William Montufar

bought My Car from Honda in Chandler with a full premium platinum package covering 100,000 miles! Aiden was my rep and I had the worst experience possible! Told him my car was covered brought it to fix the platinum package covering 100,000 miles! Aiden was my rep and I had the worst experience possible! Told him my car was covered brought it to fix the AC because it was blowing hot. Explained my coverage to him multiple times he insisted My Car was not covered. Proceeded to tell me it would cost me over $4000 to repair charged me $400 for one repair. I had to find my paperwork bring it in spoke with someone else he entered in the correct information I was directed back to Aiden even though I insisted on not using him as my rep anymore, he then told me my car was covered, but needed to be examined first again after the examination came back my coverage was willing to fix what was actually wrong, which would’ve been less than $1000 to fix without coverage! I asked for a refund considering I had a deductible of $200. I was told refund would need to be sent by mail and I should receive payment within a week. They kept my car for over a week. I got a rental for two days and still had to pay out-of-pocket. I got my car back. My AC is running perfectly. I waited three weeks no refund I called. Aiden again told me that the finance company was having trouble figuring out how to refund me my money and they would send a check that afternoon and I would receive it in a few days which I did. This was the worst experience I’ve ever had with this dealership Honda off of seventh Street and Bell. I will never bring My Car here again. Aiden was incompetent. He was not due diligent with his process or updating me on refund issued. Honestly, if I wouldn’t have called they probably never would’ve refunded me my money on top of that when trying to reach them Jessica Aguilar hung up on my fiancé several times. If I could give this less than one star, I would!!! do not bring your car here and if you do make sure that you have all necessary documents, even if the documents are in their system or they are able to access them they will not go the extra mile to try to help you instead will try to convince you that you are not covered and overcharge you for things that do not need to be fixed!!!! More

by Kellijacobs423 Verified Customer Verified Customer

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Very helpful and courteous with helping me with my car service is always quick and cheap. service is always quick and cheap. More

by CAPUANOMARK69 Verified Customer Verified Customer

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Service was top notch I really like the photos of recommended future service to help me arrive at a conclusion recommended future service to help me arrive at a conclusion More

by FLASHRIDE Verified Customer Verified Customer

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I like getting my car serviced there they are friendly team and get Job done in the frame they say they will get done won't go n9 where else and they have great offers on oil change love it though I do wi team and get Job done in the frame they say they will get done won't go n9 where else and they have great offers on oil change love it though I do wish they had more coupons on other services for my car 🚗 More

by sandrapadilla731 Verified Customer Verified Customer

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Prompt response; courteous representatives; timely efficient; quality work. Purchased two vehicles from dealership. Excellent dealership. efficient; quality work. Purchased two vehicles from dealership. Excellent dealership. More

by KENFNYB5311 Verified Customer Verified Customer

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Everyone is respectful and informative . The waiting room is comfortable . Pleasant environment to spend time. The waiting room is comfortable . Pleasant environment to spend time. More

by JEANNIE.M40 Verified Customer Verified Customer

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Your customer service is very sketchy & disengenuos. After the sale of used vehicle, you gave us a ambiguous warranty and would not provide any service because you did not service Volkswagens After the sale of used vehicle, you gave us a ambiguous warranty and would not provide any service because you did not service Volkswagens More

by KEN Verified Customer Verified Customer

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Bell Honda did a great job servicing my car. The staff were very nice and efficient. The atmosphere was clean and had a nice waiting room with a tv and microwave. I am a happy customer. The staff were very nice and efficient. The atmosphere was clean and had a nice waiting room with a tv and microwave. I am a happy customer. More

by SELENA.LITTLE Verified Customer Verified Customer

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Bell Honda is a great dealership with great service and competitive prices for maintenance and repairs. competitive prices for maintenance and repairs. More

by HOWARD1_AZ Verified Customer Verified Customer

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Very good service. Start and finish on time. Car wash at the end is a great bonus. Thanks Start and finish on time. Car wash at the end is a great bonus. Thanks More

by LASKU Verified Customer Verified Customer

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