Laurel O'Connor

Very easy to work with. Had a complicated electrical problem that was not resolved the first go around but after giving documented details of the ongoing problem and explain Had a complicated electrical problem that was not resolved the first go around but after giving documented details of the ongoing problem and explaining to the technician, the problem was solved. The technician was attentive to the details and interested in the problem not seen previously as well as was respectful. More

by cwmllclegal Verified Customer Verified Customer

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Always pleasant and easy to work with. I appreciate them asking first before doing the work. I appreciate them asking first before doing the work. More

by Jaelynn Verified Customer Verified Customer

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These guys always go above and beyond to give me the best experience. Zach made sure someone could pick my one vehicle up so that I could swap out my other vehicle, when the first one was complete. Front Roy experience. Zach made sure someone could pick my one vehicle up so that I could swap out my other vehicle, when the first one was complete. Front Royal Ford does all my service and repair work on my Ford and Volkswagen! More

by Dana.lamb07 Verified Customer Verified Customer

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2005 mustang Saturday 8am oil change went very smoothly from check in to check out, and service staff was very helpful and friendly to work with. Thank you Front Royal Ford from check in to check out, and service staff was very helpful and friendly to work with. Thank you Front Royal Ford More

by Mikesavory Verified Customer Verified Customer

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Small town feel with high customer and service quality standards. Appreciate the parts and service team. They take pride in their work and company/products. standards. Appreciate the parts and service team. They take pride in their work and company/products. More

by william Verified Customer Verified Customer

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I took my vehicle in for an oil change and they told me something was wrong with my vehicle and it would cost $1400 to fix 7 hours of labor. I took to another place and they looked at what was told to me a something was wrong with my vehicle and it would cost $1400 to fix 7 hours of labor. I took to another place and they looked at what was told to me as wrong with my car and confirmed there was nothing wrong with my vehicle. I feel like they were trying to find an issue and charge me for something not necessary. This is not the first time they have done this with my vehicles. More

by STEPHANIENOREEN31 Verified Customer Verified Customer

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It was a lot faster than i was anticipating so i really appreciate that! Got the call about an hour after drop off :) appreciate that! Got the call about an hour after drop off :) More

by pestopestopresto Verified Customer Verified Customer

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Great job. Reasonable wait time. Would go back anytime. Great job by Laura. Thank you Reasonable wait time. Would go back anytime. Great job by Laura. Thank you More

by MARYETTNER Verified Customer Verified Customer

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I recently purchased a new F-150 Lariat from FR Ford and it was time for the first oil change service. I went online earlier in the week and scheduled an appointment for 8:30AM the coming Saturday. Frida it was time for the first oil change service. I went online earlier in the week and scheduled an appointment for 8:30AM the coming Saturday. Friday prior I got a call and was told they no longer did appointments and that was an error on the web page and it was first-come-first served. At their advise, I came it right at opening and was still told it was 2 hours before servicing. I left and came back later in the day only to be told the wait was another 1.5 hours before servicing. I had been a customer of Malloy Ford in Winchester for years and was always able to schedule appointments and get served promptly and efficiently. I went to the financial office and told them I wanted to cancel my EXPENSIVE service contract as my first experience quite frankly sucked. I would think a brand new customer would not have to wait in line with other non-customer folks to service their new Ford vehicle. Anyway, the general manager was able to promptly get my vehicle serviced but only after I complained. I was not rude, I was not unreasonable. When Ms. O'Connor gave me my keys and paperwork, I thanked her and got a "Uh huh" in return. At this point, I'm still considering cancelling the service contract as I don't think I will put enough miles on the vehicle to justify the expense and will probably go back to Malloy for future servicing. First-come-first-serve is not good for new Ford customers when other dealers allow appointments AND you allowed online scheduling obviously in error. More

by Warbirdfan Verified Customer Verified Customer

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They always do what they say and when they say. Very courteous and helpful staff. Very courteous and helpful staff. More

by DAVID.L.JOBSON Verified Customer Verified Customer

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