William Cole
William Cole at Vanguard Volkswagen

William Cole

Service Advisor

Vanguard Volkswagen

6900 Burnet Rd
Austin, TX 78757

4.4
26 Reviews

My name is William Cole. I was born and raised in Heidelberg, Germany and have been in the US for 14 years and 6 of those in lovely Austin, Texas. In my free time, I enjoy hiking with my dog, reading, bouldering and playing soccer. My passion at work is to make the buying experience as pleasurable and easy as possible. I look forward to meeting you all!

4.4

26 Reviews

Write a Review

Dealership Experience

8 yrs, 11 mos

Industry Experience

16 yrs, 2 mos

Languages Spoken

English English

German German

Employee Video

26 Reviews of William Cole

June 12, 2026

Dealership Rating
Employee Rating

Jose was really helpful and all the process was really fast , I really appreciate the way he helped me to get my dream car More

by Jonathanpascual800
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Amaro, Jose Vargas

Jun 13, 2026

Vanguard Volkswagen responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We're thrilled to hear that Jose was able to make the process fast, easy, and enjoyable for you. Helping our customers find their dream car is what we strive for every day, and we're glad Jose delivered that experience. Congratulations on your new vehicle and thank you for choosing us. We hope you enjoy your dream car for many years to come!

June 10, 2026

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Employee Rating

I took my car for the 30000 miles service, they never mentioned a tire rotation until now. My car was not washed or cleaned in the inside and they took about 3 hours to have my car ready. More

by ALE_VELEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 05, 2026

Dealership Rating
Employee Rating

Great experience! Will definitely come back to have my car serviced. Everyone was very helpful. More

by PHILIP.TREFFERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 04, 2026

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Relatively quick oil change + inspection, plus the CSR found me a tire stem cap. Bonus. More

by gduronster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 21, 2026

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Employee Rating

Buen servicio y muy buenas personas y paciencias. Le agradezco mucho por su tiempo gracias More

by Yg0225027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2026

Vanguard Volkswagen responded

¡Muchas gracias por su comentario! Nos da mucho gusto saber que tuvo una buena experiencia con nuestro equipo. Agradecemos mucho su paciencia y confianza en nosotros. Fue un placer poder ayudarle y esperamos verle de nuevo pronto. ¡Gracias por elegirnos!

May 06, 2026

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Employee Rating

A great experience! The buying process was straightforward and easy. Thanks, Juan and the whole sales team! More

by Paul S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Amaro

May 12, 2026

Vanguard Volkswagen responded

Thank you, Paul! We’re glad Juan and the team made the process simple and straightforward for you. Creating an easy, no-hassle buying experience is something we’ve really focused on, so we appreciate you recognizing it. Enjoy your new vehicle!

April 20, 2026

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Employee Rating

Very quick and efficient service visit with advisor W. Cole. Oil and fluid service and state emission inspection in less than one hour. More

by aus-vwdriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 18, 2026

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Employee Rating

Service advisor made me feel at home while waiting at the service center. Always keeping me informed of what’s going on. More

by kilosierra41023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 24, 2022

Dealership Rating
Employee Rating

Very helpful and easy to wok with and responded to All my question in a timely manner More

by Kennethkpparker
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 13, 2022

Dealership Rating
Employee Rating

I cannot praise William Cole enough for his kindness, compassion, professionalism and first class service. From the moment I inquired about the Highlander we have been searching high and low for, he has More

by acaseofmundays
Customer Service
Friendliness
Price
Recommend Dealer
Yes
1

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