Yessica Palacios | Page 49

Extremely, superior customer service and pleasant workers My experience with your dealership has been the BEST thus far I have yet to encounter. All parties that came in contact with me were very pleasant and My experience with your dealership has been the BEST thus far I have yet to encounter. All parties that came in contact with me were very pleasant and polite; and eager to help me to satisfy my needs and wants. Kudos to your team!!!!!!! More

by ACHIA.BROCKINGTON Verified Customer Verified Customer

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outstanding customer service I went car shopping last Thursday to look for a new vehicle for myself because Ive brought 5 New vehicle and referred a lot of customers because Yess I went car shopping last Thursday to look for a new vehicle for myself because Ive brought 5 New vehicle and referred a lot of customers because Yessica makes you feel comfortable treat u like your special like your part of the Antwerp family.Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, Yessica delivers an incredible service and gives a very pleasant experience. As long as Yessica is there I will be coming to Antwerp years to come. More

by THOMAS0 Verified Customer Verified Customer

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Great sales rep at Antwerpen Hyundai She was fabulous from the start. We called her about a vehicle we saw online and she walked us thru the process if what we needes to do for my mom to She was fabulous from the start. We called her about a vehicle we saw online and she walked us thru the process if what we needes to do for my mom to get a new car and it was so simple and the best part it did not take forever!!. We were in and out. However she did take her time and went over every feature that the car had. She was so patient and understanding. I wish all sales reps could be so understanding and nice. We left out of there feeling like we got a great deal and a dealership for life. Thanks Yessica!!! More

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I had a great experience buying my car. Yessica was very informative and was able to answer just about every question I had. I would will recommend Yessica to anyone looking to buy a Hyundai. thx allen informative and was able to answer just about every question I had. I would will recommend Yessica to anyone looking to buy a Hyundai. thx allen More

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Learned the hard way today that the so called "internet specials" at Antwerpen Hyundai Catonsville are a complete scam. They basically come up with this by subtracting every possible manufacturer "internet specials" at Antwerpen Hyundai Catonsville are a complete scam. They basically come up with this by subtracting every possible manufacturers rebate from their "best price". These rebates consist of such things as: "Mobility Rebate" @ $1000 - Qualify only if you install handicap accessible equipment in the car (LOL, seriously?!!!?) "School Graduate Rebate" @ $500 - Qualify only if you graduated from college in the last (2 years?) "Customer Appreciation Rebate" @ $500 - Qualify only if you currently drive a Hyundai. "Military Rebate" @ $500 - Qualify only if you are in the military. etc... This information was vaguely disclosed in the fine print of the internet special, along with all the usual legal speak. However, the "internet sales manager" at Antwerpen Hyundai, Yessica Palacios would not give us any information until we went there in person. We arrived and she was briefly polite, before immediately disclosing that the entire internet special was based on these conditional "rebates", making the ACTUAL price $3000 higher! Essentially the ONLY way you'd get anywhere near this so called "internet price" is to install handicapped accessible systems in the car, be a recent college graduate, already own a Hundai, AND also be in the military... LOL! We attempted to negotiate this now $3000 inflated price down, but were completely blown off. Yessica Palacios became rude and condescending, while she continued to state that "this is where we stand" regarding the price. We asked her to speak with the manager. She looked irritated but said she would talk to the owner of Antwerpen Hyundai himself. Yessica came back a few minutes later and wouldn't move the price down even one dollar! We asked to speak with the owner, and she actually laughed in our faces, before making a condescending comment about how "he's the owner no you can't talk to him!" We asked one final time what she could do about the price, and she blew us off once more. Needless to say, we left immediately and she didn't say a word on our way out. NO incentives were offered, and NOT even a penny was taken off the starting price. We are extremely disappointed after being tricked into visiting Antwerpen Hyundai, only to be told that the "internet special" was based on ridiculous conditional rebates, and that no negotiation would take place PERIOD. We've been to two other Hyundai dealerships where the sales personnel were FAR more professional and polite. Obviously they're all out to make money, so you have to play the game. But there's no reason to be completely nasty and condescending to customers, and these internet offers are straight up scams that shouldn't be legal! Don't waste your time with Antwerpen Hyundai! More

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I rated everything great except for price because of the out of pocket cost to me. I feel that if you pay a pretty large down payment the first payment that you have to make should be extended out an extra out of pocket cost to me. I feel that if you pay a pretty large down payment the first payment that you have to make should be extended out an extra month. But overall everything was great. More

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My sales associate Yessica was very knowledgable and My sales associate Yessica was very knowledgable and friendly. She made sure to go over everything and that I was comfortable with how the controls My sales associate Yessica was very knowledgable and friendly. She made sure to go over everything and that I was comfortable with how the controls worked and a basic knowledge of the Ent/Nav system. Even paired my phone to the cars bluetooth. She didn't leave me unattended any longer than neccessary. I have purchased my previous vehicle from Antwerpen. I have been very satisfied with the way the worked with me to get the best deal and financing possible. It was by far way below what any other car dealer (incl other Hyundai dealers) could do. Their service dept has been just as friendly and easy to work with whether it was an oil change or a warranty claim on a tire. It was a natural choice to go back to them when I was looking to up grade my vehicle. I do think there could have been more factory incentives/rebates offered. They did make sure I receive all the offers that the dealer offered, which did add up to more than I expected. More

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I returned to the dealership a number of times to help me decide which vehicle I should purchase while visiting other dealerships, as well. At all times, the staff was helpful and courteous. They were a plea decide which vehicle I should purchase while visiting other dealerships, as well. At all times, the staff was helpful and courteous. They were a pleasure to deal with. In addition, I already own a Hyundai which is serviced regularly at this location and they, too, are a "10 plus". Now I will be able to entrust by new vehicle to their care, too. I HATE new car shopping but these folks made it pleasant! More

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customer service. everyone went out of their way to make us happy and get the deal done as quickly as possible. quality of work. everyone was extremely professional while keeping a fun, friendly atmosphere us happy and get the deal done as quickly as possible. quality of work. everyone was extremely professional while keeping a fun, friendly atmosphere. friendliness. we were immediately greeted on the lot while looking at and deciding on a vehicle for purchase. big help in decision making process. overall experience. everything was surprisingly painless compared to various other dealerships we visited. price. excellent price. thousands lower than other dealerships that were actually down the street from, and closer to our house. More

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Our sales person, Yessica Palacios was friendly, informative and knowledgeable without being pushy. From the minute we walked in the door of the dealership everyone we came into contact with was c informative and knowledgeable without being pushy. From the minute we walked in the door of the dealership everyone we came into contact with was courteous and friendly. The price we received was by far the best of the 5 Hyundai dealerships we dealt with. The combination of price, sevice and the friendly atmosphere at Antwerpen, resulted in by far our best car buying experience in 30 years! More

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