Zach Frutiger
Zach Frutiger at Ed Martin Buick GMC

Zach Frutiger | Page 6

General Manager

Ed Martin Buick GMC

9896 N Michigan Rd
Carmel, IN 46032

Contact Me
5.0
84 Reviews

I have been with General Motors my entire career and have a passion for helping customers buy and service cars. Moved here from Grand Rapids, Michigan with my wife and 2 kiddos. Outside of work I enjoy family time and watching my alma mater, Michigan State! Go Green!

Dealership Experience

9 yrs, 2 mos

Industry Experience

19 yrs

5.0

84 Reviews

Write a Review

84 Reviews of Zach Frutiger

September 05, 2021

Dealership Rating
Employee Rating

I opened my trifold cover for the first time today. Its dented on the underside. Thanks a lot for putting a dented one on a brand new truck. It's an obvious dent. Your "team" could not of missed it during More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 07, 2021

Ed Martin Buick GMC responded

Matt; This is the first time we have heard anything about a dent in your tonneau, we are happy to look at it. We are also happy to buy your truck back if you are unhappy with it as Zach discussed with you before you took delivery since you were unhappy with the pricing.

Sep 07, 2021

Ed Martin Buick GMC responded

I just left you a voicemail to discuss your review. Please call me back as we would like nothing more than to resolve your issue and perception of our store. -Zach

Sep 07, 2021

Ed Martin Buick GMC responded

If you would like our assistance please call me back. I only wish to help and do not wish to partake in this banter. -Zach 317.872.9896

Sep 07, 2021

Matt responded

I just saw the dent when I opened it all the way for the first time since purchasing the truck. The tonneau should have never been installed dented in the first place. It says a lot about the culture at the dealership. I don't know how the installer would of missed it. But I guess its possible. At least its on the bottom side when its not folded up. I'll live with it. I'm done doing business there. We have already discussed the $1,000 markup. Which you refused to do anything about. Even after the sales person told you he told me your dealership didn't charge those fees like the competition is. Which is why I accepted a lower offer on my trade in. So lets talk about the trade in. You marked it up over $10,000 from what you gave me for it. "Fair Market Value" my a--. While I was still in possession of my trade in waiting on the new truck to get to the dealership you listed my trade in on your web site. When I question my salesperson on why you are giving me such a low trade in and listing it at such a high price I was told "we just do that so nobody will call wanting to buy the truck that isn't on our lot". Well low and behold when I took delivery of my new truck and the old truck was in your possession the price sure didn't come down. Unless you are willing to do something about the $1,000 "inventory charge" I was told I would not be charged or do something to make it right on my trade then what more is there to talk about? I'll be checking my mailbox for the check. HA HA. That's how you can resolve my issue and perception of the store I will be sure to share my personal experience with everyone I know. As far selling you the truck back. My issue isn't with the truck. Why would I do that? So you can make more money off of me? I understand your dealership in in business to make money but I have never had a dealer give me $10,000 less for my trade in than what they listed it for. And I've purchased vehicles from at least 10 different new car dealerships in my life. Unfortunately GM closed my favorite "small town" dealership around 2010. They were upfront with pricing and gave fair prices on trade ins.

August 30, 2021

Dealership Rating
Employee Rating

Everyone I dealt with was friendly, helpful, knowledgeable,patient. Keith Baker is a rock star. He was tireless working thru the whole process. LM More

by LM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Baker, Tyler Mclachlan , Jerod Mclachlan

Aug 30, 2021

Ed Martin Buick GMC responded

Thank you so much, LM! We truly appreciate your business and your wonderful review of Keith and our dealership team. Enjoy your new vehicle and welcome to the Ed Martin Buick GMC family!

