Zach Davis

I would recommend anyone that needs service done to seek out the experts at Landers McLarty Subaru. I wanted to update the body side molding on my 2022 Forester Wilderness and without hesitation Kim in Par out the experts at Landers McLarty Subaru. I wanted to update the body side molding on my 2022 Forester Wilderness and without hesitation Kim in Parts, promptly ordered the part!! It required some additional scheduling as the ceramic coating needed to be removed from the new areas, but Brian and Christian were on it!! Zach the service advisor scheduled it with Matt who patiently removed the older moldings and put the new ones on perfectly!! If I could give more than 5 Stars I would!! Always feel like they treat me as family!! More

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Zach seems like a straightforward service rep, and was pleasant to deal with. No complaints with Zach, but the actual service techs doing the work are either new, inadequately trained, don't care, or a c pleasant to deal with. No complaints with Zach, but the actual service techs doing the work are either new, inadequately trained, don't care, or a combination thereof. I feel bad that Zach and the other folks up front have to cover for the shoddy work that's being done here. Do NOT have tire work done here (replacing, balancing, rotating) or alignments. Either the equipment is out of calibration, or the techs are just that bad. They managed to gouge each of the wheels while NOT using the rubber cone required to do the balancing, and then balanced the tires incorrectly. First time around doing a preventative-maintenance alignment (more of a verification), they actually misaligned things. Who does that?!?! The tires were unevenly inflated, and one was actually over-inflated. After bringing the vehicle back the next day to try to resolve all this, another tech said two of the four new tires were bad and would have to be replaced. No indication that they were replaced, as I finally had to take the vehicle to another service center that specialized in tire work and they found the same two tires as being unbalanceable and out of specification. Zach said he would take care of refinishing the gouged wheels through a 3rd party shop. Good customer service, there. I'm not sure I'd trust this place to do an oil change. Even if you have a maintenance program with a new car purchase from this dealership, expect your vehicle to be worse off when you get it back. As for cost, the online cost for 4 new OE tires, mount and balance, retailer disposal fee, State disposal fund fee, tax, shop supplies, and alignment was over $200 less than what was totalled at the service counter. Zach found a few discounts to bring the cost closer to the advertised online price, but if you didn't know any better, you'll end up paying more. Online glitch or shady pricing practices? The waiting room is nice (although the energy-saving overhead lights go out every few minutes), and there's free coffee. So they have that going for them. More

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I recommend staying away from this place. I believe they overdiagnosed a minor issue with my vehicle and recommended unnecessary repairs in order to turn a profit. I double-checked their work I believe they overdiagnosed a minor issue with my vehicle and recommended unnecessary repairs in order to turn a profit. I double-checked their work prior to going through with the service, and when I complained, the service rep treated me like an idiot for having trusted them to begin with. You should be working with someone you can trust, and these aren't those guys. More

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I was hesitant to use a dealer, based how they normally are more expensive. But Zac and his crew did an amazing job. He let me know the progress and was able to fix my car in less than a week. are more expensive. But Zac and his crew did an amazing job. He let me know the progress and was able to fix my car in less than a week. More

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Got right in a few minutes early. Great reception. Comprehensive review of requested and anticipated services. Waited in lounge area. Car finished on time. Only critique is the pay-a Great reception. Comprehensive review of requested and anticipated services. Waited in lounge area. Car finished on time. Only critique is the pay-as-you-go pop machine was out of order. But, there was bottled water and hot beverages. More

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They are great with service. Employees were all very courteous, knowledgeable and helpful. Thank you Employees were all very courteous, knowledgeable and helpful. Thank you More

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They left a strong odor of gas after working on the fuel pump. Not appreciated pump. Not appreciated More

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Prompt service, clear explanations, and clean waiting area. Service personnel are very courteous and informative. area. Service personnel are very courteous and informative. More

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Always professional and courteous greetings and follow-up with the customer. Typically has the work finished on time and fully complete. with the customer. Typically has the work finished on time and fully complete. More

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