Yvonne Russell | Page 2

Jackson Acura responded

Thank you for your review and for highlighting our efficiency, friendliness, and timeliness! We're pleased to know that your experience with us was positive in these aspects. At Jackson Acura, we strive to ensure that every customer feels valued and receives the highest standard of care. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words and continued trust in Jackson Acura for your vehicle servicing needs! We're delighted to hear that you consistently receive excellent and professional service from our team. Your satisfaction is our top priority, and we're committed to delivering the same high-quality service every time you visit us. Should you ever need anything or have any questions, please don't hesitate to reach out. We truly appreciate your business and look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

We would like to sincerely apologize again for the oversight regarding the tire rotation during your recent service appointment. Your trust and satisfaction are of utmost importance to us, and it's disheartening to know that we failed to meet yours and our own expectations. Regarding your review, I want to clarify that I did not suggest that it is the responsibility of our customers to point out what is not completed by our service department. Our technicians perform the vehicle services, not the advisors; this is why your advisor was unaware of the oversight that occurred. I understand the frustration caused by this miscommunication, and I take full responsibility for this oversight and breakdown in our internal processes. As mentioned in our private correspondence, rest assured I take this matter very seriously and have addressed the situation with our technician to ensure such lapses do not occur in the future. Your feedback is invaluable to us, and we are committed to improving our service standards based on your experience. Once again, I apologize for the inconvenience this has caused you. If there's anything more I can do to rectify the situation or if you have any further concerns, please feel free to reach out to me directly. Your satisfaction remains our top priority. Warm Regards, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you for taking the time to leave this review. We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to deliver exceptional service at competitive prices, and we regret if your recent oil change didn't meet your expectations. Your satisfaction is paramount to us, and we'd like to ensure that any discrepancies are promptly addressed. Please don't hesitate to contact our team, and we'll gladly investigate this matter further for you. Thank you for bringing this to our attention - We hope to have the opportunity to serve you better in the future. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback. We're delighted to hear you continue to have positive experiences with Yvonne! Ensuring clear communication and building trust is our priority with every visit. Your loyalty truly means the world to us, and we're committed to maintaining the highest standards of service. If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback with us! We're thrilled to hear that you've consistently had positive experiences with our service department. Providing top-notch maintenance and treating our customers with the utmost care are our top priorities. Your satisfaction is incredibly important to us, and we're grateful for your ongoing support and trust in our team. Should you ever need anything in the future, please don't hesitate to reach out. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're pleased to hear that the service team was able to repair your broken lug nut promptly. Providing efficient service is important to us, and we're glad Jackson Acura could meet your needs in this regard. It's great to know that you always enjoy working with Yvonne! Building trust with our customers is a top priority for us, and we're delighted that we've been able to earn your trust in our service department. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you received excellent customer service and that our team was not pushy. Providing a comfortable and welcoming environment for our customers is one of our top goals! It's fantastic to know that you appreciated the complimentary water, drinks, and snacks during your visit as well. We aim to make each of our guests' experiences as enjoyable as possible. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Yvonne provided you with great service and made scheduling easy for you. We understand the importance of efficiency, and we're glad that you were able to enjoy the rest of your day. It's fantastic to know that the discounts were honored and applied to your satisfaction. We truly appreciate your business and are thrilled to hear that you'll be back! If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you feel our service department is honest and dedicated to providing you with the best service possible. At Jackson Acura, integrity and customer satisfaction are paramount to us, and we're pleased to know that our team's efforts have earned your recommendation to other Acura owners. Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to provide you with top-notch service in the future! Warm Regards, Jackson Acura Team