William Montufar | Page 7

Ok... just to start.. Tyler was great. He was the sales guy and was super friendly and seemed like an actual human being. (he has only been there 2 months, so Bell Honda did not corrupt him yet) Hopefully guy and was super friendly and seemed like an actual human being. (he has only been there 2 months, so Bell Honda did not corrupt him yet) Hopefully he goes to a different dealer at some point. My wife and I get calls from this dealership almost weekly about trading in our 2006 honda civic that we bought there in 2010. When we told them straight out our financial situation, they said they would try and work with us, After test driving a car we liked, they tried to make the numbers work but it wasnt going to happen. William had claimed he talked with the bank, but he had only left the desk for a moment...no way he could have called ANYONE that quick. We have been Honda customers since 2003 and have good standing with them but were unable to get a car due to what William said "we really let ourselves go down with honda finance." I told him we had not made this months payment yet due to us coming in to see if we could trade in the car for a new vehicle. He then quickly responded with a "I guess this isnt going to work, id just stick with the car you have" and quickly ushered us to the door. THIS all happened after our previous terrible experience back in 2010.... We were told that they found us an AUTOMATIC 2001 civic that we had wanted but it was raining so hard(streets flooded) that we couldn't test drive it. We were out of time, and they assured us it was the car we wanted. We went ahead and signed the paperwork with the understanding that if we had any issues they would help us out. When we took delivery of the car, it was a stick.... neither of us can drive a stick so we took it home for a day or so and were told if we could not do it, we could return it for our money back. We returned the car and were then told NO we could not get a refund, but we could use the money paid towards a down payment but we could not have a refund as they had said. We decided to get into another car, and once again were told more lies...free oil changes, car washes and a $150 check from the finance guy for us taking his extended warranty. We called a week or so later and since we got none of this in writing... they werent going to give us any of it and that the guy who promised us the $150 had been fired for offering stuff that he wasnt allowed to. Shame on us for actually believing a guy working customer service at a so-called reputable business. Why we went back I have no idea....but we wont make that mistake again! More

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