William LaRovera | Page 5

Best Customer Service You Can Receive I am a recently new car buyer. I am in my early twenties and I purchased my first car (used) back in my teens. I was looking to buy a brand new vehicl I am a recently new car buyer. I am in my early twenties and I purchased my first car (used) back in my teens. I was looking to buy a brand new vehicle for the snowy winters and I began looking at Honda since my first car was one. I received horrible customer service at one of the Honda dealerships and decided to look elsewhere. I always believed Subaru was great, but I thought that it was too out of my price range. I decided to give it a try and I loved the new 2020 Subaru Legacy. I was aware that they changed the car completely and I fell in love with it, but still believed that, for what I wanted and needed, it would be too much to pay. I looked all multiple dealerships one Saturday morning in October in Watertown and I decided to give Premier Subaru in Watertown a try. I test drove the 2020 Legacy at a closer dealership already, but the salesman had no information about it since it just came out. I started off speaking to Bill, one of the sales manager, and he was an overall genuinely nice man. He wanted me to feel welcome and he felt sorry that I received terrible service at other dealerships. I told him what I wanted to look at and he brought it out immediately. My boyfriend and I were then met with Carlos who explained the car inside and out for me, showed me the other color I was looking at, and gave us a wonderful experience. I met Rachel once we got back from our test drive. We ran into a little problem and she managed the situation perfectly. She was very funny, informative, knowledgeable, and a genuinely honest and nice person. She was very easy to talk to, she asked me what I wanted and she would do her best to get me in it. She took care of me, the entire dealership did. The incentives, the people, the customer service etc. are what won me over. They made my first (new) car purchase so easy and I won't go anywhere else. They gained a client for life. Most people look at me and end up not giving me a second glance since I am young, but Bill and Rachel didn't care about that. Their thing was why wouldn't they invest in someone like me who will be buying cars for the rest of my life. I want to thank the people at Premier Subaru of Watertown for all of the help. If you want the best service with a reliable car, please visit Premier Subaru of Watertown. You won't regret it. More

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Bottom line is I finally got my Subaru Crosstrek It's been a while since I've purchased a vehicle. I did my homework and decided to buy a new or used 2019 Crosstrek. A friend had just purchased one It's been a while since I've purchased a vehicle. I did my homework and decided to buy a new or used 2019 Crosstrek. A friend had just purchased one just weeks before from this dealership and had done all the research. I knew the vehicle would be safe, durable and reliable as its reputation preceded it. When I arrived at Watertown on November 21st, I learned that they had only one or two new and used 2019s. I learned I could not afford a new 2020. I was assigned Vincent as my Sales Consultant. I LOVED Vincent. He is a funny and charming man who actually listens when you speak. He entertained my thoughts as they bounced around a bit and advocated for me to get the best possible priced to get me into the vehicle I selected which was a 2019 with 3880 miles on it. Issue I didn't like the most: the amount of hours that went into making the purchase. On the 21st, I was at the dealership for about 3 1/2 hours. I signed some of the paperwork and scheduled to return the following day at 4:30 to meet with Juan in finance and complete the purchase which included the trade-in of my 2009 Ford Escape. That process did not go smoothly. However, after some dealings with Juan and William, the floor manager (who, by the way, is VERY GOOD with handling difficult situations and resolving them quickly [handsome too]), everyone made sure I left with my virtually new 2019 Subaru Crosstrek Premium. I note that the second day, I was there fore about 2 additional hours. Total time to purchase the vehicle: about 5 1/2 hours. I would also like to mention the support that Vincent received from his co-worker, Rachel. Her desk was next to his and, while he was trying to make everything work, she and I hit it off. Her knowledge and technological abilities seemed to be a great asset to the dealership. I also very much appreciated Carlos who sat with me in the vehicle and showed me how to use all of the gadgets and technology in the vehicle. It seems that everyone had a role to play and they all worked well together. Would I buy there again? Most likely but, as I understand it, Subaru's last a long time so I probably won't be back for at least 10 years. Would I recommend Watertown? Absolutely. Suggested improvements: Only two: (1) When a customer says they can afford $____ price, don't make them fight for hours until you get them there. (2) Set up better lighting in your parking area. Other than that, great job all! Merry Christmas and Happy New Year! More

