Yosimar Navarro

Bad service after spending so much money for a certified tucson, is like a scam tucson, is like a scam More

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Yosimar was excellent to work with, great communication and made the process very easy. I would definitely go to this dealership again. They are great. and made the process very easy. I would definitely go to this dealership again. They are great. More

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I purchased a used 2021 Audi SQ5 from this dealership. Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, including Audi(roughly $7K repair) I notified the dealership immediately and requested that the vehicle be repaired(as required by Illinois law). After delays, the dealership stated they would only perform the repair if I first signed a “General Release of Claims” waiving past, present, and future claims and agreeing to confidentiality and non-disparagement terms. I explained that requiring this in order to perform the repair was not permitted under Illinois law, but I was told that if I believed that to be the case, I should take the matter to court. Because the dealership refused to perform the repair without signing that document, I opened a complaint with the Illinois Attorney General. While this process is ongoing, I am currently without a vehicle and the dealership has not offered assistance or an alternative solution. I am confident this situation will ultimately be resolved in my favor, but in the meantime I am left without transportation & paying a car note for a car I cannot use. I am sharing this experience so other consumers can make an informed decision. More

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Our salesman, Yosimar was terrific, helpful and explained everything in easy to understand terms. He was polite and not in any way "pushy". He seemed to take our concerns to heart and everything seemed conve everything in easy to understand terms. He was polite and not in any way "pushy". He seemed to take our concerns to heart and everything seemed conversational. The entire dealership was respectful and kind. It was a terrific experience (how rare for a new car buying experience!) and we can't stress enough how much we'd recommend considering Napleton for something interested in buying a car. More

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My experience was perfect, I came in knowing exactly what I wanted but still was unsure if I wanted to go through with the purchase, however, Yosimar was able to explain and assure me numbers and rates that I wanted but still was unsure if I wanted to go through with the purchase, however, Yosimar was able to explain and assure me numbers and rates that made sense and fit my budget and in the end I was able to make my purchase confidently, I can honestly say it wouldn’t have happen without his help. 5 stars for Yosimar More

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Nice setup. Yosimar is a good salesman and helped us to find what was needed quickly. Yosimar is a good salesman and helped us to find what was needed quickly. More

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Experience was great. Yosimar was very patient, polite and he was able to explain all we needed to know before buying 😊 Yosimar was very patient, polite and he was able to explain all we needed to know before buying 😊 More

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Yosh is great. Does everything. Be comfortable. Know’s his xxxx. Don’t feel pressured. Say what you want. Nicely ! Everyone there is OK. Does everything. Be comfortable. Know’s his xxxx. Don’t feel pressured. Say what you want. Nicely ! Everyone there is OK. More

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Excelente servicio, muy amables y son bilingues. 100% recomendado. Te explican todo muy a detalle 100% recomendado. Te explican todo muy a detalle More

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Salesman Yosimar made my experience more comfortable than I was anticipating, he was very helpful. I was anticipating, he was very helpful. More

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