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Willie Caldwell III
Willie Caldwell III at Mercedes-Benz of Morristown

Willie Caldwell III

Service Advisor

Mercedes-Benz of Morristown

34 Ridgedale Ave
Morristown, NJ 07962

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4.9
115 Reviews
4.9

115 Reviews

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115 Reviews of Willie Caldwell III

April 21, 2025

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Employee Rating

Great client service Very helpful and accommodating Always a pleasure going for service. They are very competent More

by Fvcgroup
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2025

Mercedes-Benz of Morristown responded

Thank you for the kind words! We’re thrilled to hear that you consistently receive great client service at Mercedes-Benz of Morristown. Our team takes pride in being helpful, accommodating, and competent, and it’s wonderful to know that it's always a pleasure when you come in for service. Your continued trust means a lot to us, and we look forward to welcoming you back for your next visit!

April 09, 2025

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Employee Rating

Julio is the best, he is very good with me every time I call it’s always come never have to wait More

by ivory
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julio

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Apr 23, 2025

Mercedes-Benz of Morristown responded

Thank you for the great review! We’re so glad to hear that Julio is the best and that he consistently provides such attentive service every time you call Mercedes-Benz of Morristown. It’s great to know that your experience is always calm and efficient, and that you never have to wait. We truly appreciate your kind words and your continued trust. We look forward to assisting you again soon!

March 20, 2025

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My representative, Willie Caldwell, is always professional and lets you know that, as a customer, you come first. More

by Patty
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2025

Mercedes-Benz of Morristown responded

Thank you for your kind words and for being a valued customer of Mercedes-Benz of Morristown! We're so pleased to hear that Willie Caldwell continues to provide professional service and makes you feel like a top priority—just as every customer should. Delivering a first-class experience is what we strive for, and it’s great to know Willie exemplifies that commitment. We truly appreciate your feedback and look forward to serving you again!

January 25, 2025

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Great service. Easy to schedule an appointment. The wait time for the service to be completed was short. More

by lsuchyta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 01, 2025

Mercedes-Benz of Morristown responded

Thank you for your review! We're glad to hear that scheduling was easy and your service was completed quickly. We appreciate your support and look forward to serving you again!

November 21, 2024

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Employee Rating

The entire staff were Very professional. The many text messages provided great communication on the status of our car. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh , Troy Pais

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Dec 02, 2024

Mercedes-Benz of Morristown responded

Thank you for taking the time to share your experience! We’re delighted to hear that our team’s professionalism and communication stood out during your visit. Keeping our customers informed with timely updates is something we take pride in, and it’s wonderful to know you found it helpful. We truly appreciate your kind words and your trust in Mercedes-Benz of Morristown. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

November 16, 2024

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Employee Rating

I have a question. I just had my 2021 Mercedes C300 serviced by you. This is the first time I had it serviced since just recently purchasing the vehicle. My last two ca More

by prague94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 21, 2024

Mercedes-Benz of Morristown responded

Yes we regularly provide an inspection report with our services. We are sorry that you did not receive yours. Willie will get that to you. Thank you for your patience.

October 31, 2024

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Always premier service. Wouldn’t go any place else. My long time advisor is top notch . More

by ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh

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Nov 07, 2024

Mercedes-Benz of Morristown responded

Thank you so much for your kind words and continued trust in Mercedes-Benz of Morristown! We’re thrilled to hear that you consistently receive premier service and that your long-time advisor continues to exceed your expectations. It’s customers like you who make our work so rewarding, and we truly appreciate your loyalty. If there’s anything more we can do for you, or if you ever have any questions, please don’t hesitate to reach out. We look forward to providing you with exceptional service for many years to come.

August 07, 2024

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Service was efficiently, on time, and at a reasonable price. I would highly recommend them to anyone. More

by Hector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2024

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your experience with us!

December 30, 2023

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Employee Rating

I am extremely satisfied with the service department at Mercedes of Morristown, I needed my Magic Vision wipers replaced and Paul my service writer was able to take care of my problem quickly and now I don More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh

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Feb 13, 2024

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about Paul and your experience with us!

November 02, 2023

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Employee Rating

welcoming & personal care by the employees when you drive in is a great service - Ty. D More

by Dancedia@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Singh , Herman. Troy

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Nov 15, 2023

Mercedes-Benz of Morristown responded

Thank you for coming to Mercedes-Benz of Morristown and thank you for your recommendation. We appreciate your comments about your experience with us!

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