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Zach Nixon
Zach Nixon at Sam Pack's Five Star Ford Lewisville

Zach Nixon | Page 4

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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316 Reviews
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316 Reviews

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316 Reviews of Zach Nixon

December 14, 2023

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Employee Rating

Johnathon Spence, my service advisor, did an excellent job of explaining my problem and the cause. More

by Phil Hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnathon Spence - 5 stars

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Dec 14, 2023

Sam Pack's Five Star Ford Lewisville responded

Phil, Thank you for selecting Five Star Ford Lewisville for your vehicle care. Should you have additional needs or specific concerns, please don't hesitate to contact Zack and our techs at 972-221-2900. Your loyalty is highly valued, and ensuring your satisfaction remains our utmost priority. Safe travels, Kelly Blackwell, General Manager

December 09, 2023

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Employee Rating

I loved the text feature. Made it easy to communicate with service advisor and make payment. My car is driving good. More

by james25duhon@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 10, 2023

Sam Pack's Five Star Ford Lewisville responded

James, We were thrilled to hear your positive feedback about Zack's service. We'll ensure it reaches him and the entire Five Star Ford Lewisville team. Rest assured, you'll always receive focused attention and exceptional customer care whenever you visit our dealership or contact us at 972-221-2900. Thank you, Kelly Blackwell, General Manager

December 07, 2023

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Zach always go above and beyond in customer service! He is the ABSOLUTE BEST!! He keeps us well informed of the current service needs as well as what other services that may need to be performed next More

by jenamayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2023

Sam Pack's Five Star Ford Lewisville responded

Jenamayer, We appreciate you at Five Star Ford Lewisville. Thank you for mentioning Zack and his efforts to help in our service department. He is definitely an asset to our customers and dealership. When you need future advice, reach Zack and our team at 972-221-2900. Best regards, Kelly Blackwell, General Manager

December 01, 2023

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Employee Rating

Had a great experience with Sam Pack 5 Star Ford Lewisville. Zack in Service was very helpful, responsive and communicated updates in a timely manner. Worked with ARI to handle all the service issu More

by Regina Swearengen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, Regina, for your supportive feedback. Zack is very customer-focused and willing to go the extra mile for our Five Star Ford Lewisville customers. Don't hesitate to call 972-221-2900 with automotive questions. We are here for you. Take care, Kelly Blackwell, General Manager

December 01, 2023

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Employee Rating

Zack was great. Customer service was great. He kept me informed of all updates and worked diligently with ARI to get everything pushed through. More

by Regina Swearengen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2023

Sam Pack's Five Star Ford Lewisville responded

Regina, Thank you so much for endorsing Zack and the Five Star Ford Lewisville service center. Your satisfaction is always a priority and we hope you count on our team again. Reach us at 972-221-2900. Best regards, Kelly Blackwell, General Manager

November 18, 2023

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Employee Rating

ZACK Is as usually great, and keep you upto date on all areas and status More

by perincolony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, perincolony for recognizing Zack and the Five Star Ford Lewisville service center. Customer service is a priority and we welcome any additional care concerns at 972-221-2900. We want to make your ownership and driving experience comfortable. Call on us any time. Best regards, Kelly Blackwell, General Manager

November 14, 2023

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Employee Rating

Job done in amount of time and cost anticipated, truck washed, good experience all around. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2023

Sam Pack's Five Star Ford Lewisville responded

Chuck, Thank you so much for sharing your positive experience with Zack and Five Star Ford Lewisville! Customer satisfaction is our top priority, and we truly appreciate hearing from you. If there's anything else we can assist you with, please give Zack and our techs a call at 972-221-2900. We look forward to continuing to provide you with excellent service in the future. Best regards, Kelly Blackwell, General Manager

November 06, 2023

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Employee Rating

Zack Nixon is always helpful. He takes his time to listen, to offer sound diagnosis and keeps us updated as repairs are carried out. We enjoy doing business with him. Zack is a More

by K2lhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2023

Sam Pack's Five Star Ford Lewisville responded

K2lhayes, Thank you for taking the time to share your positive feedback about Zack Nixon and your Five Star Ford Lewisville service visit. We are delighted to hear that Zack has been consistently helpful and attentive when it comes to addressing your automotive needs. Your satisfaction is our top priority, and we're grateful for your business. Please call us for future care needs at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

November 01, 2023

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Employee Rating

Our customer service rep, Zach, went above and beyond in helping us to find and fix a problem with our car. More

by lynettechang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 02, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, Lynette, for taking the time to recommend Zack and Five Star Ford Lewisville. If you ever need anything else, please don't hesitate to reach out to Zack and our techs at 972-221-2900. We're here to assist you! Safe travels, Kelly Blackwell, General Manager

November 01, 2023

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Employee Rating

I set my service with Zach , on the phone my emails. He messaged me every day about the progress of the repairs . Never met him in person and got my car back . More

by 32Mothy3215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 02, 2023

Sam Pack's Five Star Ford Lewisville responded

32Mothy3215, We are thrilled to learn that your experience with Zack and the Five Star Ford Lewisville service team was positive. Your kind words and recommendation mean a lot to us, and we genuinely value your support. Remember, we are here to help at 972-221-2900. Your satisfaction and loyalty are highly regarded by us! Thank you, Kelly Blackwell, General Manager

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