Yve Cosgrove | Page 4

Incompetent service advisor. Slow. Way overpriced. Rude. There are plenty of local shops that provide true customer service. Come here if you want to feel like cattle being pushe Slow. Way overpriced. Rude. There are plenty of local shops that provide true customer service. Come here if you want to feel like cattle being pushed to slaughter. More

by AREASONER24 Verified Customer Verified Customer

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The in the service department needs to learn to speak to customers instead of just grunting at them. There was no explanation. It seemed like chaos instead of customer service. customers instead of just grunting at them. There was no explanation. It seemed like chaos instead of customer service. More

by Doug Morris Verified Customer Verified Customer

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Nice facility and friendly staff but I'd prefer not having to sit and wait in my car with the engine running for 20 minutes until "my" service advisor can make it out. At other dealership service cente having to sit and wait in my car with the engine running for 20 minutes until "my" service advisor can make it out. At other dealership service centers I've been to, you park in line, then wait your turn inside the building. More

by Jonathan Sabin Verified Customer Verified Customer

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Chris in Service and Shawn as the tire center rep are excellent. Happy with my tires and overall quality of repairs excellent. Happy with my tires and overall quality of repairs More

by WKRZOS Verified Customer Verified Customer

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Very efficient and kind! They are On time and they made the process easy and quick They are On time and they made the process easy and quick More

by Jo Verified Customer Verified Customer

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Show up at my appointment time and was the only car there in the service area at the time. I waited for about 15 minutes before Yve ever came out to greet me and I think she only came out then because a gent in the service area at the time. I waited for about 15 minutes before Yve ever came out to greet me and I think she only came out then because a gentleman noticed I had been sitting there for a while. So thanks to him or I might have been there much longer! When she greeted me she asked me if I had any type of maintenance packages on my car which I knew I did but didn’t know which one and so at that point we went inside and she looked up my account. She only had me sign one paper which I thought was odd bc normally you have to sign and initial a few pages and spots but maybe you guys changed it and I told her I would be leaving and coming back and ask her about how long which she said and hour and a half was about average which we fine but 2 hours later she calls and gives me an update and says my car is pretty much done and said she would call me again once they brought my car back up. After an hour a just show up to the dealer ship and call to ask if my car is done because we are going on 3 hours now and Yve didn’t know who I was, said she didn’t have my name down for my car maintenance appointment. Had to remind her she called me an hour ago telling me my car was almost ready and than apparently right in that moment after not knowing who I was they brought my keys up. I don’t know what the deal was this time with this place but I’ve never had an issue with the service center before and Yve just wasn’t meeting my expectations and didn’t seems to know what was going on. More

by mbehrndt Verified Customer Verified Customer

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The agent was friendly and knowledgable, but the cost was more than anybody can afford more than anybody can afford More

by KOLCKERS Verified Customer Verified Customer

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Friendly, helpful, clean waiting room, ever knowledgeable, not pushy, and they don’t wasteful with my time knowledgeable, not pushy, and they don’t wasteful with my time More

by Alpfu34 Verified Customer Verified Customer

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Great dealership to deal with. Chris in service is the absolute best to de all with. Chris in service is the absolute best to de all with. More

by DADDIOGREGG Verified Customer Verified Customer

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I live in FL for half the year & always come in for oil changes on my way back. For years it was great! No muss no fuss, no “try to sell extras not necessary”…. until this year. Too many expensive “add-on changes on my way back. For years it was great! No muss no fuss, no “try to sell extras not necessary”…. until this year. Too many expensive “add-ons” & recommendations. I guess the word is out to try to sell more work… plus they asked me if i wanted to rotate the tires & I said not necessary ( had just done that at the tire shop) but you guys did it anyway. I didn’t complain but it’s a little aggravating. Bottom line is I’d still recommend this dealership mostly because my grandson-in-law’s father is best friends with the boss (Gettel himself) More

by SPIDERTRIX Verified Customer Verified Customer

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