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Woodford Freeman

Overview Reviews (2)

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Woodford Freeman

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Woodford Freeman

Service Manager

Myrtle Beach KIA

4811 Highway 501
Myrtle Beach, SC 29579

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2 Reviews

Overview Reviews (2)

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2 Reviews

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2 Reviews of Woodford Freeman

May 08, 2023

Dealership Rating

I arrived a bit early, Will got me in promptly, explained everything on the schedule and reviewed again when the work was finished. Thanks for the prompt and thorough service. everything on the schedule and reviewed again when the work was finished. Thanks for the prompt and thorough service. More

by dan.cunningham66215

Recommend Dealer

Yes

Other Employees Tagged: William Thibodeau

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Aug 22, 2023 -

Myrtle Beach KIA responded

Thank you for the review of Will and Wood and the entire service department.

November 07, 2022

Dealership Rating

Employee Rating

Brand new Telluride purchased at this dealer can't get my vehicle in for 6 weeks for servicing. After service manager Wood went through list of trouble getting technicians , people coming from out of state e vehicle in for 6 weeks for servicing. After service manager Wood went through list of trouble getting technicians , people coming from out of state etc. I replied that I'm hearing excuses not solutions to which he got insulted raised his voice took a demeaning tone and told me that when I Have something constructive to say to help their situation I could feel free to call. Paid 5000 over msrp which o was fine with but being treated poorly insulted and they still can't service my wife's car . Run awafrom this dealer and Be very Wary of KIA . That warranty is worthless if their dealers are incapable of taking care of their clients .Brian O'Connor More

by Brianoconnor

Customer Service

Friendliness

Price

Recommend Dealer

Helpful 1

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Nov 09, 2022 -

Myrtle Beach KIA responded

Brian, Thanks for reaching out to me with your concern. Capacity and personnel constraints are creating a longer than usual timeframe for scheduled appointments. As an option for now while we push through reducing this timeframe, if it's possible for you to drop off the vehicle one day for us to work in between appointments we can certainly have the service performed much sooner. I also spoke to your Sales Consultant, Thomas who also would be willing to pick up your vehicle one day from you at work and bring it back to you once it is completed. As for future visits, I would encourage you to pre book your maintenance services ahead of time to ensure a smooth appointment schedule. Our staff can set you up on a 4 or 5 month recurring schedule to guarantee no surprises. Respectfully, Matt Bazinet General Manager

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