I greatly appreciate my Service Agent, William.
He is very competent and organized .I come here because of the excellent service! My service is thoroughly explained to me every time!
He is very competent and organized .I come here because of the excellent service! My service is thoroughly explained to me every time!
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by kacarr04
Service Price Transparency
Mar 24, 2025 -
Mazda of Orange responded
Thank you for your fantastic feedback! We're thrilled to hear that William provided you with such excellent service and clear explanations. Our team is dedicated to ensuring a great experience, and it’s wonderful to know we’re hitting the mark!
Regards,
David Johnson
General Manager
djohnson@mazdaoforange.com
Excellent service and I was provided with a detailed
video of work being performed by the mechanic showing the condition of critical components under the chassis.
video of work being performed by the mechanic showing the condition of critical components under the chassis.
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by gravity4
Service Price Transparency
Mar 17, 2025 -
Mazda of Orange responded
We're thrilled to hear you enjoyed our service and found the video helpful. Transparency is key for us, and we're glad it made a positive impact on your experience. Looking forward to serving you again!
Regards,
David Johnson
General Manager
djohnson@mazdaoforange.com
Overall my experience when taking my car for service is
always good.. William always gives great customer service and keeps me updated with my car needs. Thank you!
always good.. William always gives great customer service and keeps me updated with my car needs. Thank you!
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by ggg23
Service Price Transparency
Jan 23, 2025 -
Mazda of Orange responded
Thanks for your fantastic feedback! We're thrilled to hear about your positive experiences with our service team, especially William. Keeping you informed is a top priority for us. We look forward to seeing you again for your next service!
Regards,
David Johnson
General Manager
djohnson@mazdaoforange.com
Mazda of Orange has a beautiful showroom.
The buying process was very easy. I had an appointment with Lavel. He explained all the features of the car.
The buying process was very easy. I had an appointment with Lavel. He explained all the features of the car.
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by Smith92630
Jan 02, 2025 -
Mazda of Orange responded
Thanks for sharing your experience! We're thrilled to hear you loved our showroom and found the buying process smooth. Lavel is fantastic at helping customers understand their new cars. Enjoy your ride, and we look forward to seeing you again!
Regards,
David Johnson
General Manager
djohnson@mazdaoforange.com
Mazda of Orange is always professional environment.
William has been my go to on several occasions and has provided excellent service each time.
William has been my go to on several occasions and has provided excellent service each time.
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by Koglesby9
Service Price Transparency
Jun 03, 2024 -
Mazda of Orange responded
Hi Koglesby9, thank you for sharing your positive experience at Mazda of Orange! We're thrilled to hear that William provided you with excellent service. We aim to create a professional environment for all our customers, and we're glad to hear that reflected in your visits. We appreciate your feedback!
Regards,
David Johnson
General Manager
djohnson@mazdaoforange.com
I’ve been going to Mazda of Orange for years and I always
feel like a valued customer. I have confidence in their staff and technicians.
feel like a valued customer. I have confidence in their staff and technicians.
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by Liladenise28
Service Price Transparency
Apr 18, 2024 -
Mazda of Orange responded
Liladenise28, we are thrilled to hear that you feel like a valued customer at Mazda of Orange. Our team works hard to provide top-notch service, and we appreciate your loyalty over the years. Thank you for choosing us for your automotive needs!
Regards,
David Johnson
General Manager
djohnson@mazdaoforange.com
Great service quality work.
Makes visits easy & comfortable. The knowledge provided is great & the help is courteous plus genuine. Always a pleasure to visit
Makes visits easy & comfortable. The knowledge provided is great & the help is courteous plus genuine. Always a pleasure to visit
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by S1rram
Service Price Transparency
Mar 06, 2024 -
Mazda of Orange responded
Thank you for the kind words, S1rram! We're thrilled to hear that you had a great experience with us. Our team always aims to provide top-notch service and make our customers feel comfortable. We appreciate your feedback and look forward to seeing you again soon!
Regards,
David Johnson
General Manager
djohnson@mazdaoforange.com
I visited the Mazda service desk today and had an
unpleasant experience with William, one of the associates. This isn't the first time I've encountered this issue with him. His attitude and lack of c
unpleasant experience with William, one of the associates. This isn't the first time I've encountered this issue with him. His attitude and lack of customer service skills are concerning. It's clear he doesn't enjoy his work, which reflects poorly on the company. Last time, he apologized when I picked up my vehicle, mentioning his mom overheard him on the phone, but the same behavior persists. I hope the management addresses this, as it's important for the reputation of the company.
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by marlyn munguia
Feb 29, 2024 -
Mazda of Orange responded
Marlyn,
We understand how crucial excellent customer service is, and it's disappointing to hear that William's attitude did not meet our standards. Rest assured, we take your concerns seriously, and we will address this matter promptly with our management team.
We appreciate you bringing this to our attention and for giving us the opportunity to improve. Please know that your satisfaction is our top priority, and we are committed to ensuring that all of our customers receive the exceptional service they deserve.
If you would like to discuss this matter further or explore potential solutions, please feel free to contact Customer Service Ambassador, Hector Partida at 714-516-6320 or hpartida@mazdaoforange.com. Again, I apologize for any inconvenience caused, and we hope we can find a resolution that meets your satisfaction.
Regards,
David Johnson
General Manager
djohnson@mazdaoforange.com
Pleasant atmosphere and very efficient and helpful staff
for auto service. Would be happy to recommend Orange Mazda service department to anyone.
for auto service. Would be happy to recommend Orange Mazda service department to anyone.
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by hmccarthy
Service Price Transparency
Feb 19, 2024 -
Mazda of Orange responded
Hi hmccarthy, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff efficient and helpful. Recommendations like yours mean the world to us. We look forward to serving you again in the future.
Regards,
David Johnson
General Manager
djohnson@mazdaoforange.com
The service department at Mazda of Orange consistently
impresses me with its friendly staff and proactive approach. Since purchasing my car there, I've continued bringing my car to them for regular mainte
impresses me with its friendly staff and proactive approach. Since purchasing my car there, I've continued bringing my car to them for regular maintenance. I've also purchased some accessories from them. Their new sitting area is clean and comfortable as well. Highly recommended for Mazda owners in Orange!
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by a.g87
Service Price Transparency
Feb 13, 2024 -
Mazda of Orange responded
Hi a.g87, thank you for your kind words and for choosing Mazda of Orange for your car maintenance needs. We're thrilled to hear that our friendly staff and proactive approach have consistently impressed you. We're glad you enjoyed our new sitting area too. We appreciate your recommendation and look forward to serving you in the future!
Regards,
David Johnson
General Manager
djohnson@mazdaoforange.com
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