Xavier Potter | Page 38

Xavier ran the finance for our purchase last week . I am only 23 and this was my first time buying a car from. A dealership. Xavier used this as an opportunity to lie to me about the "Zurich Service Co I am only 23 and this was my first time buying a car from. A dealership. Xavier used this as an opportunity to lie to me about the "Zurich Service Contract" that they offered. When the contract was presented, I asked if I was able to opt out of it, and Xavier said I was only able to opt out of part of the coverage. This was a bold faced lie as the coverage was not required, and I only found this out when talking with the institution that financed my purchase. Xavier's dishonesty also pushed the total amount borrowed past my approved amount of credit, increasing my interest rate. I would avoid working with Xavier at any cost as when I approached him about this dishonesty, he ignored and didn't return any of my calls, and didn't respond to any emails, aside from sending me an already filled out service contract cancellation form, because he knew the wrong he had commited. More

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Derik was great to work with--helped me zero-in on the right vehicle, and think through my top priorities when considering features. He was professional and helpful, and collaborative but not high-pressur right vehicle, and think through my top priorities when considering features. He was professional and helpful, and collaborative but not high-pressure in his approach. The overall dealership experience was positive, welcoming, and reassuring. Much appreciated! More

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Ed Martin Toyota fulfilled all of my needs. They were incredibly communicative and the entire process was timely. They were incredibly communicative and the entire process was timely. More

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Jay was great ! I had an minor issue with my contract . But jay and financing and Kemba auto center all work great together to fix it ! We asked to have the car deli I had an minor issue with my contract . But jay and financing and Kemba auto center all work great together to fix it ! We asked to have the car delivered since it needed a detail . It was an hour and 20 mins away ! Jay asked and they delivered The car as promised! I would recommend Jay . More

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Katrina was amazing! She made us feel so comfortable with the whole experience. We haven't bought a new car in over 10 years and she caught us up with the technology chan She made us feel so comfortable with the whole experience. We haven't bought a new car in over 10 years and she caught us up with the technology changes and answered all of our questions. I'm so glad to be returning to the Toyota family!! More

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Jay was a great help in the car buying process. He was quick to accommodate our needs and we were comfortable asking him anything. He was straight to the point and is someone I would trust for any He was quick to accommodate our needs and we were comfortable asking him anything. He was straight to the point and is someone I would trust for any of my future purchases. More

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When my lease came due recently, I arranged with my salesman and bank to buyout my lease. I received my payoff from Xavier, via my salesman, in writing. After being assured that the closing process wou salesman and bank to buyout my lease. I received my payoff from Xavier, via my salesman, in writing. After being assured that the closing process would be quick and easy, I drove over an hour down with my wife (who hates car dealerships) to sign papers and drop off the payoff check from my bank. Xavier had us waiting for over an hour while he "got the paperwork ready". When he finally came to get us from the waiting area, he said, "They check amount is wrong." Confused, I said, "That is the amount you guys gave me in writing for payoff plus tax." He said, "Well, the check is normally blank and we fill it in at closing." I explained my bank would not issue a "blank" check, which is why I requested my total in advamce. He then proceeded to say that the "doc fee" was not included in the original total I was given in writing. I countered that the only time they ever mentioned a "doc fee" was if I planned to turn in my lease, but told me if I bought out my lease, then it would just be the residual plus sales tax. Xavier claimed this was false and stated everyone has to pay the "doc fee", "even employees", on every transaction, and if he didn't charge me, there "would be lawsuits" from all the people he previously did. When I tried to protest this bait and switch, Xavier proceeded to tell me that unless I paid the $250 doc fee out of pocket, we would not be closing today and I drove down and waited around for nothing. Reluctantly, I paid his fee. However, I explained to him that I had purchased 6 vehicles from Ed Martin in the last 3 years, with plans for another one later this year, but I would not be back after this. Additionally, I was later told by another salesman at a different dealer in the same auto group this his doc fee was a BS charge. That salesman told me that I should not have been charged a doc fee on a lease buyout of my own truck, especially since the purchase was from Ally and not Ed Martin. The salesmen confirmed that his dealership would not have done so. Regardless, Ed Martin has lost my business. More

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Katrina was very pleasant and very professional. Everyone was very friendly and nice. Will definitely recommend this location to anyone Everyone was very friendly and nice. Will definitely recommend this location to anyone More

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Katrina was a delight to work with and made the car buying experience not only easy but fun. buying experience not only easy but fun. More

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First class people from GM, to Finance, to salesperson. Katrina went above and beyond on communication to keep us in the loop on our vehicle. Multiple purchases from dealer and will continue to do business Katrina went above and beyond on communication to keep us in the loop on our vehicle. Multiple purchases from dealer and will continue to do business with them. More

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