Zach Jordan

We had an emergency issue with our Jeep Wrangler. Palmer showed great customer service. With making time and repairing the Jeep. Palmer showed great customer service. With making time and repairing the Jeep. More

by greggm10 Verified Customer Verified Customer

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The Service Advisor gave me one price in writing and when I sent to pick it the car, the price increased >$700. When I asked to talk to the Advisor or the Manager, shocking they left for the day. When I ask I sent to pick it the car, the price increased >$700. When I asked to talk to the Advisor or the Manager, shocking they left for the day. When I asked to talk to the GM, not there either. I was informed that is the price and they wont do anything else. When I went to pay, they informed me they charge an additional 7% if I pay by credit card, which when added to the $700 charges not disclosed, the increase was $900.. When I pushed back, I was informed the price is good only if I pay and pick it up today. If I pick it up the next day, the price will go up 20%. More

by steven.silva Verified Customer Verified Customer

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This is the only jeep dealership I have found to have a great service department. Everyone is friendly and helpful. Kimberly was fantastic. When I had a brake issue, she got me right in and gave me a loane great service department. Everyone is friendly and helpful. Kimberly was fantastic. When I had a brake issue, she got me right in and gave me a loaner. During the repair time, she kept me up to date on my Jeep. I will continue to come to her for service and will come to this dealership first for my next Jeep. Also, the remodel of the service department is a huge improvement! More

by jmeyrowi Verified Customer Verified Customer

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I was told after inspection that I needed over $3,500 in repairs immediately and another $1,500 in additional repairs soon. The biggest repair was for a supposed oil leak from my gaskets. Second opinion f repairs immediately and another $1,500 in additional repairs soon. The biggest repair was for a supposed oil leak from my gaskets. Second opinion from independent mechanic said I had no oil leak and the repairs were completely necessary. Additionally, the only other “service” needed that was on the report from Palmer was to replace the spark plugs. I spent $1,000 for an actuator on the rear door, that was needed, and the spark plugs. Saved $3,500 in unnecessary costs for work that wasn’t necessary. I want to not think that a dealership was trying to rip me off, however, the more I look at it the more I wonder Thaler’s honesty and integrity of this dealership. More

by cfoy3 Verified Customer Verified Customer

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We had a terrific experience at Palmer. Great communication and a true desire to figure out the root cause of our Jeep’s problem. I really appreciate both Peyton and Luis and how they went Great communication and a true desire to figure out the root cause of our Jeep’s problem. I really appreciate both Peyton and Luis and how they went above and beyond provide excellent service. More

by aliceteague13 Verified Customer Verified Customer

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I’m really disappointed that my Jeep is leaking coolant and needs radiator hoses replaced which I was quoted just over $1000 for. This is after the motor had to be replaced at 1900 miles. Now, 7500 miles and needs radiator hoses replaced which I was quoted just over $1000 for. This is after the motor had to be replaced at 1900 miles. Now, 7500 miles later a coolant leak was discovered. It may have been leaking this whole time, and I am not convinced that this issue was caused when the motor was replaced. Palmer Dodge did all the work. I have never had a coolant leak or needed new hoses on any car less than 15 years old or 100K miles. My Jeep has 9500 total miles. More

by JOELMROBERTS1 Verified Customer Verified Customer

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I was treated respectfully, my issue was addressed quickly and the loaner I was provided was clean and well maintained. I was pleased across the board! quickly and the loaner I was provided was clean and well maintained. I was pleased across the board! More

by lwbush0 Verified Customer Verified Customer

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Very quick and fast! Zack was amazing as well. Love this dealership and would highly recommend it! Zack was amazing as well. Love this dealership and would highly recommend it! More

by Versell Richardson Verified Customer Verified Customer

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Excellent service from the whole crew - from the sales manager to the finance manager, incredible experience! manager to the finance manager, incredible experience! More

by abpridmore Verified Customer Verified Customer

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Zach Jordan and team did a fabulous job with our purchase of a new Ram 1500. of a new Ram 1500. More

by jedevlin145 Verified Customer Verified Customer

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