Willie Caldwell III

The service advisor took great care of me. Excellent experience—definitely a 5-star service! Excellent experience—definitely a 5-star service! More

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I can't say enough wonderful things about my experience with Mercedes Service, especially with Willie Caldwell. He truly goes above and beyond every time, making sure everything is taken care of with such with Mercedes Service, especially with Willie Caldwell. He truly goes above and beyond every time, making sure everything is taken care of with such professionalism and genuine care. Willie makes the whole process stress-free, and you can tell he really cares about his customers. The rest of the staff are just as amazing—welcoming, friendly, and always ready to help. From the moment you walk in, you feel at ease and well taken care of. It’s rare to find such a combination of top-notch service and such a warm, personable team. Highly recommend! More

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The service department is just the best and Willy is a blessing. I feel I am getting exceptional service with him helping me. blessing. I feel I am getting exceptional service with him helping me. More

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Love dealing with Willie Caldwell. You are lucky to have him. Does his job with passion You are lucky to have him. Does his job with passion More

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Great client service Very helpful and accommodating Always a pleasure going for service. They are very competent Always a pleasure going for service. They are very competent More

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Julio is the best, he is very good with me every time I call it’s always come never have to wait call it’s always come never have to wait More

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My representative, Willie Caldwell, is always professional and lets you know that, as a customer, you come first. professional and lets you know that, as a customer, you come first. More

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Great service. Easy to schedule an appointment. The wait time for the service to be completed was short. Easy to schedule an appointment. The wait time for the service to be completed was short. More

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The entire staff were Very professional. The many text messages provided great communication on the status of our car. The many text messages provided great communication on the status of our car. More

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I have a question. I just had my 2021 Mercedes C300 serviced by you. This is the first time I had it serviced since just recently purchasing the vehicle. My last two ca I just had my 2021 Mercedes C300 serviced by you. This is the first time I had it serviced since just recently purchasing the vehicle. My last two cars were a Subaru Crosstrek and an Audi TT. Both of the service departments for these automobiles gave me an inspection report following service. I did not receive any such inspection report from your service department. Is this the normal policy of Mercedes. Frank Herold 2021 C300 More

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