Zach Malbon

I recently purchased a new QX80 Autograph from Infiniti of Naperville and had a great experience from start to finish. I walked in and was greeted almost immediately by Zach. He was pleasant, knowledgeabl of Naperville and had a great experience from start to finish. I walked in and was greeted almost immediately by Zach. He was pleasant, knowledgeable about the QX80, and great to work with. After the test drive, we came back and talked for a bit and I told him I was interested. A few minutes later, Shawn, one of the managers, came in without Zach. I remember thinking, “Here we go, now comes the high-pressure sales guy.” I couldn’t have been more wrong. Shawn was a straight shooter from the beginning. No pressure, no endless back-and-forth price game. He simply wanted to find me the exact vehicle I wanted and give me the best deal he could. I had done quite a bit of homework and had already shopped several other dealers. They didn’t have my exact color combination in stock, but by the next day Shawn had located one with the exact options I wanted. Here’s what really impressed me: I knew exactly what this vehicle should cost because I had pricing from several other dealers on essentially the same QX80. Shawn beat the other pricing by about 5%. Even more surprising, his price came in roughly $3,000 below the number I had already told him he needed to reach to earn my business. He could have easily stopped at my number, but he didn’t. That told me a lot about how he does business. Needless to say, I was very happy with the entire experience. From Zach, to Shawn, to the finance department, to how beautifully the vehicle was detailed when I picked it up, everything was first-class. Buying a $100,000+ vehicle can easily turn into an exhausting negotiation. This was exactly the opposite. Straightforward, professional, fair and actually enjoyable. I would absolutely recommend Infiniti of Naperville, and especially Zach and Shawn, to anyone looking for an Infiniti. They earned my business. I recently purchased a new QX80 Autograph from Infiniti of Naperville and had a great experience from start to finish. I walked in and was greeted almost immediately by Zach. He was pleasant, knowledgeable about the QX80, and great to work with. After the test drive, we came back and talked for a bit and I told him I was interested. A few minutes later, Shawn, one of the managers, came in without Zach. I remember thinking, “Here we go, now comes the high-pressure sales guy.” I couldn’t have been more wrong. Shawn was a straight shooter from the beginning. No pressure, no endless back-and-forth price game. He simply wanted to find me the exact vehicle I wanted and give me the best deal he could. I had done quite a bit of homework and had already shopped several other dealers. They didn’t have my exact color combination in stock, but by the next day Shawn had located one with the exact options I wanted. Here’s what really impressed me: I knew exactly what this vehicle should cost because I had pricing from several other dealers on essentially the same QX80. Shawn beat the other pricing by about 5%. Even more surprising, his price came in roughly $3,000 below the number I had already told him he needed to reach to earn my business. He could have easily stopped at my number, but he didn’t. That told me a lot about how he does business. Needless to say, I was very happy with the entire experience. From Zach, to Shawn, to the finance department, to how beautifully the vehicle was detailed when I picked it up, everything was first-class. Buying a $100,000+ vehicle can easily turn into an exhausting negotiation. This was exactly the opposite. Straightforward, professional, fair and actually enjoyable. I would absolutely recommend Infiniti of Naperville, and especially Zach and Shawn, to anyone looking for an Infiniti. They earned my business. I recently purchased a new QX80 Autograph from Infiniti of Naperville and had a great experience from start to finish. I walked in and was greeted almost immediately by Zach. He was pleasant, knowledgeable ab More

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Everything was really good! The service was excellent and it was overall a good experience and it made it easier. Everyone there was friendly and really helpful. The service was excellent and it was overall a good experience and it made it easier. Everyone there was friendly and really helpful. More

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We had a great experience working with Infiniti of Naperville. Zach was awesome to work with, he worked with us to make the process effortless, there were no surprises, and ensured the whole shopping Naperville. Zach was awesome to work with, he worked with us to make the process effortless, there were no surprises, and ensured the whole shopping experience went without a single hiccup. The whole team was great, from sales to Joseph at finance and we would love to do business with them in the future. More

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Zach was such an outstanding and amazing helper with me. I left feeling so welcomed and appreciated throughout my whole experience at Infiniti! I left feeling so welcomed and appreciated throughout my whole experience at Infiniti! More

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Great experience from start to finish. Friendly staff, easy process, and excellent service. Would recommend! Friendly staff, easy process, and excellent service. Would recommend! More

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Zach did a great job discussing the car features and was professional and knowledgeable. Greta service professional and knowledgeable. Greta service More

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We had a great experience working with Zach to purchase our new car! He was very helpful and quick to answer my questions. our new car! He was very helpful and quick to answer my questions. More

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It’s been a pleasure to work with Zach throughout this purchase. He’s very knowledgeable about the vehicles, he’s helpful and transparent. I highly recommend him to anyone interested in an INFINITI. purchase. He’s very knowledgeable about the vehicles, he’s helpful and transparent. I highly recommend him to anyone interested in an INFINITI. More

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I have worked with this dealership for over 20 years. I have leased cars had them service and repair cars and have had exceptional service every time. On this occasion I worked with Zach Malbon, Jacob Ko I have leased cars had them service and repair cars and have had exceptional service every time. On this occasion I worked with Zach Malbon, Jacob Korallus and Mike Korallus. They were professional and courteous with full explanations of everything every step of the way through test drives, various available options. They made sure I was fully aware of all the vehicles options and once purchases went through operational and app details. They made it easy to lease my new car. I should also give credit to the porters and support staff behind the scenes who made sure my new car was in perfect condition when I drove it off the lot. Credit to I don’t of Naperville and their excellent team. More

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Zach & Shawn made purchasing a new Infinity QX65 so easy & a great experience! I highly recommend Zach for your next purchasing experience! & a great experience! I highly recommend Zach for your next purchasing experience! More

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