William Hayes | Page 2

Best customer service by far! Will, my service advisor, was thorough in explaining everything that was recommended by the service team after their inspection & video. I felt very Will, my service advisor, was thorough in explaining everything that was recommended by the service team after their inspection & video. I felt very confident when I drove out the door my 2019 430i was in great shape! More

by AUDREY1003 Verified Customer Verified Customer

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This was a warranty issue with my protective wrap which was resolved perfectly. Very happy with their service was resolved perfectly. Very happy with their service More

by brianblondin Verified Customer Verified Customer

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I am extremely disappointed with BMW Roadside Assistance and what appears to be a preventable issue with my vehicle. I am giving William Hayes 5 stars for taking care of me once arriving at the dealship. and what appears to be a preventable issue with my vehicle. I am giving William Hayes 5 stars for taking care of me once arriving at the dealship. I developed a sudden flat tire and discovered that the BMW wheel-lock key was missing from my car. This was my first tire issue since purchasing the vehicle, so I had no reason to know it was not there. I immediately told BMW Roadside Assistance that the wheel-lock key was missing and specifically asked that this be noted on the service call. After several transfers, a technician was dispatched—but he had not been told about the missing wheel-lock key and could not help. He left, and I remained stranded. I was fortunate to be stranded in a parking lot rather than on the side of a highway, but this occurred during an extreme heat wave. The unnecessary delay caused by dispatching a technician who had not been told about the missing wheel-lock key could have created a serious safety issue under slightly different circumstances. Roadside assistance should be designed to minimize the time a customer is stranded, particularly during extreme weather or in potentially dangerous roadside locations I then had to call BMW Roadside Assistance again, go through additional transfers, and explain the situation repeatedly before a flatbed tow was finally dispatched to take the vehicle to a BMW dealer. What is particularly concerning is that several BMW owners I know have told me they have also discovered their wheel-lock keys missing when they first needed them. Whether this is a dealership process problem, a delivery-control issue, or something else, BMW should investigate it. This incident resulted in two roadside-assistance dispatches, an unnecessary failed service call, a flatbed tow, significant inconvenience, and damage to BMW's reputation—all potentially because a small piece of equipment was missing from the vehicle. I would like BMW to: - Investigate why my wheel-lock key was missing and determine whether this is a broader dealer or delivery-process issue. - Review why Roadside Assistance failed to communicate the missing wheel-lock information to the first technician. -Confirm what corrective action BMW will take to prevent other customers from experiencing the same problem. BMW should analyze this incident as a process failure rather than simply close it as another roadside-assistance call. The cost of preventing this problem would have been minimal compared with the cost and customer frustration created by it. More

by Kathy Sarasota Verified Customer Verified Customer

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My service visit was a quick and efficient use of time. The staff always professional and courteous. The staff always professional and courteous. More

by Keith.smith2 Verified Customer Verified Customer

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Will was very accommodating when I had an issue and he squeezed me in to get something looked at very quickly which I greatly appreciated. Solid service… squeezed me in to get something looked at very quickly which I greatly appreciated. Solid service… More

by JUSTINLARRICK12 Verified Customer Verified Customer

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Will was very helpful getting our service scheduled in a time that was convenient for us. He was also diligent in ensuring the service was completed quickly with minimal inconvenience to us. time that was convenient for us. He was also diligent in ensuring the service was completed quickly with minimal inconvenience to us. More

by brian@sarasotasign.com Verified Customer Verified Customer

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Requested warranty brake work and tire repair. Will Hayes and his team exceeded my expectations. Professional and kept me informed. Would definitely recommend. Will Hayes and his team exceeded my expectations. Professional and kept me informed. Would definitely recommend. More

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Very professional and are always looking to help me out for my daughter’s car. Keep up the great work for my daughter’s car. Keep up the great work More

by ropalladinohomes Verified Customer Verified Customer

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Excellent customer experience. Staff demonstrates the importance of customer satisfaction. The waiting area amenities always impress Staff demonstrates the importance of customer satisfaction. The waiting area amenities always impress More

by Keith.smith2 Verified Customer Verified Customer

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Thanks ? ? Okay All right Yes Okay Wow Yeah Okay Oh Yeah ?? ?? Okay ?? ? Okay All right Yes Okay Wow Yeah Okay Oh Yeah ?? ?? Okay ?? More

by BARMEN123 Verified Customer Verified Customer

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