William Mackeen

Sunset Hills Subaru - St Louis responded

Dear rawber864, I regret that we haven't replied until now. We have been planning to and moving to our new, improved location! The newest dealership in town has ample room for customers, inventory, and employees alike:) We couldn't be happier and neither can our customers. We understand you felt disappointed when you reviewed our old dealership. We felt it every day. It was small, dark, and old! Not enough room for anything. It was a total of 10,000 sq ft! We sold 200 cars a month out of that location, plus serviced hundreds per month, and it was way too little. Now, however, we are sitting on 70,000 sq ft of beautiful new dealership:) The old Johnny Macs Sporting Good location on Watson. You should see what we've done with the place. The price of a used car and the ability to negotiate the selling price is determined by what we paid for the vehicle, how much $$reconditioning we put into it, and profit margin. Our senior management places specific parameters in what we can sell a car for, how much we can spend reconditioning it, and what percentage of profit we can project. It's the only way we can stay in business. If it's been a few years since one bought a used car or was able to negotiate a lower price in the past, that is quickly changing in this day and age of used auto sales. You mentioned the coronavirus in your email, so I do have to address it. There is no other dealership in town that is as proactive at keeping people away from the dealership if they are scared to get out but still want to buy or service a car. Some of our customers have concerns about being older or having a suppressed immune system or living with someone who is high risk. We will come to you with the car you want to look at, so you do not have to get out; we do it multiple times a week for almost a year now. We have delivered new vehicles as far away as Springfield, Mo., and Southern, Il. It has been our practice since way back at the beginning of the pandemic and has since become a standard way of doing business for us. Not only that, we will give a free loaner car to each person who comes in for service, even for a simple oil change! We will pick up your vehicle and bring it back to you after the service is complete if you wish. We get it if you feel our employees were a little too close for your comfort. We have now been able to spread out and alleviate the very cramped conditions we endured in the past. In conclusion, we apologize for the way you feel about our business and welcome a future opportunity to show you how much our new operation has improved. We guarantee you will notice the changes as soon as you drive up to an available parking spot! We have more than enough, now!! Please take care and have a great 2021!