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Willie Reyes
48 Reviews
48 Reviews of Willie Reyes
October 19, 2017
Willie Reyes is XLNT Everyone I dealt with was exceptionally professional and courteous and seemed proud to work there. Willie Reyes was my main contact and anticipated al Everyone I dealt with was exceptionally professional and courteous and seemed proud to work there. Willie Reyes was my main contact and anticipated all my needs and addressed them swiftly.and competently. More
by Randolph Bolander
October 12, 2017
Excellent Despite having to take time to take the car in for service, service personnel, specially Willie, helps the inconvenience become a true welcoming, warm Despite having to take time to take the car in for service, service personnel, specially Willie, helps the inconvenience become a true welcoming, warm, & utmost friendly & understanding experience. More
by TonyG
Other Employees Tagged: Martin from the valet is an exceptional friendly worker and always look forward when my car is returned by him.
October 12, 2017
Superb service I bought all of my cars from South Bay BMW. Customer service is outstanding. Silvio and his team always provides the best service. Hats off to hi I bought all of my cars from South Bay BMW. Customer service is outstanding. Silvio and his team always provides the best service. Hats off to him and his team. Good Job Silvio and team More
by Sam Ali
Other Employees Tagged: Darryl Kwock, Al Asghari, Chris Yuseco , Alex Cobos, Dan Grammer, Timothy McIntosh, Graciano Perez, Alen Yadegar
October 10, 2017
Poor Experience Saved by Great Service Advisor My Service Advisor is Willie Reyes, and he saved a disappointing experience by turning it into a great one. I brought my car to you for about $3000 of My Service Advisor is Willie Reyes, and he saved a disappointing experience by turning it into a great one. I brought my car to you for about $3000 of non-warranty service. It took almost two full days. When I came to pick up my car, it took over 30 minutes to find and bring it out. First they said they were having trouble locating it. Then they said the VIN numbers didn't match between keytag and car tag. Then they said it was behind other cars. When I did finally get it, it was very dirty...it hadn't even been washed. I called Willie to express my disappointment at this level is service when I spent so much money and I didn't have to choose BMW. He made it right by giving me a free Spa detail and a free gas fill up. That gesture made me feel like he cared about my experience. So I give 5 Stars to Willie!!! More
by Diane
October 06, 2017
Service Appointment At each step of the process, from the point in time I scheduled the service appointment through the time my car was returned to me, I felt like I At each step of the process, from the point in time I scheduled the service appointment through the time my car was returned to me, I felt like I was treated like a more important customer than I am. I experienced friendly and respectful consideration. Thank you. More
by jkuehn1007
September 23, 2017
Efficient & helpful The service was efficient & all my questions were answered. Overall a very good experience. Best of all, Willie, my service advisor, is a Steelers f The service was efficient & all my questions were answered. Overall a very good experience. Best of all, Willie, my service advisor, is a Steelers fan! More
by Mabe
September 21, 2017
Drop off and pick up customer service needs work My Service Rep Willie Reyes was great, however, the people at drop off, pick up, counter/register (both at your dealership and Mini) need some work. S My Service Rep Willie Reyes was great, however, the people at drop off, pick up, counter/register (both at your dealership and Mini) need some work. Service with a smile from start to finish and a little attentiveness goes a long way. You should have the drop off area a bit more organized. Everyone is there just standing around and talking with each other. I parked, got out of car -- no one came up to and asked if I needed help -- no eye contact and no one concerned or asking if I needed help or was looking for anyone in particular at service. Same thing again when I went to pick up my car. More
by WayneS
May 24, 2017
Walked in for service, walked out with a new car! I had been looking to upgrade my 3 series to an SUV for some time as my toddler was getting bigger and I needed a bigger car. I didn't have a lot of t I had been looking to upgrade my 3 series to an SUV for some time as my toddler was getting bigger and I needed a bigger car. I didn't have a lot of time to haggle or negotiate, and Mike (who was recommended to me by my service adviser Willie) walked me through a bunch of cars and each of their features. I ended up buying a pre-owned service loaner for a great deal thanks to Mike's persistence (I was originally looking to build/buy a new car as I always have) but am very happy with my purchase. No pressure sales- truly a terrific experience! More
by tyuhaku
Other Employees Tagged: Mike Yoakim
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