William Gonzales | Page 2

No Problems Here We liked EVERYTHING! Very nice to deal with from the initial welcoming email/phone call to the final thank you hand shake as we left with our new vehi We liked EVERYTHING! Very nice to deal with from the initial welcoming email/phone call to the final thank you hand shake as we left with our new vehicle. Everyone took their time with us, were pleasant and friendly....from the Internet sales, to the new car sales, to the finance and service departments. The ones behind the scene did outstanding on cleaning/fueling and shuttling multiple vehicles. The whole operation ran like a well oiled machine. Job Well Done! More

Helpful 0

Report | Print

My experience at Don White's was good as far as the My experience at Don White's was good as far as the actual car buying experience went. However, of course there is payment. This brings me to Wil My experience at Don White's was good as far as the actual car buying experience went. However, of course there is payment. This brings me to William Gonzales. I have never been treated so poorly at a place of business in my life. I'm sure how I was dressed did not help me "fit" his profile for an ideal customer, but my wife and I did not deserve to be talked to and treated as though we were second class citizens. When the total of the vehicles price came up, there was a discrepancy on what the agreed upon total would be (a miscalculation from the sales department, a honest mistake), so of course my wife and I wanted to discuss this between ourselves. During this time, we were interrupted by Mr. Gonzales three times, ultimately saying that if we couldn't afford it, just to walk away and he could reverse the paper work. I personally felt very insulted by his assumption. He did not know our financial situation, nor should that have mattered. The fact is, I could have went to the bank and brought the cash on the spot, but my wife just wanted to make sure the miscalculation was fair. Ultimately, we did end up buying the vehicle, but having to deal with William Gonzales has deterred me from ever going back to Don Whites, or recommending them to anyone as long as he is there. More

Helpful 9

Report | Print

We had done research before visiting Don White's dealership and knew what we were looking for in a new Jeep. We were greeted by Jay Best who was very helpful and considerate. We had questions about dealership and knew what we were looking for in a new Jeep. We were greeted by Jay Best who was very helpful and considerate. We had questions about car availability and what options were possible. He located possible vehicles that met our needs and had two on the lot for our consideration when we returned two days later. In addition to Mr. Best, the sales and finance managers were also friendly, considerate, and helpful. We have been dealing with Don White's dealership for 18 years and also have been pleased both with the cars we have purchased and their service department. Chuck Day in the service department has been extremely helpful to us. We would recommend this dealership to anyone. More

Helpful 0

Report | Print

I went on line to view the inventory. I saw a Town & Country that I was interested in purchasing. The vehicle was in front of the dealership with my name tagged in the window when I arrived. My experien Country that I was interested in purchasing. The vehicle was in front of the dealership with my name tagged in the window when I arrived. My experience @ Don White's was very impressive. Sean and William's customer service skills are impeccable. Anyone who has bought a car before knows that the wait time(for financing) can be terrible. After the test drive, I was signing the paperwork with in an hour as verbally promised. :)I will be back. More

Helpful 0

Report | Print

Shopped around extensively in the Baltimore/Washington area for the best potential prices on new Grand Cherokees and Don White's was by the far the most competitively priced. Their internet prices beat t area for the best potential prices on new Grand Cherokees and Don White's was by the far the most competitively priced. Their internet prices beat the competition and all employees I dealt with were great. Ryan Jacobs, Sean Fitzpatrick, Jeff Borakove and William Gonzales were all phenomenal. Sean went above and beyond for us as he delivered our car the next day (had to have the exact model we were looking for shipped from another dealership). Ryan was extremely attentive and helpful in the days leading up to our visit on the phone. Jeff went back and found an additional incentive to further reduce an already LOW price. I will whole heatedly recommend any potential Chrysler/Jeep buyers to this dealership. It was well worth a 50 minute drive to beat the price at all other area lots and have great customer service. More

Helpful 0

Report | Print

Excellent service. It was obvious that Jeff and Bill had depth in the car sales business and gave us confidence in our purchase. Ryan, in time, will rise to their level as well. depth in the car sales business and gave us confidence in our purchase. Ryan, in time, will rise to their level as well. More

Helpful 0

Report | Print

Salesperson did an excellent job of understanding our needs and answering all questions related to the car. The back-office was personnel-constrained during my visit (on a holiday) which led to a length needs and answering all questions related to the car. The back-office was personnel-constrained during my visit (on a holiday) which led to a lengthy delay and a less than acceptable financing experience. However, upon voicing my dissatification, the Finance Manager made every attempt possible to regain my trust and ensure my satisfaction. When I picked up the vehicle the next day I was treated extremely well and the financing/closing was "re-performed" with much better service. I left happy with the overall service experience and would recommend both my salesperson and the finance manager. More

Helpful 0

Report | Print

I would like to thank everyone at Don Whites for making our buying experience so nice. From my first contact with Kevin and Ian throughout the entire process things went very well and we were treated with our buying experience so nice. From my first contact with Kevin and Ian throughout the entire process things went very well and we were treated with respect. Tony McCusker, our sales representative, was very knowledgeable and a complete pleasure to work with. He gave us some valuable insight on the Jeep we ended up purchasing and I would reccomend him to anyone who is looking for a new or used vehicle. I look forward to working with him and the entire Don White family in the future...they did an outstanding job! If you're looking for a Chrysler, Jeep or Ram vehicle in the Baltimore, Washington, DC area you simply have to buy it from Tony McCusker at Don Whites! More

Helpful 0

Report | Print

Great experience w/the sales process. This is the 2nd vehicle that I've purchased from this dealer and I plan to remain a customer for many years to come. As an active duty member of the military, I hav vehicle that I've purchased from this dealer and I plan to remain a customer for many years to come. As an active duty member of the military, I have purchased cars in 5 different states, and this was one of the best car-buying experiences I'e had to date. Awesome! More

Helpful 0

Report | Print