Zachary Dehring | Page 7

We were at the end of our lease and looking for something new. Our plan was just to "test drive" as we had done earlier at two other dealerships, but our visit turned out so pleasant and seamless that we end new. Our plan was just to "test drive" as we had done earlier at two other dealerships, but our visit turned out so pleasant and seamless that we ended up making a purchase. We were warmly greeted by two associates and then left to browse freely. We worked with Michael Lombrozo, who was incredibly helpful and patient. He took the time to understand our needs and budget without any pressure. We really enjoyed our time with him and appreciated his pleasant disposition. Zac in Finance made the process smooth, explaining the terms clearly and securing the payments we had discussed with Michael—actually coming in under our budget. Despite the usual paperwork, everything was handled swiftly. We left as proud owners of a new Cadillac Lyriq. She's a beauty! More

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No me respondieron ante una desperfecto del vehículo q compré a pesar de mis llamados telefónicos que a hoy ya no me atienden compré a pesar de mis llamados telefónicos que a hoy ya no me atienden More

by DANIELCANGARO Verified Customer Verified Customer

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Still waiting on my order key and getting changed double because they can’t get paperwork together because they can’t get paperwork together More

by mjuliette Verified Customer Verified Customer

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Great service price and love my Cadilac XT6. Financing worked out. As well as car payment I was looking for. Will definitely be back Financing worked out. As well as car payment I was looking for. Will definitely be back More

by JORGE.GUTIERREZ99 Verified Customer Verified Customer

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Excellent Customer service from Michael Lombrozo, he went extra mile to make the purchase happen extra mile to make the purchase happen More

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SERVICE WAS EXCELLENT. FROM START TO FINISH. THE DEALERSHIP WAS CLEAN AND INVITING. OUR SALES GUY JACOB WAS GREAT. HE DELIVERED THE CAR TO THE HOUSE AND SPENT AT LEAST 2HRS FROM START TO FINISH. THE DEALERSHIP WAS CLEAN AND INVITING. OUR SALES GUY JACOB WAS GREAT. HE DELIVERED THE CAR TO THE HOUSE AND SPENT AT LEAST 2HRS TEACHING US HOW EVERYTHING WORKS More

by powint Verified Customer Verified Customer

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Everything was very simple, the seller and the financier are very professional. I recommend it. are very professional. I recommend it. More

by geilyarlet Verified Customer Verified Customer

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We are so grateful for Andres and Zachary! They both worked hand in hand to make sure we’d get a deal on our car. We came in ready to purchase a vehicle and both of them worked hard to meet ou They both worked hand in hand to make sure we’d get a deal on our car. We came in ready to purchase a vehicle and both of them worked hard to meet our needs. Truly grateful! More

by TAIRAXDELGADO Verified Customer Verified Customer

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Gentlemen generally I don’t write reviews,but in this case I have no other options.July of 2023 I bought a used Escalade sports for this dealership,at the closing I purchased tire warranty from them .Fas case I have no other options.July of 2023 I bought a used Escalade sports for this dealership,at the closing I purchased tire warranty from them .Fast forward to 2024 in January I had a blowout and when I ghost home I had my tire shop that I’ve used for over 30 years check it and they said I needed a new tire so I had them piton a new tire. In may I sent my car in for service and the service guy Orlando saw a newer tire and asked if I had tire warranty,so I checked my paperwork from a year previous and I said yes but there was no contact info on the contract,so he gave me a number for the warranty company.I called them to which they said it was over two months so the wouldn’t cover the tire .Now looking at the contract, there is no information whatsoever on how to get in touch the policy of how long you have or how you go about getting reimbursed. I called the dealership asking for help with this matter talk to a guy and service manager named Jimmy He was no help . Saturday being the end of May after calling multiple people down there and getting nowhere I went down and talk to the finance manager to cancel this policy. He said it would be prorated and that he had to email me the form. I asked if he could fill it out while I was there help me with it at all he said no he would help email me the form which was a five minute video before you get to the form and now they’re looking for notarized copies of odometers all sorts of nonsense so I’m out the $465 for the tire him out the $1100 for the policy from which the dealership makes about 50% when I sell you these policies a buyer beware I left a message with the general manager once again, no callback no one from the company ever calls you back. so I filled out the form now if you want to pay $75 to expedite it from which they will add that to your check you can do that or you can wait 180 days or possibly more to possibly get someone to refund bottom line is no service in the service industry anymore. In this company like many others there’s no service there either. More

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Willy was fabulous. It took a few days to get the deal done but he was very patient with me. I would buy another car from them . It took a few days to get the deal done but he was very patient with me. I would buy another car from them . More

by ivalentin72 Verified Customer Verified Customer

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