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Zach Nixon
Zach Nixon at Sam Pack's Five Star Ford Lewisville

Zach Nixon | Page 14

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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316 Reviews
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316 Reviews

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316 Reviews of Zach Nixon

December 31, 2022

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Employee Rating

Awesome customer service! They even dropped my Truck off at my home! Will be using again for all my vehicle needs. Thank you More

by harley01rider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , Annette Congrove, Paul Schroeder, Paul Sears

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Dec 31, 2022

Sam Pack's Five Star Ford Lewisville responded

Harley01rider, The entire Five Star Ford Lewisville service staff appreciates your feedback! Thank you for recognizing so many team members. We look forward to hearing from you in the new year at 972-221-2900. Enjoy your Ford! Best Regards, Kelly Blackwell, General Manager

December 29, 2022

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Employee Rating

They were very friendly, caring,and attentive. They kept us updated on the status of our repairs. They even went the extra mile driving it so they could inspect it. Great going guys. More

by ynvidra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , Annette Congrove, Paul Schroeder, Paul Sears

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Dec 29, 2022

Sam Pack's Five Star Ford Lewisville responded

Ynvidra, Informed and satisfied customers are important as we do our best to keep our Five Star Ford Lewisville customers aware of their vehicle's complete care. We look forward to serving you again in 2023. Please let us know when to expect you at 972-221-2900. Thank you for taking the time to rate our dealership. Sincerely, Kelly Blackwell, General Manager

Dec 30, 2022

Sam Pack's Five Star Ford Lewisville responded

It will be great to welcome you back. Happy New Year!

Dec 30, 2022

ynvidra responded

We will be bringing the truck back in in the middle of january

December 28, 2022

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Employee Rating

Zach always keeps us informed of what services need to be completed as well a future services that might be required. More

by jenamayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, jenamayer, for being a loyal and valued Five Star Ford Lewisville customer. Zack and our techs can be reached at 972-221-2900 any time you have maintenance or repair concerns. Safe travels and thanks again for choosing our dealership for your auto needs. Best Regards, Kelly Blackwell, General Manager

December 27, 2022

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Their service has been great. They call back when you leave a message and explain what work will be done. The service valet has also been a great option. More

by Smigliacio32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pete and Julie

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Dec 28, 2022

Sam Pack's Five Star Ford Lewisville responded

Smigliacio32, We appreciate seeing you in the Five Star Ford Lewisville service center. Zack and our team welcome the chance to address your maintenance questions at 972-221-2900. Let us know how we can help you enjoy your vehicle. Thank you, Kelly Blackwell, General Manager

December 23, 2022

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Employee Rating

Service by Zach was excellent, excellent, communication, good turn around, but nothing new with the labor way to expensive like most dealers More

by Hector T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 24, 2022

Sam Pack's Five Star Ford Lewisville responded

Hector, We appreciate knowing that working with Zack and the Five Star Ford Lewisville service team is informative and efficient. It will be great to serve you again in the new year. Let us know when you have maintenance or repair needs at 972-221-2900. Thank you, Kelly Blackwell, General Manager

December 23, 2022

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Employee Rating

Great 7,500 mile service…oil change, tire rotation, etc. Friendly, professional, accomplished what was promised and more. More

by TomD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 24, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, TomD! On behalf of Zack and the Five Star Ford Lewisville service department, we appreciate the opportunity to help with the care of your Ford. We look forward to scheduling future appointments at 972-221-2900. Take Care, Kelly Blackwell, General Manager

December 20, 2022

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Employee Rating

I have a very good experience with Zach. He’s very helpful in getting the job done smoothly. More

by Mostafa Ibrahim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2022

Sam Pack's Five Star Ford Lewisville responded

Mostafa, Always expect great service from Zack and the Five Star Ford Lewisville service team. We look forward to seeing you and your Ford in the new year. Reach us any time at 972-221-2900. Thank you and happy holidays, Kelly Blackwell, General Manager

December 17, 2022

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Employee Rating

Always the best service and there’s no better diesel mechanic any where in the world. Service manager alway kept me up to date and was always very professional. Mechanic did a great job and everything More

by Gregory Schretter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , Annette Congrove, Tom Martin, Paul Schroeder, Paul Sears, Where’s the mechanics? You need to add them.

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Dec 18, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, Gregory! We appreciate your recognition of so many of the Five Star Ford Lewisville team. And thanks for naming key players in our customer service, our mechanics. We look forward to seeing you in the new year. Reach us at 972-221-2900. Happy Holidays, Kelly Blackwell, General Manager

December 17, 2022

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Employee Rating

Zach’s team had our issue figured out quickly and we got the vehicle back when promised and kept us in the loop along the process. More

by Miller3417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 18, 2022

Sam Pack's Five Star Ford Lewisville responded

Miller3417, On behalf of Zack and the entire Five Star Ford Lewisville service team, thank you for sharing your feedback and review. Customer satisfaction continues to be a priority and we welcome to the chance to answer your care questions at 972-221-2900. Safe travels and happy holidays, Kelly Blackwell, General Manager

December 15, 2022

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Employee Rating

Everything was done to my satisfaction. I was very impressed with the customer service- particularly Zach.. More

by emoiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , Annette Congrove, Paul Schroeder, Paul Sears

Print
Dec 15, 2022

Sam Pack's Five Star Ford Lewisville responded

Emoiles, We will continue to do our best to send you home satisfied with our services at Five Star Ford Lewisville. Thank you for recognizing so many of our staff members. We encourage you to reach us at 972-221-2900 any time you need our advice. Safe travels! Best Regards, Kelly Blackwell, General Manager

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