Zach Roberts

I had basically licked the car o wanted online. Dave got the keys quickly and from test drive to driving off the lot it was as speedy as I have ever financed a car. I would definitely recommend Dave got the keys quickly and from test drive to driving off the lot it was as speedy as I have ever financed a car. I would definitely recommend white River Toyota! More

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Tough lesson for us: I am sharing our experience to help future consumers navigate the sales and financing process at White River Toyota. During our purchase of a new Toyota Tundra (Stock #T30435), we were future consumers navigate the sales and financing process at White River Toyota. During our purchase of a new Toyota Tundra (Stock #T30435), we were charged $1,599.00 out of pocket for a "Zurich Shield" environmental and undercoating package, along with a $3,040.00 Platinum extended service contract (VSA) and a $1,700.00 prepaid maintenance contract. Because of the high costs, we explicitly asked both our salesperson, Sheldon Snavely, and the finance officer, Zack Roberts, if the undercoating protection plan was handled by an outside company and if the price could be adjusted. Both individuals stated directly to us that it was an independent third-party product, that it was not their company, and that they had no control over lowering the price. However, our final paperwork revealed a completely different story. The internal service routing invoice explicitly lists the undercoating work under "WR RECON" (White River Recon)—which is the dealership's own internal reconditioning department—carrying a standard internal "No Charge" cost code. The staff coordinated to tell us a direct untruth about who was performing the work simply to protect a massive in-house profit margin. Furthermore, we explicitly stated during the transaction that we were prepared to pay for the vehicle outright. We were told by staff that we had to finance the vehicle, under the claim that if we did not make at least three months of financing payments, our vehicle title "would get lost in transit." This is a completely fabricated scare tactic. In reality, dealerships receive a backend commission kickback from the lender that gets revoked if the loan is paid off in full during the first 90 days. Telling customers their legal title will be lost to protect a dealer commission is entirely unacceptable. We paid our truck off after one finance payment and got the title in s week! What you need to know about their warranty and maintenance pricing before you buy: You do NOT have to buy your official Toyota warranties or maintenance plans from the selling dealership. You can purchase the exact same factory-backed policies from out-of-state volume Toyota dealers online at any point before your factory 3-year/36,000-mile warranty expires. The price differences on our paperwork are staggering: - Toyota Platinum VSA Extended Warranty: White River Toyota charged us $3,040.00. You can purchase the exact same official factory Platinum VSA plan from a volume dealer for $1,800.00 or less ($1,240 markup). - Prepaid Maintenance Contract: White River Toyota charged us $1,700.00. A volume dealer sells the official factory maintenance extension plan for roughly $550.00 ($1,150 markup). Advice to future shoppers at this dealership: Do not take verbal assurances at face value in the finance office. You have the absolute right to pay cash outright without financing, and you have the right to refuse heavily marked-up, dealer-performed add-on packages. Demand to see all itemized line items on physical paper before signing anything, and buy your warranty products elsewhere for a fraction of the cost. Regarding Sheldon Snavely, we were there to replace our car but we ended up replacing our Tacoma with a Tundra. (We love our new truck!) My husband kept telling Sheldon to talk to me, as I was the shopper, but he only kept eye contact with my husband. He was also angry with me because I emailed him at @whiterivertoyota with a tire question. He asked me how I got his email (in the 21st century! Lol). Lastly, he promised to put both our phones on the infotainment system but conveniently only had time to add my husband’s. When I asked about mine he said he needed to work unless I wanted to feed his family. NK My husband was in the truck and did not hear him. My husband’s name was not added correctly, he has to see this every time he starts the truck. Snavely agreed to fix it, but we both decided not to return to White River Toyota. More

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Great easy laid back experience, would highly recommend, every step of the process was smooth and well communicated. Would confidently recommend to anyone I know looking for an upgrade or a new vehicle every step of the process was smooth and well communicated. Would confidently recommend to anyone I know looking for an upgrade or a new vehicle More

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Brian more is an awesome salesperson. He did everything to help me out on buying my 2026 Toyota Corolla cross Xmore is a awesome salesperson. He did everything to help me out on buying my He did everything to help me out on buying my 2026 Toyota Corolla cross Xmore is a awesome salesperson. He did everything to help me out on buying my 2026 Toyota Corolla cross XLE. I couldn’t ask for a better guy to handle the financial situation More

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This was by far most the best experience we’ve ever had at a dealership. Nina is a true professional and a joy to work with. Nina worked with us to get the exact vehicle we were looking for and throughout at a dealership. Nina is a true professional and a joy to work with. Nina worked with us to get the exact vehicle we were looking for and throughout the process kept us informed where our vehicle was during the build and transport process. She promptly replied to emails and phone messages and at the time of purchase was very well-versed on the different features of our vehicle. If you plan on going to White River Toyota to purchase a vehicle Nina is the salesperson you should choose we highly recommend her. Ernie & Debby More

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Purchased a new Grand Highlander from Tyler, since the beginning of the process he was very easy to communicate with and got us exactly what we wanted. From start to finish couldn’t have gone any smoother beginning of the process he was very easy to communicate with and got us exactly what we wanted. From start to finish couldn’t have gone any smoother. Would highly recommend buying a car from White River Toyota and using Tyler. Zach made the financing part just as easy with no pressure and made sure all paper work was in line considering I was out of state purchasing the car. More

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Brian was amazing, he was great every step of the way and helped so much!! I would suggest him to anyone I know. Toyota was great. helped so much!! I would suggest him to anyone I know. Toyota was great. More

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This is my fifth time leasing from White River and Dave has expertly and efficiently handled them all. I could now go to a closer Toyota dealer but my experience an White River keeps me going there. Thanks has expertly and efficiently handled them all. I could now go to a closer Toyota dealer but my experience an White River keeps me going there. Thanks Dave for all your help and expertise. More

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Very Helpful, didn’t have any issues with anything and was very patient with me and the purchase. was very patient with me and the purchase. More

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Just closed on my fourth car purchased from White River Toyota. Lincoln has been the salesperson on all of them. He found the cars I wanted, kept me informed along the way and closed the deal. After the sa Toyota. Lincoln has been the salesperson on all of them. He found the cars I wanted, kept me informed along the way and closed the deal. After the sale he kept in touch and answered any questions I had. Dealing with Lincoln was a pleasure. Highly recommend him. More

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