Yosvany Alvarez

Terrible experience at this dealership. I don’t like reading or writing negative reviews, but our car buying experience deserves one.. Salesman was a nice guy. He kept this from being a one I don’t like reading or writing negative reviews, but our car buying experience deserves one.. Salesman was a nice guy. He kept this from being a one star review. Dealership experience was awful. I should have heeded the advice of other reviewers. I will try to keep this short… This dealer was advertising 2 identical Jeep Grand Cherokee L Summit Reserve vehicles. We made contact with Sarah online and several phone calls. We scheduled a test drive and Sarah said she would be our sales person at the dealership. We drove 3hrs and had phone calls with her 10 mins before arriving at the dealership. Sarah stated she would have one of the Jeeps pulled up front and waiting on us. We arrived and guess what., no Sarah. Our future salesman said, Sarah is an internet contact only. He also said they don’t have either of the two Jeeps available that we came to see. Infuriating to say the least we should have left immediately, but really wanted the Jeep we came for. Salesman said one of the Jeeps sold three days ago and the other one is in the parking garage with a dead battery. The story doesn’t get better. I will skip to the end. We were at the dealership for almost 8 hours. We ended up buying the Jeep with the dead battery, which resulted in returning to the dealer 2 days later for two new batteries. The service experience wasn’t to bad. The financing department was exactly how others have reviewed. They play games, don’t answer simple questions, and hide extra fees until you are signing everything in a rush bc you are there for hours. My review is skipping a lot of detail. This was the single worst car buying experience of my life to date. I have had good experiences at other dealerships. Her is the only reason why we bought the Jeep. We did our research and it was exactly the Jeep we wanted and couldn’t find. More

by wenandaar Verified Customer Verified Customer

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Best service , exelent custumer service they resolve all the request and people was polite and convince the request and people was polite and convince More

by rexpoblinds Verified Customer Verified Customer

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Mr. Bruno really made the process very easy. If it wasn’t for him I would’ve made my purchase at another Dodge/Tam dealership. for him I would’ve made my purchase at another Dodge/Tam dealership. More

by jd35 Verified Customer Verified Customer

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great dealership in both service and sales will sell you a car as efficiently as they service it a car as efficiently as they service it More

by guido.mazzini2 Verified Customer Verified Customer

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I will never buy another car there, more than 12,000 usd in hidden fee’s. For example 999.00 for a low jack same thing that a e tag that cost 25.00. They will NOT explain until is to late and you already ha in hidden fee’s. For example 999.00 for a low jack same thing that a e tag that cost 25.00. They will NOT explain until is to late and you already have sign contract. More

by josevazquez50 Verified Customer Verified Customer

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Deceptions and scammers, vehicle is a lemon ! Delivered with a cracked windshield after documentation was completed. Delivered with a cracked windshield after documentation was completed. More

by b.d.g.lever Verified Customer Verified Customer

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Steve has always been above and beyond and very accommodating with my busy schedule. Very punctual and effective. I highly recommend him and the Aventura location. accommodating with my busy schedule. Very punctual and effective. I highly recommend him and the Aventura location. More

by Carla Fortenberry Verified Customer Verified Customer

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Never will i buy another vehicle here. they sold me a vehicle with four flat spotted tires. These 4 tires cost me 1400 dollars to replace. they did not want to help we warrantee the tires they sold me a vehicle with four flat spotted tires. These 4 tires cost me 1400 dollars to replace. they did not want to help we warrantee the tires when clearly it was the dealers fault that they did not maintain the vehicle while in their possession. I emailed stellantis ram firestone and now one cares. super disappointed in the way they handled this when the vehicle only had 200 miles on it shame on Aventura ram. More

by johnny.guerrero Verified Customer Verified Customer

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Thanks to the whole team for making this experience great! A special thanks to Barbie, she was kind and very helpful!!!! great! A special thanks to Barbie, she was kind and very helpful!!!! More

by camilaballon1995 Verified Customer Verified Customer

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El trato del personal fue excelente, me sentí muy bien atendido por el personal q me atendió atendido por el personal q me atendió More

by MORALESYOSBEL Verified Customer Verified Customer

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