I’ve had 5 visits in 2025 and they have all been stellar!
I’ve could give higher commendations to both Zach Schuett and Zach Reed. The two of them have been incredible to work with on my Highlander and my Tu
I’ve could give higher commendations to both Zach Schuett and Zach Reed. The two of them have been incredible to work with on my Highlander and my Tundra, being very realistic on service recommendations and not pushing excess items. Most recently, Zach Reed spent hours on the phone with the warranty company, fighting to get a repair covered (and saving me ~$6,000). It’s unfortunate when repairs are required but how the dealership and team respond is what’s most critical. Toyota of Brookfield didn’t manufacture the vehicle, but they’re doing everything possible to keep it on the road.
On top of excellent service team, the waiting area is meticulously maintained, with my personal favorite being the fresh popcorn.
You can tell the entire team is there to support their customers 100%, and I 100% recommend them!
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by schumacherb92
Service Price Transparency
Sep 28, 2025 -
Toyota of Brookfield responded
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Basic maintenance and tire rotation, I was in and out in
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
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by rkumar
Service Price Transparency
Sep 15, 2025 -
Toyota of Brookfield responded
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Until the next time we meet, take care!
Basic maintenance and tire rotation, I was in and out in
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
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by Ozlem
Service Price Transparency
Sep 11, 2025 -
Toyota of Brookfield responded
Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!
Basic maintenance and tire rotation, I was in and out in
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
an hour. Kudos to Zach Schuett, Asst. Service Mgr.
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by bigmarksix
Sep 10, 2025 -
Toyota of Brookfield responded
Hello, it is great to hear that we were able to get you back on the road so quickly! Thank you for choosing Toyota of Brookfield and we hope to see you again! Please let us know if there is anything else we can do for you; we are more than happy to help!
As usual, my scheduled service was handled with courtesy,
professionalism & expediency. Napleton Toyota is a great resource for all of my vehicle concerns.
professionalism & expediency. Napleton Toyota is a great resource for all of my vehicle concerns.
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by billglowing
Service Price Transparency
Jul 25, 2025 -
Toyota of Brookfield responded
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Basic maintenance and oil change, I was in and out in an
hour. Kudos to Zach Schuett, Asst. Service Mgr.
hour. Kudos to Zach Schuett, Asst. Service Mgr.
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by nmtavares
Service Price Transparency
Jul 11, 2025 -
Toyota of Brookfield responded
Thanks for sharing your recent service experience with us! We hope you continue to choose Toyota of Brookfield as your first choice for all your vehicle needs.
Went in for routine maintenance and the service was
great. Zach was very helpful and the amenities at the dealership are excellent.
great. Zach was very helpful and the amenities at the dealership are excellent.
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by John
Service Price Transparency
Jun 10, 2025 -
Toyota of Brookfield responded
Hi John, thanks for your great review and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent service experience I would use Zach again in
the future. I was in and out in less than an hour. Great job.
the future. I was in and out in less than an hour. Great job.
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by zander
Service Price Transparency
Jun 05, 2025 -
Toyota of Brookfield responded
Hello Zander, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!
I had an outstanding experience with the service
department at Toyota of Brookfield! From start to finish, they were professional, efficient, and truly went above and beyond. A special shoutout to Z
department at Toyota of Brookfield! From start to finish, they were professional, efficient, and truly went above and beyond. A special shoutout to Zach S, the service manager—his attention to detail and commitment to customer satisfaction made all the difference. He ensured everything was handled smoothly and kept me informed throughout the process. If you're looking for top-tier service, this is the place to go.
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by sa
Service Price Transparency
May 19, 2025 -
Toyota of Brookfield responded
Hello, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!
Zach S.
Is representative of the great customer service that Toyota of Brookfield Wisconsin provides
Is representative of the great customer service that Toyota of Brookfield Wisconsin provides
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by daleysandra
Service Price Transparency
May 18, 2025 -
Toyota of Brookfield responded
Hello, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!
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