Yesenia Rojas | Page 15

South Shore Nissan responded

Thank you for trusting us with your Honda. We’re glad our team took care of the nail in your tire so quickly and professionally, getting you back on the road without stress. We appreciate your recommendation and look forward to serving you again.

South Shore Nissan responded

Thank you for your feedback! We're glad to hear you found our service team efficient while working on your car. We also appreciate you pointing out the delay in being notified for payment after your vehicle was ready. That’s helpful insight, and we’ll work on improving our communication so the process is smoother and more timely for our customers. We value your visit and hope to provide you with an even better experience next time!

South Shore Nissan responded

Thank you for highlighting the clear and efficient service on your Nissan Pathfinder. We apologize for the mix-up regarding the complimentary oil change after ownership changed hands. If you have any questions about your service history please let our team know and we look forward to assisting you again.

South Shore Nissan responded

We appreciate you sharing your experience with our service team on your Nissan Rogue. It’s great to hear everything was completed promptly and our staff took good care of you. We’ll be sure Yesenia and Steven know how much you valued their assistance.

South Shore Nissan responded

Thank you for the great review! We're glad to hear you had a positive experience and that our team was able to provide fast and efficient service. We know your time is valuable, so it's great to hear your vehicle was completed quickly while still delivering very good service. We appreciate you choosing us and look forward to helping you again in the future!

South Shore Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the longer-than-expected wait during your visit. We understand how frustrating it can be to be told the wait would be about an hour and then have it extend to 2.5 hours. That is not the experience we aim to provide. Occasionally, unexpected delays or extended appointments can impact our schedule. We truly value your time and your business, and we appreciate you bringing this to our attention. We will work with our front desk team to improve communication and scheduling accuracy to help prevent this from happening again. We hope you'll consider giving us another opportunity to provide you with a better experience.

South Shore Nissan responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Our team works hard to provide great customer service, and it means a lot to know that it made such a positive impression. We look forward to welcoming you back to the dealership anytime—thanks again for your support!

South Shore Nissan responded

It’s great to hear our team provided a pleasant and efficient experience. We’re happy the waiting area was comfortable while we serviced your Murano. If you ever need service or have questions about your Nissan, feel free to reach out.

South Shore Nissan responded

Thank you for sharing your experience with Yesenia. We’re glad she got the issue on your Nissan Altima resolved after your previous visit. Your five-star rating means a lot to us.

South Shore Nissan responded

Thank you for taking the time to share your experience. We truly appreciate your kind words about our team’s professionalism and their efforts to resolve your concerns. That said, we sincerely apologize for the inconvenience of needing a second visit. We understand that your time is valuable, and having to make an additional trip — especially for something that should have been caught during the initial appointment — is frustrating. Your feedback regarding training and first-visit thoroughness is important, and we will be addressing this internally to help ensure situations like this are avoided in the future. We’re glad the issue was ultimately resolved, but we agree it should have been handled on the first visit. Thank you again for your honest feedback — it helps us improve and provide a better experience for all of our customers.