I found everyone I dealt with recently at Kelly Ford so
kind and helpful when my car needed an oil change and scheduled maintenance. Wilson Vazquez in Service was especially knowledgable and helpful in as
kind and helpful when my car needed an oil change and scheduled maintenance. Wilson Vazquez in Service was especially knowledgable and helpful in assessing my car’s needs. I so appreciated the free pickup and delivery, and I felt everyone went “above and beyond” to guarantee that the work was done promptly and well. For the past 8 years I’ve taken 3 different cars in for scheduled maintenance or repairs with positive results each time. I have spoken with several employees also in the sales dept. Valerie, Jack, and Tony were all so friendly, courteous, and focused on helping me consider all my options should I decide to replace my current car without any pressure. I have felt that every person I have spoken to at Kelly Ford has been honestly working in my best interest. That’s why I give Kelly Ford 5 stars!
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by Carol
Service Price Transparency
Other Employees Tagged:
Valerie, Jack, Tony in Sales
Sep 20, 2024 -
Kelly Ford responded
Carol, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number.
Boyd Morrow
General Sales Manager
(321) 504-8325
Courteous and quick service, very customer orientated.
Accurate diagnosis and repair. Friendly no waiting and helpful.
Accurate diagnosis and repair. Friendly no waiting and helpful.
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by Tzelisko
Service Price Transparency
Sep 13, 2024 -
Kelly Ford responded
Tzelisko, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number.
Boyd Morrow
General Sales Manager
(321) 504-8325
Terrible Repair Work!
They improperly installed the fuel tank after a fuel pump repair. We found later at another dealership that bolts were missing and tank was grinding
They improperly installed the fuel tank after a fuel pump repair. We found later at another dealership that bolts were missing and tank was grinding against drive shaft.
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by Rayzac22
Service Price Transparency
Jul 02, 2024 -
Kelly Ford responded
Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Ford. Please reach out to me on my personal cell phone, 760-718-9469, so that I can address your concerns. Sincerely yours, Jeremy Collins, Florida Market Fixed Operations Director, Kelly Ford & Infiniti of Melbourne.
Outstanding Service call for fluids and tires.
In and out of dealership in one hour. Service representative, Wilson Vasquez provided updates during the time I waited.
He also helped schedule a
In and out of dealership in one hour. Service representative, Wilson Vasquez provided updates during the time I waited.
He also helped schedule a future repair for a recall event on my vehicle.
Wilson has provided this level of service time and time again over the years.
He and the Kelly service team could not have done a better job!
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by Ed O’Mara
Service Price Transparency
Jun 03, 2024 -
Kelly Ford responded
Ed, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number.
Boyd Morrow
General Sales Manager
(321) 504-8325
Absolutely outstanding Ford dealership with a sales &
service force far above any others in Melbourne.
service force far above any others in Melbourne.
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by Anthony's
May 14, 2024 -
Kelly Ford responded
Anthony's, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number.
Boyd Morrow
General Sales Manager
(321) 504-8325
Makes you feel like Family!
Very friendly and good natured makes it easy for the customers yea!
Very friendly and good natured makes it easy for the customers yea!
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by Geno
Service Price Transparency
Apr 26, 2024 -
Kelly Ford responded
Geno, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number.
Boyd Morrow
General Sales Manager
(321) 504-8325
La atención fue Exelente, Omar fue mi vendedor y supo
ofrecerne lo que buscaba… el servicio técnico muy resolutivo y siempre con la mejor predisposición…
ofrecerne lo que buscaba… el servicio técnico muy resolutivo y siempre con la mejor predisposición…
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by Marian
Verified Customer
Verified Customer
Outstanding Service Department!
Wilson Vazquez is the best!! He took great care of us! We highly recommend him to everyone!!
Wilson Vazquez is the best!! He took great care of us! We highly recommend him to everyone!!
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by dh
Service Price Transparency
Feb 06, 2024 -
Kelly Ford responded
DH, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number.
Boyd Morrow
General Sales Manager
(321) 504-8325
Had my 2023 F150 in for a bucket seat issue.
Wilson Vasquez was professional and spot on with his service. I appreciate it Wilson, keep up the good work!
Wilson Vasquez was professional and spot on with his service. I appreciate it Wilson, keep up the good work!
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by wshervey
Service Price Transparency
Jan 20, 2024 -
Kelly Ford responded
Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number.
Boyd Morrow
General Sales Manager
(321) 504-8325
Wilson Vasquez is one of the BEST service advisors I have
encountered in my 44 years in the Automotive business. He is through, honest, fully explains everything that is being done, and what to expect. But w
encountered in my 44 years in the Automotive business. He is through, honest, fully explains everything that is being done, and what to expect. But what makes him great is his follow up, I received follow up calls from each and every time. Every time his team has worked on 2021 Ford, its been a Five-Star Experience!! All this comes from a Retired Dealership Owner.
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by Scott M from Sebastian FL
Service Price Transparency
Nov 22, 2023 -
Kelly Ford responded
Scott, Thank you for taking the time out of your busy day to share your experience with Kelly Ford. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number.
Boyd Morrow
General Sales Manager
(321) 504-8325
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