Yazmin Gomez | Page 4

Doesn't get any better than towing my vehicle, diagnosing the issue and have a clear understanding to fixing my vehicle. Then even making sure I had an Uber to pick me up once it was complete. Thank you. the issue and have a clear understanding to fixing my vehicle. Then even making sure I had an Uber to pick me up once it was complete. Thank you. More

by Rick@sparklestatus.com Verified Customer Verified Customer

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Very uninterested in my need for service Not willing to explain any options towards my repair When I told her I was stranded and would need a to rent a loaner, her reply was she would try to get me one in explain any options towards my repair When I told her I was stranded and would need a to rent a loaner, her reply was she would try to get me one in a couple of days. Uninformed on price for assessment I told her my transmission went out and I had to tow my car from DeKalb IL approximately 150 miles The First quote to access the repair on my transmission was under $300.00 After it arrived on the lot She informed me that it would be over $1,700.00 Because they had to push it into the repair bay Although I had already informed it was not drivable and had to be towed It is unfortunate because I had purchased my vehicle at Zeigler and thought this would a great time to trade it in and purchase a new vehicle The end result was the $9,000.00 repair was completed somewhere else I don't believe I will ever return as a customer L L More

by LLAPASSO Verified Customer Verified Customer

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Ms Gomez refused to get a manager. ..she pointed in a direction and told me they're that way. Very poor service. ..she pointed in a direction and told me they're that way. Very poor service. More

by deacon.exson Verified Customer Verified Customer

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Yazmin was timely and knowledgeable. I hope she continues to be my service coordinator. Thanks I hope she continues to be my service coordinator. Thanks More

by elliotp Verified Customer Verified Customer

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Yazmin was fantastic! She was on top of everything that was performed on the car and told me what was going on. SHe made sure that items that were needed were taken care o She was on top of everything that was performed on the car and told me what was going on. SHe made sure that items that were needed were taken care of and items that weren't needed were not done. Everything was done timely, the car was clean -- spotlessly -- and delivered on time. Superb! Thanks. More

by david@drapc.com Verified Customer Verified Customer

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My husband was told that my truck had an issue with both front brake caliper he was told that they had no loaners available that only thing that can be done is to get a ride home that is unacceptable due to front brake caliper he was told that they had no loaners available that only thing that can be done is to get a ride home that is unacceptable due to this is my vehicle to get back and forth to work .he was also told by Yaimen have your wife talk to a manager because its not right for her to get upset at me . So why would I not get upset after purchasing my truck their and no receiving a loaner .I called in a spoke to Daivd he stated if he gets a loaner back to day he will call me . I still have not received a call from David so to zegier cadillac its not important if something bad happens. This is not acceptable. More

by gonzalezt276 Verified Customer Verified Customer

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Yazmin is the absolute best. So friendly, knowledgeable, and I always feel taken care of in her hands! So friendly, knowledgeable, and I always feel taken care of in her hands! More

by Joeypfontana Verified Customer Verified Customer

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Fast and accurate service. Excellent customer service. Great place to buy and service your car Excellent customer service. Great place to buy and service your car More

by harrimamchicago Verified Customer Verified Customer

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It was the worst service experience I've ever had. The real icing was the service manager, David threatening to report a loaner car as stolen. The real icing was the service manager, David threatening to report a loaner car as stolen. More

by GLIMMER5610 Verified Customer Verified Customer

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I received faster than expected service at a reasonable price. Wait area is small but comfortable. price. Wait area is small but comfortable. More

by hall.vanessa Verified Customer Verified Customer

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