William Cole | Page 2

Had a real issue with their internet pricing and actual pricing. Difference of +$6,500 isn’t something you should hope your online customers should figure out for themselves. A 2021 Atlas advertised at MSR pricing. Difference of +$6,500 isn’t something you should hope your online customers should figure out for themselves. A 2021 Atlas advertised at MSRP $42,375 minus dealer discount $5,177 = $37,198. Less than an hour after I requested an out the door price the “dealer discount” disappears from the online listed price and I get an email with MSRP $48,900 because “price for add ons could not be listed because the computer won’t let us and the computer automatically gets the MSRP from(not clear where) and we can’t change it.” That sounds like some shady double talk to me. Of course they cover themselves by having a tiny disclosure that you have to click to find saying they’re not responsible for “errors” in pricing. Now I’d like to give them the benefit of the doubt and think it was a error in marketing/someone doesn’t know how to use the computer; and not a deliberate bait and switch. But the fact that it’s still listed at $42,375 and no dealer discount applied is suspect. This original dealer discount of $5,177 just happened 2 days ago so somebody must have looked at this deal and thought the advertisement was correct. In a time where we are forced to be online customers due to COVID you’d think Charles Maund Volkswagen would be more transparent with their pricing. Going to try Hewlett Georgetown, cross my fingers. I reached out to Daniel Bobadilla But didn’t respond . Worked with William Cole but I don’t blame him. I feel he was honest and upfront with me. #charlesmaundvolkswagen #volkswagen #bemoretransparent be More

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We are so lucky to have found this dealer! They made the process easy and seamless and had a vast array of great cars to choose from! Everyone was super helpful and friendly from Daniel the sales man to the process easy and seamless and had a vast array of great cars to choose from! Everyone was super helpful and friendly from Daniel the sales man to the finance manager, Kenneth! They got us approved for a better rate than our own bank! Will definitely be back! More

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Worked with William Cole on a recent VW Tiguan purchase. I am very happy with the car as well the professionalism of Mr Cole. No pressure easy process with online credit application. I am very happy with the car as well the professionalism of Mr Cole. No pressure easy process with online credit application. More

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Thank you Will for helping me find the perfect car and also for your patience even when I switch the car color on you last minute. I’m so happy I went with VW also for your patience even when I switch the car color on you last minute. I’m so happy I went with VW More

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Will and Ken were very helpful in the purchase of my new vehicle. After taking with many dealerships my patience was about run out. Will was quick to reply to any questions I had and Ken was very easy to wo vehicle. After taking with many dealerships my patience was about run out. Will was quick to reply to any questions I had and Ken was very easy to work with when it came to financing. Would highly recommend these two to anyone looking for a vehicle! Thank you both! More

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I had a fantastic personalized experience and would definitely recommend to a friend. I would return the next time I’m looking to purchase a vehicle. definitely recommend to a friend. I would return the next time I’m looking to purchase a vehicle. More

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William and Kenneth went above and beyond to get me the car I wanted and the deal I needed. I had just been through a traumatic accident and was experiencing a lot of changes in my personal life and was ve car I wanted and the deal I needed. I had just been through a traumatic accident and was experiencing a lot of changes in my personal life and was very nervous about making another big financial decision. These men gave me peace of mind and helped me get everything I wanted. Thank you so much! More

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Will was great. I had to buy a car due to an accident and he was very patient with me and my boyfriend. He was awesome from start to finish answering all of our questions. The dealership was super friendly c he was very patient with me and my boyfriend. He was awesome from start to finish answering all of our questions. The dealership was super friendly compared to the other places we had been looking. I would recommend Will! More

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Will did an amazing job helping us. He was polite, professional, and not pushy (which is a big deal to me when buying a car.) I would highly recommend Charles Maund and working with Will. professional, and not pushy (which is a big deal to me when buying a car.) I would highly recommend Charles Maund and working with Will. More

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Remarkable Staff & Terrific Service! This dealership is amazing, regardless of whether you are buying your first car or third car. The service is wonderful and the employees will ensure t This dealership is amazing, regardless of whether you are buying your first car or third car. The service is wonderful and the employees will ensure that you leave with a thorough comprehension of the car you are purchasing and the sale that has been made. William Cole, the employee who was helping me with the sale, was exceptional in providing service, character, and initiative that one would expect from the Charles Maund Volkswagen dealership. I feel extremely confident in my choice of car, a 2019 Jetta SE, and will certainly come back again in the future. Once again, exceptional service from William Cole and Charles Maund Volkswagen, with high praise and recommendation to anyone in the market for a car. More

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