William Harris | Page 2

I had an issue with a used vehicle I had purchased. Heiser couldn't diagnose this issue correctly so they sent it across the street to another dealership. The next dealership couldn't get me in for 3 w Heiser couldn't diagnose this issue correctly so they sent it across the street to another dealership. The next dealership couldn't get me in for 3 weeks or so and Heiser refused to give me a rental. Now we're on week 3 and it was diagnosed that my Jeep needs a camshaft that there is no eta on. At 39 years old with 2 kids and a wife I'll probably be purchasing 4 vehicles in the next 20 years... The way this turned out I will not be dealing with Heiser again... More

by NICLUTHER85 Verified Customer Verified Customer

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Had to come back twice…. Not Will’s fault. Not mad-just was a bit of a hassle. Not Will’s fault. Not mad-just was a bit of a hassle. More

by VBARTELT Verified Customer Verified Customer

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Do not receive detailed estimates of cost and labor, appointments are irrelevant it seems, nobody ever wants to help resolve your problem appointments are irrelevant it seems, nobody ever wants to help resolve your problem More

by LIZJ0304 Verified Customer Verified Customer

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Very prompt courteous didn't try to sell me things I did not need would recommend it and will be back for my next Oil Change not need would recommend it and will be back for my next Oil Change More

by Tballering224 Verified Customer Verified Customer

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I always have my Chev. Blazer serviced at Heiser in West Bend The staff is very friendly and knowledgeable. Blazer serviced at Heiser in West Bend The staff is very friendly and knowledgeable. More

by DDZALEWSKI Verified Customer Verified Customer

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Vehicle was provided to dealership, and checked in by service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I go service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I got a ride to dealership and they never even brought truck in for service, then wanted to have it again following day. No loaner available. Appointment was rescheduled for following week. The work was completed but they expierenced difficulty in getting a new keypad programmed to the vehicle. Needed to keep vehicle overnight for another day. No loaner offered. Next day go to pickup the vehicle and charged 175.00 to program a keypad. After raising concern about the earlier screwup the best I was offered was a 10% discount. I realize things can go sideways and schedule hiccups occur. Vehicle was in for warranty service and to program keypad. Programming a keypad is the definition of a soft expense. After weeks of back ordered parts, a screw up in the appointment date, needing the vehicle an extra day due to technical difficulties getting the keypad programmed, the programming fee should have been deeply discounted if not waived entirely. I will use a different dealership for my future service needs. My time is valuable. More

by chris Verified Customer Verified Customer

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They work with the customer on unexpected issues to correct problems as they come up correct problems as they come up More

by BENDERDUO Verified Customer Verified Customer

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Great experience and communication with their shop. They kept me informed as to what was going on and when I could expect my car back. They kept me informed as to what was going on and when I could expect my car back. More

by r.singkofer Verified Customer Verified Customer

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Great to work with. Fast service would use them again in the future for any new purchases Fast service would use them again in the future for any new purchases More

by k9mpmradio Verified Customer Verified Customer

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Customer services skills are condescending and rude. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. More

by lbravatto Verified Customer Verified Customer

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