Xavier Potter | Page 10

Jared and Xavier made it a good experience. Felt at ease in the dealership. It was extremely busy that day, but they made us feel important to them. Felt at ease in the dealership. It was extremely busy that day, but they made us feel important to them. More

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Michael was welcome and informative in my purchase. I appreciate him taking the time, and making me feel comfortable! I appreciate him taking the time, and making me feel comfortable! More

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Good customer service. Never forced to make a decision and made sure that we found the right vehicle for me. Never forced to make a decision and made sure that we found the right vehicle for me. More

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Ryan Dineen and the Ed Martin team were top notch. They got me the car I wanted and worked with me to fit my budget. The process was straight forward and Ryan did a great job making me feel comfortabl They got me the car I wanted and worked with me to fit my budget. The process was straight forward and Ryan did a great job making me feel comfortable about my purchase without any added pressure. I would recommend to my family and friends. The personalized video was also a nice touch and much appreciated!! More

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Was greeted promptly and had a great customer experience with both the sales staff and the finance department. with both the sales staff and the finance department. More

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Thankful tried to sell me a vehicle that the dealership didn't even have. I contacted her looking for a specific vehicle with a specific option. She contacted me to schedule a drive in with this particular didn't even have. I contacted her looking for a specific vehicle with a specific option. She contacted me to schedule a drive in with this particular vehicle. Test drive when great (other than her apathetic personality), and paperwork was drawn up after I confirmed WITH THANKFUL that the desired option was available on this vehicle. The finance guy rushed me through the process, was uninviting, and had ridiculously sweaty hands. Anyway, the vehicle in question had to be detailed and serviced since it was just dropped off to be sold. I signed everything with the expectation that once the work was completed, I would pick up my amazing new car in a few days. I asked Thankful for the window sticker to learn about all of the options that it had. Unfortunately, when she (finally) sent it to me, I realized that the vehicle I had just purchased was NOT the vehicle I had wanted. I contacted her right away to relay this information and saying that I did not want the vehicle anymore as the most important option wasn't even available for this particular package. She ignore my multiple calls. When she finally did call me back, it was to let me know that the service required was almost complete and I would be able to pick it up soon. So clearly either she ignored my prior messages or disregarded them altogether. After additional calls and messages not being returned, I went back to the dealership to speak with a sales manager in person to rectify the issue. I explained the details of everything that had happened, he said since I hadn't yet taken delivery of the vehicle, that they were able to cancel the loan and the sale. I don't remember who I spoke with, but he was the one competent person I was in contact at Ed Martin. The moral of the story is that 1. Thankful attempted to sell me a vehicle that had been falsely advertised, 2. Thankful wasn't knowledgeable enough about the vehicle packages to realize that this in fact was not the one advertised, 3. Thankful is horrible at returning calls/texts if there is an issue. I will never return to an Ed Martin location if this is the experience that I should expect. Thank you for making the other dealerships in the Indy area look utterly amazing compared to the mess that is currently at Ed Martin Toyota. More

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Great sales experience but poor finance manager experience. Tom our sales person listened well and offered good solutions. The finance manager was confusing and did not inspire confidence. experience. Tom our sales person listened well and offered good solutions. The finance manager was confusing and did not inspire confidence. More

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Ed Martin has been taking care of our Highlander and because of their good service we chose to purchase our next car from them. because of their good service we chose to purchase our next car from them. More

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Tom Eusey was AMAZING! He made the car buying experience wonderful. I am so impressed with his communication. I found the car I wanted while it was in production. He commun He made the car buying experience wonderful. I am so impressed with his communication. I found the car I wanted while it was in production. He communicated through the entire process, updating me on where the car was each step of the way. He also sent me pictures of the car once it arrived the day after Thanksgiving! He was very informative and helpful, sharing about additional features and accessories, yet I never felt pressured to purchase anything I didn’t want to. This experience was much better and much different than other dealerships I went to. Xavier also helped with financing and he was wonderful to work with as well! I also absolutely love my new Rav4 Hybrid! I would HIGHLY recommend you go to Ed Martin Toyota and as for Tom. More

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Izak was fantastic to work with! He was incredibly patient, honest, helpful and down to earth while my spouse and I looked at different cars to choose from. We were able to find just He was incredibly patient, honest, helpful and down to earth while my spouse and I looked at different cars to choose from. We were able to find just what we needed and he remained alongside us the whole way through. More

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