74 Reviews
Write a Review74 Reviews of Laurel O'Connor
March 22, 2024
Laurel is an absolutely outstanding representative to work with. She's courteous, friendly, and very helpful. Laurel made sure I had all the info needed, managed my service appointments, and did it with work with. She's courteous, friendly, and very helpful. Laurel made sure I had all the info needed, managed my service appointments, and did it with a smile. Good person-to-person interaction is all too lacking in today's world. Laurel makes me want to bring my 2 Ford vehicles here for all future service. The service was speedy, occurred on schedule, and carried out expertly. I was kept informed of all stages of the process. The vehicle pick-up was especially helpful, saving me lots of time. The drivers who picked up my F250 were likewise courteous, friendly, and professional -- and they treated my truck with care. The cost of my service may not have been the lowest I might have found (not the highest, either), but for this level of service, I'll gladly return to Front Royal Ford in the future. Keep up the good work! More
Other Employees Tagged: Can't remember the drivers' names, but they also deserve some accolades.
March 02, 2024
Thank you for outstanding customer care and service! Professional and friendly staff who made buying from here a great experience. Professional and friendly staff who made buying from here a great experience. More
Other Employees Tagged: Brittany Garrett
March 01, 2024
Outstanding service. Fast and easy process for inspection. Team was super friendly. I also ordered a part . Part dept was easy to find and to get what I needed. Fast and easy process for inspection. Team was super friendly. I also ordered a part . Part dept was easy to find and to get what I needed. More
Other Employees Tagged: Zach Orndorff, John Aguilar, Kristian Andrews
February 01, 2024
As always the service team very helpful, understanding, professional and knowledgeable striving to get my vehicle back to me. professional and knowledgeable striving to get my vehicle back to me. More
Other Employees Tagged: Zach Orndorff
January 18, 2024
My favorite Ford (or any! ) service department! Laurel handles the SupeDuty vehicles and is “super”! Best service for vehicle and customer alike. ) service department! Laurel handles the SupeDuty vehicles and is “super”! Best service for vehicle and customer alike. More