Yve Cosgrove | Page 8

On Tuesday 10/11/22 we scheduled our oil change for 10:30am. I arrived at 10:00am and they left me sitting in my car until 10:30am when they took my keys which is fine since I was early. They asked if 10:30am. I arrived at 10:00am and they left me sitting in my car until 10:30am when they took my keys which is fine since I was early. They asked if I planned to wait on the vehicle and I said yes I would wait in the lobby. The lobby had probably 40+ people waiting. At 1:00pm (2.5hrs) after my appointment time, I told the girl that I had to leave in 20min to pick up my son from school. She went to check on my car and came out saying that there was a recall on a sensor that they wanted to fix and said they would need another 45min longer. I told her that was not an option since I had to get my son from school and told her I would schedule a second appointment for the sensor and to please bring my car around. She said "ok I''ll have them bring your car around". I waited 20min and they never brought my car. At 1:20pm I reminded her that I was waiting and that I HAD to leave in 10min to get my son. I went outside and at 1:30pm and another worker saw me pacing, asked if he could help and I explained that my car was suppose to be brought out 30min ago and I HAD to leave right then to get my son from school. He went in the back and told me it would be right out. 10min longer, still no car so I found another person and begged them for my car. I explained that I was now 10min late and my son would be sitting at school (he is 4yrs olds). Still no car came out. At 1:45 I broke down crying and begged another guy to get my car telling him now I was very late for picking up my son and my car came out 5 min later. Appointment was at 10:30am and at 1:50pm I was in tears begging for my vehicle. **It is obvious that they didn't even start my oil change until 1:00pm when I said I needed to leave in 20min** More

by Ashleyfrench Verified Customer Verified Customer

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Didn't have the best support or clear information about warranty and replacements or how that politic works warranty and replacements or how that politic works More

by JONPRIET Verified Customer Verified Customer

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I like Yve, from Gettel Toyota. She is up front with the service that my car needs and it’s cost. Happy to get my car be serviced at Gettel. She is up front with the service that my car needs and it’s cost. Happy to get my car be serviced at Gettel. More

by Maria Verified Customer Verified Customer

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Not sure any service center is cracked up to be what they claim. They never told my battery cable were corroded and this cause me to break down on my return trip from Maine. Was not pleased since I trusted t claim. They never told my battery cable were corroded and this cause me to break down on my return trip from Maine. Was not pleased since I trusted the folks at the dealerships to tell me these things. They are quick to tell you when they feel you need air filters but not corrosion on a battery? More

by BOB1CHAR2 Verified Customer Verified Customer

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Great customer service. Quick. Waiting rooms are comfortable and well equipped. Been servicing our cars there for many years now. Quick. Waiting rooms are comfortable and well equipped. Been servicing our cars there for many years now. More

by Andres Leguizamon Verified Customer Verified Customer

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Delivered vehicle within the time frame that I had requested. Service area clean but could use a bunch of electrical outlets for us to charge our devices while waiting! requested. Service area clean but could use a bunch of electrical outlets for us to charge our devices while waiting! More

by rognjoan Verified Customer Verified Customer

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Always very professional and kind. Tell Jen I said hi when you see this lol Tell Jen I said hi when you see this lol More

by vampires_remedy Verified Customer Verified Customer

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The dealership is the best in Manatee County for Toyota vehicles I like working with the service people vehicles I like working with the service people More

by POORMAN232 Verified Customer Verified Customer

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The 2nd time the same service rep was missing to accept my car for service my car for service More

by P.A.FIGUEROA Verified Customer Verified Customer

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Very competent service department. Very friendly and are always willing To help. I can always depend on them To fix my car. Very friendly and are always willing To help. I can always depend on them To fix my car. More

by JKGIDET@yahoo.com Verified Customer Verified Customer

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