Willie Caldwell III
Willie Caldwell III at Mercedes-Benz of Morristown

Willie Caldwell III

Service Manager

Mercedes-Benz of Morristown

34 Ridgedale Ave
Morristown, NJ 07962

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4.9
123 Reviews
4.9

123 Reviews

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123 Reviews of Willie Caldwell III

November 09, 2025

Dealership Rating
Employee Rating

Mr. Willie Caldwell and Josh did an amazing job with customer service care. They went above and beyond the call of duty to help me resolve the issues.with my car. The Mercedes Benz dealership in Morrist More

by verlyn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh

September 13, 2025

Dealership Rating
Employee Rating

Despite not purchasing my vehicle from this dealership, my service rep Willie is always professional while being both friendly and very helpful. My overall experience with this dealership brings me back to More

by MoniqueRedman
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Troy Pais

September 05, 2025

Dealership Rating
Employee Rating

Best in NJ,eddy is the best adviser,always serves me on best way. I love him More

by Zeng.wang1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Troy Pais , Ed salwan

September 03, 2025

Dealership Rating
Employee Rating

My service manager Troy Pais always goes above & beyond to provide the best service to his client, me. More

by Cargal
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Troy Pais

August 23, 2025

Dealership Rating
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The service advisor took great care of me. Excellent experience—definitely a 5-star service! More

by Md 77
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Troy Pais

August 17, 2025

Dealership Rating
Employee Rating

I can't say enough wonderful things about my experience with Mercedes Service, especially with Willie Caldwell. He truly goes above and beyond every time, making sure everything is taken care of with such More

by Lnelson1230
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

August 08, 2025

Dealership Rating
Employee Rating

The service department is just the best and Willy is a blessing. I feel I am getting exceptional service with him helping me. More

by Mike
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

July 27, 2025

Dealership Rating
Employee Rating

Love dealing with Willie Caldwell. You are lucky to have him. Does his job with passion More

by Jodivitolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 21, 2025

Dealership Rating
Employee Rating

Great client service Very helpful and accommodating Always a pleasure going for service. They are very competent More

by Fvcgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2025

Mercedes-Benz of Morristown responded

Thank you for the kind words! We’re thrilled to hear that you consistently receive great client service at Mercedes-Benz of Morristown. Our team takes pride in being helpful, accommodating, and competent, and it’s wonderful to know that it's always a pleasure when you come in for service. Your continued trust means a lot to us, and we look forward to welcoming you back for your next visit!

April 09, 2025

Dealership Rating
Employee Rating

Julio is the best, he is very good with me every time I call it’s always come never have to wait More

by ivory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julio

Apr 23, 2025

Mercedes-Benz of Morristown responded

Thank you for the great review! We’re so glad to hear that Julio is the best and that he consistently provides such attentive service every time you call Mercedes-Benz of Morristown. It’s great to know that your experience is always calm and efficient, and that you never have to wait. We truly appreciate your kind words and your continued trust. We look forward to assisting you again soon!

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