July 02, 2021

Dealership Rating
Employee Rating

Great establishment! Keith was such a kind patient salesman’s who knows his stuff! Jerod and Tyler were also very helpful and made getting a new car so easy. Highly recommend this place!! More

by Shaylanelson29
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Baker, Tyler Mclachlan, Steve Scott , Jerod Mclachlan, Jon Steele, Jon Zimmerman

Jul 02, 2021

Ed Martin Buick GMC responded

Thank you so much for your wonderful review of our dealership team, Shayla! We truly appreciate your business and look forward to working with you for many years to come. Enjoy your new vehicle and have a great summer!

April 07, 2021

Dealership Rating
Employee Rating

Athur was a pleasure to work with. He was very patient with me and made sure we got the right fit for me and my family. Everyone was very friendly and I look forward to working with this dealership. More

by Kellie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Mclachlan , Arthur-Zarddy Gwion Jr.

Apr 07, 2021

Ed Martin Buick GMC responded

Thank you so much for your wonderful review of Arthur and our dealership team, Kellie! We truly appreciate your business and look forward to working with you for many years to come. Enjoy your new vehicle!

March 31, 2021

Dealership Rating
Employee Rating

I had an amazing overall experience. The response was timely and informative and I was given all the information I needed. I would highly recommend Ed Martin Buick GMC to anyone More

by eric.bluman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2021

Ed Martin Buick GMC responded

Thank you so much for your wonderful review of Zach and our dealership! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin family!

February 10, 2021

Dealership Rating
Employee Rating

Tony Gordon did a fantastic job with the entire process! I would absolutely come back to buy from this dealership again the future. Pleasure to work with. More

by Matt S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Gordon, Jon Steele

Feb 10, 2021

Ed Martin Buick GMC responded

Thank you so much for your wonderful review Tony and our dealership team! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin family!

January 05, 2021

Dealership Rating
Employee Rating

I really enjoyed the Truck buying experience at Ed Martin GMC. All the sales people were great to work with. The only annoying process was the sales pitch on the Simoniz, warranty plan. After spending nearly More

by hzlhb7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amy Rivelli , Doug Edmundson, Jerod Mclachlan, Dennis McNamara

Jan 05, 2021

Ed Martin Buick GMC responded

Thank you for your great review of our dealership team! I have shared your concerns with our management. We truly appreciate your business and look forward to working with you for many years to come. Enjoy your beautiful new truck. Happy New Year!

December 20, 2020

Dealership Rating
Employee Rating

Ed Martin has always met my high expectations from the front management to the service department! They always make me feel welcome and confident that I’m getting the best service ever! More

by candy.ashby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amy Rivelli , Doug Edmundson, Jon Karel, Dennis McNamara, Carol Mooney, Jon Steele, Jon Zimmerman

Dec 20, 2020

Ed Martin Buick GMC responded

Thank you so much for your wonderful review of our dealership sales and service team! We truly appreciate your business and look forward to working with you for many years to come.

Dec 21, 2020

Ed Martin Buick GMC responded

Thank you, Candy!

Dec 21, 2020

candy.ashby responded

I love Ed Martin Buick GMC, they never disappoint!

November 06, 2020

Dealership Rating
Employee Rating

The Ed Martin Team were great to work with through the entire process. From the initial call I made to Zach to the follow up call Dennis made to me. They both did exactly what they said they would do. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Edmundson, Dennis McNamara

Nov 06, 2020

Ed Martin Buick GMC responded

Thank you so much for your wonderful review of Zach, Dennis, and our dealership! We truly appreciate your business and look forward to working with you for many years to come. Enjoy your new vehicle!

June 04, 2020

Dealership Rating
Employee Rating

They were very easy to work with. Ed Martin Carmel was very easy to do a deal with. Dennis McNamara was very great to work with and went out of his way to make sure you were taken care More

by mdwalter45
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis McNamara

Jun 04, 2020

Ed Martin Buick GMC responded

Thank you for your wonderful review of Dennis, Zach, and our dealership! We truly appreciate your business and look forward to working with you for many years to come. Welcome to the Ed Martin Buick GMC family and we hope you are loving your new vehicle!

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