Zach Frutiger | Page 3

Derrick Jones was the sales rep that worked with me from the first time I walked into the dealership. He made the selection and ordering process very easy and provided me with great info and suggestions whi the first time I walked into the dealership. He made the selection and ordering process very easy and provided me with great info and suggestions while working the selection of various options / details. I am absolutely thrilled with my new vehicle and I am certain I would not have landed on exactly what I wanted with out Derrick's help. Highly recommend giving the team at Ed Martin a look when shopping for a vehicle. More

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Great experience finishing up my purchase of 2025 Denali. Johnny Goldfinger was fantastic to work. He was great to chat with, and when it came down to business and the fine print, he was clear and concise in Johnny Goldfinger was fantastic to work. He was great to chat with, and when it came down to business and the fine print, he was clear and concise in his communication. Would highly recommend choosing Ed Martin. More

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Keith Baker was great! No pressure sales great experience. I would recommend ed martin and Keith Baker. No pressure sales great experience. I would recommend ed martin and Keith Baker. More

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Working with Auther was very enjoyable. He was incredibly knowledgeable and professional with me. I couldn't ask for a better salesperson. What an amazing individual to work with. I truly e He was incredibly knowledgeable and professional with me. I couldn't ask for a better salesperson. What an amazing individual to work with. I truly enjoyed mu experience with Auther and Ed Martin GMC / Buick dealership! More

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Aaron is awesome. No games. When he says he’s going to do something he does it. Go see him and save money. His knowledge and experience is quite evident. Highly rec No games. When he says he’s going to do something he does it. Go see him and save money. His knowledge and experience is quite evident. Highly recommend Aaron and the entire Ed Martin experience… More

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Ed Martin has a great team. Everyone is extremely nice and helpful, both sales and service. Everyone is extremely nice and helpful, both sales and service. More

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Victor was amazingly helpful in getting us the vehicle we had been searching for! He was very informative and did everything he could to get us on our way quickly. had been searching for! He was very informative and did everything he could to get us on our way quickly. More

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Sales staff was easy to work with and courteous in all aspects. Thanks to Keith Baker! aspects. Thanks to Keith Baker! More

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I inquired online through cars. com initially about a vehicle. This led me to my sales Rep Tony G, who was VERY responsive to my questions and concerns. I even had the general mana com initially about a vehicle. This led me to my sales Rep Tony G, who was VERY responsive to my questions and concerns. I even had the general manager check in as well. Because I am a night shift worker, Tony and Shynelle worked together on helping me get this deal done from a neighboring state. From the deposit being placed, to being patient with the lending company I brought with me, the entire process was literally smooth and stress free. I have bought 3 vehicles in 4 years and this was far better experience from all the rest. Pick up day was also great. Derick J. stepped in on this day to help get me in my Dream car on Tony's off day, but my only day available that week. Vehicle had a bow and was more beautiful than the pictures online. Finance was easy and very neat with digital signing, under desk screen with fancy pen to sign. I had 3 or 4 people offer me a drink or ask if i needed anything. I got a tour of the entire place while my new vehicle was being detail. 10/10 would make the 4.5 hour drive to this dealership, as will any of my friends and family looking for the perfect car buying experience. More

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Zach, the GM, did everything in his power to make this right for us. While we did not buy with Ed Martin this time, I would have no issue shopping with them again in the future. I think this salesman was right for us. While we did not buy with Ed Martin this time, I would have no issue shopping with them again in the future. I think this salesman was not representative of Ed Martin, but I am leaving the review below for posterity sake. I appreciate Zach making us feel welcome and valued after our initial negative experience. I had an awful experience at Ed Martin Buick today. We came in looking for Buick Encores. Rance met us at the door, and while he was helpful on the lot, once we went inside to talk numbers things went downhill fast. Rance was condescending and rude to the point that we ended up having to go to the front and ask for our keys back because we were done dealing with him. He made it very clear that we were wasting his time, despite this car being our #1 at that point, just because we were not willing to make a deal today. After looking online, it seems this is not the first time Rance has treated customers so poorly. I left the lot in tears. Zach, the GM, followed us outside to apologize, and followed up with a second apology via email. He is the only reason we are giving a generous 3 stars to the dealership. I truly hope they evaluate their training and hiring practices for their sales staff. More

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