Customer Verified Customer

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Tried to sell me the wrong truck. Yellow paint on tires when I took delivery. Forgot to apply for license plates. Yellow paint on tires when I took delivery. Forgot to apply for license plates. More

by ddally55 Verified Customer Verified Customer

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Great place to find your next car. Fair price and fantastic sales team. Thanks much !! Fair price and fantastic sales team. Thanks much !! More

by bwatson-np Verified Customer Verified Customer

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Went to get vehicle fixed for coolant overflow pan leaking which then the engine needed flushed. The part was on back order, took close to 3 weeks for the part to come in. ($50)They would not even e leaking which then the engine needed flushed. The part was on back order, took close to 3 weeks for the part to come in. ($50)They would not even entertain the idea of giving me a rental car. They said it would cost 7,000 flat out the door. I have an extended warranty and they refused to pay because said that was an outrageous price to pay for that service and tops they would pay 2,000. I was even going to turn my car into them when fixed and get a newer one. I’ve called numbers shops talked to a handful of mechanics and EVERYONE said that’s a 1,000/1,500 $ job tops. They were trying to overcharge the insurance carrier. Needless to say I had it towed to a different mechanic, they are working to get it done now. My husband and I have bought several vehicles from this location over the years. NEVER AGAIN and I will NOT be back to do a trade in. I am a teacher so my entire “Summer Recharge Time” was ruined I had no vehicle all summer. I am thinking about calling their corporate customer service number to let them know the situation. I am NOT a “Karen” and usually never complain, this situation has gotten me so upset because I am sure they get away with this price gouging from venerable people. Makes me sick. Will NEVER go back!!!!!!!!! More

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Lafontaine Buick Gmc has the best staff in the business. Sales and service have been amazing. Sales and service have been amazing. More

by sneezy815 Verified Customer Verified Customer

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Came in for 15,000 mile routine maintenance. Spent 300 plus on what was needed. Told them I had tried to sync my garage door opener a number of times and couldn’t get it to work. I asked if s Spent 300 plus on what was needed. Told them I had tried to sync my garage door opener a number of times and couldn’t get it to work. I asked if someone could try to help. My person said she didn’t know how to do that. She asked the man next to her and he seemed annoyed and said it tells you in your manual. No one would even attempt to help me. After being a loyal customer who just paid all this money, I was in utter disbelief that no one would even try. I bought my vehicle from Lunghamer and everyone there went above and beyond always. I just moved to Ann Arbor and couldn’t believe how inferior the customer service is. Also was told my car was parked around corner when keys were given back to me. I had to back up at least 100 yards in order to get out as I was completely blocked from exit. More

by KRISTIESYRON Verified Customer Verified Customer

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I went in to your dealership looking for a new SUV similar to the one I was trading in. Everyone was friendly and very helpful. The salesman was straight forward and showed me a couple of different ve similar to the one I was trading in. Everyone was friendly and very helpful. The salesman was straight forward and showed me a couple of different vehicles. I got the Buick, of which I am very happy. Colin did a great job of which I am grateful. More

by TMAST39 Verified Customer Verified Customer

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Colin did an amazing job. I spoke with numerous salespeople and is a fine young man and easy to talk with not pushy. I spoke with numerous salespeople and is a fine young man and easy to talk with not pushy. More

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2nd vehicle from LaFontaine Buick. Our sales guy, Shawn, was outstanding. He listened to what we wanted and presented the vehicle that matched. I had started with Shawn a month befo Our sales guy, Shawn, was outstanding. He listened to what we wanted and presented the vehicle that matched. I had started with Shawn a month before and he knew my timeline of a lease running out and he didn’t blow up my phone, appreciated. I actually scheduled a call for June 30, 2028 to call Shawn. LaFontaine as a dealer.. trust me, if you need something done, in service, their waiting area is top notch. More

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People were nice found out information about my truck I needed to know for the furture needed to know for the furture More

by hoss4466 Verified Customer Verified Customer

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