Zach Orndorff | Page 5

Started off a bit shaky with the repair from the mechanic (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf o (Justin or Jason)?service staff and customer service was great. The complaint and 3 stats is towards the shortcut and HORRIBLE repair job on behalf of the mechanic - who unfortunately tarnishes the reputation of Ford and the Front Royal dealership. Had we not checked the work and been adamant that there was a defective part before we left the dealership, we would have been in a pickle as we live full-time on the road in our RV and our truck is part of our home. We were blessed Laurel and Bryan, the Service manager stepped in and took care of us. Shout out to Zach as well who stepped in when we first came by to pickup our truck and realized how frustrated and upset we were on the poor repair work....he went out and brought our truck back to the service dept. FIVE STARS FOR THEM!!! Thank you, Thank you, Thank you!!! More

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I have been using this dealer and it predicessor (Shenandoah Ford) since I moved to this area. Service has always been great. I also bought 2 cars from them. I am more than happy with them. (Shenandoah Ford) since I moved to this area. Service has always been great. I also bought 2 cars from them. I am more than happy with them. More

by covel648 Verified Customer Verified Customer

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Thanks and Great Job by all personnel at Front Royal Ford. Answered all of our questions... Ford. Answered all of our questions... More

by william.bergmann Verified Customer Verified Customer

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Great place for service and Zach is awesome! Always friendly and willing to make a customer happy Always friendly and willing to make a customer happy More

by CRSRNP Verified Customer Verified Customer

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Great folks! No upsale. Zach is always courteous and helpful. Quick oil change service, they get you in and out with no appt needed. No upsale. Zach is always courteous and helpful. Quick oil change service, they get you in and out with no appt needed. More

by jsarwine Verified Customer Verified Customer

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All my contact with this dealership has been excellent! From buying the SUV to Service! From buying the SUV to Service! More

by shinobikai Verified Customer Verified Customer

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Great service provided- enjoy the excellent work they perform on our vehicles and pickup and delivery service when vehicle has been serviced. perform on our vehicles and pickup and delivery service when vehicle has been serviced. More

by kemendez Verified Customer Verified Customer

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THOSE THOMAS TECHNICIANS ARE THE GREATEST! ALWAYS GREAT WORK AND KEEPING MY VEHICLE CLEAN AND PERFORMING FINE MAKES ME HAPPY !!! ALWAYS GREAT WORK AND KEEPING MY VEHICLE CLEAN AND PERFORMING FINE MAKES ME HAPPY !!! More

by royl52 Verified Customer Verified Customer

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Matt and everybody was personable, efficient and knowledgeable. MATT WAS GOOD AT EXPLAINING THINGS TO ME AND MY HUSBAND. knowledgeable. MATT WAS GOOD AT EXPLAINING THINGS TO ME AND MY HUSBAND. More

by bunnytigerman Verified Customer Verified Customer

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Zach at the service department went above and beyond by explaining the importance of the front axles always a great pleasure dropping off my Raptor for all of the above services thank you very much Zach an explaining the importance of the front axles always a great pleasure dropping off my Raptor for all of the above services thank you very much Zach and all of the service staff. More

by Tony Kayal Verified Customer Verified Customer

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