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Happy with my purchase! Great experience. Overall great experience. Happy with my purchase and am assured that I will continue to receive excellent treatment for the life of my vehicle as I re Overall great experience. Happy with my purchase and am assured that I will continue to receive excellent treatment for the life of my vehicle as I return for maintenance. Would recommend to friends and family. More

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Great experience Great salesman, manager and staff. Everyone friendly, welcoming and helpful. Not “pushy”. The whole experience was a joy. Love our new vehicle. Wi Great salesman, manager and staff. Everyone friendly, welcoming and helpful. Not “pushy”. The whole experience was a joy. Love our new vehicle. Will definitely recommend Premier Subaru aany Ryan Mulcahey, our salesman. More

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Great car buying experience Overall, very positive experience. Everyone at the dealership was friendly, knowledgeable and professional. Vincent was very helpful and made the proc Overall, very positive experience. Everyone at the dealership was friendly, knowledgeable and professional. Vincent was very helpful and made the process of buying a car enjoyable, without a lot of pressure or stress More

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It was so easy and everyone was very pleasant. Great experience, awesome price! The staff was accommodating and great people. We went to 3 other dealerships and none of them compared to this one. Great experience, awesome price! The staff was accommodating and great people. We went to 3 other dealerships and none of them compared to this one. More

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A+ dealership! Had an amazing experience getting a new Subaru cross trek at this dealership. Sarah Ritenour was a great sales consultant and got me a deal I was supe Had an amazing experience getting a new Subaru cross trek at this dealership. Sarah Ritenour was a great sales consultant and got me a deal I was super happy with. Would absolutely recommend this dealership and Sarah to everyone :) More

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Love my Subaru I have always been a Ford owner but they stopped making my Focus. So took the leap of faith when I saw those commercials for Subaru and read a few rev I have always been a Ford owner but they stopped making my Focus. So took the leap of faith when I saw those commercials for Subaru and read a few reviews. After visiting the dealership I was hooked ! I did test drive the Ford Ecosport but it couldn’t hold a candle to my Crosstrek I love my salesman Ryan Mulchay , what’s not to love about him. Made me feel so comfortable with his knowledge and professionalism. Also sales Manager William LaRovera was just as wonderful as Ryan in making my experience so positive. They both along with Carlos Batista , God bless him for his patience and knowledge of all the tech stuff, have made a Subaru lover out of me ! More

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Most positive buying experience I’ve ever had! Vincent Davis greeted us upon arrival and was very accommodating. Listened to what I was looking for without pressure. Very informative about car duri Vincent Davis greeted us upon arrival and was very accommodating. Listened to what I was looking for without pressure. Very informative about car during test drive. Bill , the manager greeted us each visit and helped with any concerns I had. Carlos, the tech was very patient explaining all the features of the car electronics. The finance person explained all the options without high pressure tactics. All in all a very positive experience! More

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THE BEST! I had the BEST experience at Premier Subaru Watertown. Carmine made my dreams come true along with AJ, Bill, Carlos and the entire staff whom all went I had the BEST experience at Premier Subaru Watertown. Carmine made my dreams come true along with AJ, Bill, Carlos and the entire staff whom all went above and beyond to make my buying experience comfortable, feeling as if I were family, guiding me through the entire process seamlessly, and with great knowledge, professionalism, and attentiveness. They were helpful and reliable every step of the way, I can’t express how grateful I am to have had met them all. I will continue to recommend and purchase from them, knowing they take great care of their customers. Highly recommended. Great experience. I love my 2019 Subaru Forester Limited! Thank you everyone! More

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