Great job with routine oil change and tire rotation.
Customer service was excellent and addressed all issues
Customer service was excellent and addressed all issues
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by Bberger
Service Price Transparency
Nov 26, 2025 -
Toyota of Brookfield responded
Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Zach was very professional and knowledgeable.
Thanks Zach.. I didnt wait as long as expected.
Thanks Zach.. I didnt wait as long as expected.
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by Mharmon0902
Nov 14, 2025 -
Toyota of Brookfield responded
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!
Zach Schuett was very excellent to work with, was very
clear with what was being done to my vehicle. I will be going back to Zach Schuett for service in the future.
clear with what was being done to my vehicle. I will be going back to Zach Schuett for service in the future.
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by michaelminer2001
Nov 03, 2025 -
Toyota of Brookfield responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
Toyota of Brookfield is a great dealership!
Zach Schuett helped me out and I would recommend him to anyone. He was very helpful,polite & easy to work with.
Zach Schuett helped me out and I would recommend him to anyone. He was very helpful,polite & easy to work with.
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by drewottaway21
Service Price Transparency
Nov 03, 2025 -
Toyota of Brookfield responded
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!
I’ve had 5 visits in 2025 and they have all been stellar!
I’ve could give higher commendations to both Zach Schuett and Zach Reed. The two of them have been incredible to work with on my Highlander and my Tu
I’ve could give higher commendations to both Zach Schuett and Zach Reed. The two of them have been incredible to work with on my Highlander and my Tundra, being very realistic on service recommendations and not pushing excess items. Most recently, Zach Reed spent hours on the phone with the warranty company, fighting to get a repair covered (and saving me ~$6,000). It’s unfortunate when repairs are required but how the dealership and team respond is what’s most critical. Toyota of Brookfield didn’t manufacture the vehicle, but they’re doing everything possible to keep it on the road.
On top of excellent service team, the waiting area is meticulously maintained, with my personal favorite being the fresh popcorn.
You can tell the entire team is there to support their customers 100%, and I 100% recommend them!
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by schumacherb92
Service Price Transparency
Sep 28, 2025 -
Toyota of Brookfield responded
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Basic maintenance and tire rotation, I was in and out in
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
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by rkumar
Service Price Transparency
Sep 15, 2025 -
Toyota of Brookfield responded
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Until the next time we meet, take care!
Basic maintenance and tire rotation, I was in and out in
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
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by Ozlem
Service Price Transparency
Sep 11, 2025 -
Toyota of Brookfield responded
Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!
Basic maintenance and tire rotation, I was in and out in
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
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by bigmarksix
Sep 10, 2025 -
Toyota of Brookfield responded
Hello, it is great to hear that we were able to get you back on the road so quickly! Thank you for choosing Toyota of Brookfield and we hope to see you again! Please let us know if there is anything else we can do for you; we are more than happy to help!
As usual, my scheduled service was handled with courtesy,
professionalism & expediency. Napleton Toyota is a great resource for all of my vehicle concerns.
professionalism & expediency. Napleton Toyota is a great resource for all of my vehicle concerns.
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by billglowing
Service Price Transparency
Jul 25, 2025 -
Toyota of Brookfield responded
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Basic maintenance and oil change, I was in and out in an
hour. Kudos to Zach Schuett, Asst. Service Mgr.
hour. Kudos to Zach Schuett, Asst. Service Mgr.
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by nmtavares
Service Price Transparency
Jul 11, 2025 -
Toyota of Brookfield responded
Thanks for sharing your recent service experience with us! We hope you continue to choose Toyota of Brookfield as your first choice for all your vehicle needs.
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