Woodford Freeman
Woodford Freeman at Myrtle Beach KIA
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Woodford Freeman

Service Manager

Myrtle Beach KIA

4811 Highway 501
Myrtle Beach, SC 29579

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1 Review of Woodford Freeman

November 07, 2022

Dealership Rating
Employee Rating

Brand new Telluride purchased at this dealer can't get my vehicle in for 6 weeks for servicing. After service manager Wood went through list of trouble getting technicians , people coming from out of state e More

by Brianoconnor
Customer Service
Overall Experience
Recommend Dealer
Nov 09, 2022

Myrtle Beach KIA responded

Brian, Thanks for reaching out to me with your concern. Capacity and personnel constraints are creating a longer than usual timeframe for scheduled appointments. As an option for now while we push through reducing this timeframe, if it's possible for you to drop off the vehicle one day for us to work in between appointments we can certainly have the service performed much sooner. I also spoke to your Sales Consultant, Thomas who also would be willing to pick up your vehicle one day from you at work and bring it back to you once it is completed. As for future visits, I would encourage you to pre book your maintenance services ahead of time to ensure a smooth appointment schedule. Our staff can set you up on a 4 or 5 month recurring schedule to guarantee no surprises. Respectfully, Matt Bazinet General Manager

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