Zach Johnson

Extremely Disappointing Experience at Toyota of Richardson My fiancée is purchasing a vehicle from Toyota of Richardson, and the experience has been incredibly unprofessional from the beginning. Richardson My fiancée is purchasing a vehicle from Toyota of Richardson, and the experience has been incredibly unprofessional from the beginning. What should have been a straightforward transaction turned into a six-day ordeal involving conflicting information, broken promises, and a complete lack of communication. Initially, the used car salesman was told she needed to be at $30,000 out the door, including sales tax. He presented an offer of $30,250 without initially clarifying whether tax was included. After she agreed to proceed, he stopped communicating, and another salesman stepped in with conflicting information. Used car sales manager Zach Johnson then apologized for the confusion and promised to take over the deal personally. He requested information from my fiancée, which she promptly provided. When I contacted him, he assured me the paperwork had already been mailed overnight. When nothing arrived, I called for tracking information, only to be told the transaction was actually being handled through DocuSign and that finance still needed to send the documents. My fiancée never received them. Afterward, Zach stopped responding to repeated calls and text messages. I attempted to escalate the issue to General Manager Brad Clark, but never received a response. Multiple additional attempts to reach management led to unanswered calls, voicemail, and further frustration. Eventually, I was transferred to manager Ryan Boyd, who listened to my concerns and said he would speak with finance manager Sam Ifteqar. Sam ultimately explained that DocuSign could not be used for this out-of-state purchase because my fiancée was financing through her own bank. This was completely different from what Zach had previously led me to believe. To be fair, Ryan listened to my concerns, and Sam provided the clarification we needed. However, it should never have taken six days, repeated phone calls, and multiple employees to get a straight answer about the dealership's own procedures. Zach Johnson's handling of this transaction was particularly disappointing. He promised to take ownership of the deal, gave conflicting explanations about the paperwork, and then became unreachable. Brad Clark's failure to respond when I attempted to escalate the matter was equally disappointing. A general manager should be willing to address legitimate customer concerns. The receptionist eventually asked whether she could transfer me to someone else because I had called so often. Those calls were necessary because nobody was communicating or following through on commitments. This was not a difficult negotiation or an unreasonable customer making demands. We simply expected accurate information, professional communication, and follow-through. Instead, we spent days chasing down answers that should have been provided from the beginning. I strongly encourage anyone considering Toyota of Richardson to get everything in writing and verify all pricing and paperwork requirements before proceeding. A dealership's professionalism is demonstrated not just by how it sells a vehicle, but by how it treats customers throughout the process. Based on our experience, Toyota of Richardson fell seriously short. More

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Friendly staff. Clean and welcoming environment. Benito and the staff at the service center were all great! Clean and welcoming environment. Benito and the staff at the service center were all great! More

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Great customer service. Wait time was minimum. The service person explained everything well. The car was ready when they said it was going to be ready. Very satisfying e Wait time was minimum. The service person explained everything well. The car was ready when they said it was going to be ready. Very satisfying experience overall. More

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Great customer service Great support Fast and efficient Helpful and very understanding Reliable Service Nice customer Thank you for the experience efficient Helpful and very understanding Reliable Service Nice customer Thank you for the experience More

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Awesome Customer service with zero hassle! Ask for Zach or Terrance, they are Great! I will definitely be back to purchase my next vehicle! Ask for Zach or Terrance, they are Great! I will definitely be back to purchase my next vehicle! More

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Thank you so much for everything you do for the service today finishing on time very fast God bless you. today finishing on time very fast God bless you. More

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very informative about the truck I wanted to see, im in Alaska working and at the moment I can't make it till next month. they were great 👍 Alaska working and at the moment I can't make it till next month. they were great 👍 More

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Update: Update: Saad Hatouqa (Sales Manager) called me and asked me to come over to discuss this issue. After reaching the dealership, I would say, I had a very pleasant interaction with him and his team and asked me to come over to discuss this issue. After reaching the dealership, I would say, I had a very pleasant interaction with him and his team namely Prince (Adedolapo) and Zach Johnson. Zach was there with us till 1.301PM to close the deal. They bought my MDX back more or less for the same cost that I paid for and gave me very good deal on 2020 Toyota Highlander. Here, I should also mention Curt Mills from finance team for staying back till 11.30PM and helping us to close the deal. 5 STARS from side and I recommend this dealer. --------------------------------------------------------- Ugly Business and after sales support is a joke I never spent time in reviewing any business like this. But I want to do to help future buyers to be cautious and not get cheated. I bought a 2019 MDX Hybrid from your dealership on last Friday and got my vehicle End of the day around 9PM. After receiving my vehicle while I am returning home, I found 2 issues. 1. I got the vehicle filled with half a tank of gas. So, I tried to fill up the remaining and I found gas popping out from the tank or fuel pump stops after 0.2 gal fill up. 2. LKAS never worked though it says ready for activation with empty dotted lines on a small screen. So, I returned to dealership on next day (Saturday) and met my sales guy, informed him about the issues what I found. But as I reached dealership after 5PM on Saturday, he suggested that I come back and visit the service department directly on next business day. On Tuesday morning 11th April 2023 at 8.30 AM I visited service department and they kindly informed me that I should not be there without prior info from sales or whom so ever. So, I went back to sales guy and informed about the same. Then, he checked with his manager and came back to me with two docs saying I bought it AS IT IS and I am on my own. When I am buying this vehicle, they have said they have tested the vehicle, and it is technically fit. As a customer, I expect the same from a dealership who was in business for 2 decades! But, when I went back next day with problems in the vehicle they sold, they changed their words and turned the face. Getting someone accountable in this dealership is a joke!! I left voice mail and sent couple of email to General Manager, nothing worked. I guessed this outcome after my bitter experience at their service center saying that I should not be there for service though I bought vehicle from them a day before, I spent another $4K and bought warranty for 3Yr/36K mileage that will kick in after 60 days. I felt like I was cheated. The guy who filled gas for my vehicle on the day it got delivered knows it has problems. But still they sold it saying, they tested everything, and it was technically fit!! Be careful if you want to buy from Toyota of Richardson. More

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