Yvonne Pham | Page 12

The dealership, overall, is very professional and by my observations, honest and straightforward with price/knowledge of vehicle. I think some staff are more knowledgeable than others and more willing to observations, honest and straightforward with price/knowledge of vehicle. I think some staff are more knowledgeable than others and more willing to go the extra mile to talk and allow a buyer time to decide what they are looking for. What's important to me is willingness to find answers to questions rather than convey a sense of knowing and not being correct. In this regard, I absolutely enjoyed working with Yvonne, my point of sale person. She is honest, professional, and she did several things that drove the sale. She stayed late the first day I showed up at the dealership to make sure I had time to drive several vehicles--no hesitance on her part despite me keeping her late. Later that week, she politely (not pushy) called me to ask if I had questions about choosing a vehicle. At that point, I was still deciding about a BMW or other brand and was unsure. She left the door open to me to contact her. Later that I day, I did. I came back to see about a vehicle I test drove but then saw the one I ended up purchasing. It was in the showroom. She asked Doug to get it out so I could drive it. After driving, I was pretty sure it was the SUV for me, despite being more money than I was planning to spend. In short, she and Doug (Doug is very pleasant and super informed of the vehicle's operation, equipment, gadgets) were extremely helpful to me in deciding to purchase the SUV I chose. Sometimes a car sells itself because a buyer knows what they want. That was not my situation, so Yvonne and Doug, kudos to you for helping me make this purchase. More

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Yvonne and Doug were great. They made everything so easy. They work together very well They made everything so easy. They work together very well More

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Yvonne was wonderful, kind, professional. Doug was great too he explained everything really well 100% Doug was great too he explained everything really well 100% More

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Fantastic service and team at BMW Shrewsbury! Made the entire experience easy and seamless. Special thanks to Yvonne, Nelson and Doug! Made the entire experience easy and seamless. Special thanks to Yvonne, Nelson and Doug! More

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I am so excited to enjoy driving my M2! Yvonne and John made this such a great experience. They are both very personable and made me feel like I was the most important customer! Thank yo Yvonne and John made this such a great experience. They are both very personable and made me feel like I was the most important customer! Thank you so very much, and I look forward to a great relationship!! More

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Buying my first BMW was such an easy process at BMW of Shrewsbury. Yvonne was a great salesperson and the entire team was absolutely wonderful. John, Nelson and Paul and knew their stuff. The entire tea Shrewsbury. Yvonne was a great salesperson and the entire team was absolutely wonderful. John, Nelson and Paul and knew their stuff. The entire team made us feel like a part of the BMW family! More

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Yvonne was an amazing sales person and so helpful. I bought an X7 custom color etc. I bought an X7 custom color etc. More

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Yvonne and Doug have have been 5 star employees and have been very helpful with sales and technologies. I look forward to working with them again and your showroom convertible might have my name on it. Th been very helpful with sales and technologies. I look forward to working with them again and your showroom convertible might have my name on it. Thank you again for my new BMW 2024 X7 More

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Really excited about the new BMW i4. Yvonne, Doug and Paul were a great help bring in the custom i4 I had ordered. If you’re not in a rush for a car, I would definitely get it ordered as Yvonne, Doug and Paul were a great help bring in the custom i4 I had ordered. If you’re not in a rush for a car, I would definitely get it ordered as you want. More

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The team here at BMW of Shrewsbury were very accommodating and pleasant to work with. I am very happy with my purchase. Thanks Doug, Adam, Nelson and Yvonne 😊 Highly recommended!!! accommodating and pleasant to work with. I am very happy with my purchase. Thanks Doug, Adam, Nelson and Yvonne 😊 Highly recommended!!! More

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