Jacob Joseph
Jacob Joseph at Ocean Cadillac
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Jacob Joseph

Certified Brand Ambassador

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.0
14 Reviews

Industry Experience

3 yrs, 2 mos

Specialties & Trainings

Cadillac Certified

4.0

14 Reviews

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14 Reviews of Jacob Joseph

April 20, 2024

Dealership Rating
Employee Rating

Do not trust the new management they do not stand by their word even in writing. I am going to have to hire an attorney because they will not send me the key fob I was promised in writing and the manag More

by Robinpacko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Victor Do Not Trust

Apr 20, 2024

Ocean Cadillac responded

Good afternoon Robin, I am sorry to hear you had a bad experience with your purchase in January. I haven't received you calls and would like the chance to speak with you so we can turn your experience around. I will be reaching out shortly if that's ok

Apr 20, 2024

Ocean Cadillac responded

Thank you for taking the time to answer my call and I'm glad we resolved your issue

April 01, 2024

Dealership Rating
Employee Rating

Zach and Jacob were amazing and I’m coming back after my lease ends to buy a new one. They know how to treat people! Best car buying experience. More

by adrianoribeo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zachary Dehring

Apr 01, 2024

Ocean Cadillac responded

It's great to hear that Zach and Jacob were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

February 18, 2024

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Employee Rating

Excellent dealer along with management sells department and service personnel along with technicians very professional and helpful group of people More

by Fercho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Lombrozo , Jason Ralfo and Antonio Caicedo

Feb 18, 2024

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael, Jacob, Jason, and our team met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

February 02, 2024

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Employee Rating

I will never purchase another vehicle from this dealer ever again. They dropped the ball way to many times. Don't even want to explain myself again to speak about the disaster the personell and service th More

by Erojas84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Finance department

Feb 05, 2024

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 02, 2024

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Employee Rating

Excellent and outstanding and very friendly customer service, they made everything possible for me during my vehicle purchase More

by Fercho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Lombrozo

Feb 02, 2024

Ocean Cadillac responded

Here at Ocean Cadillac, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 29, 2024

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Employee Rating

Jacob Joseph was extremely helpful in helping get into my new vehicle. He was able to negotiate with the management team and get me to a monthly price that was comfortable for me More

by lucasandrade256
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 30, 2024

Ocean Cadillac responded

It's great to hear that Jacob was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

November 20, 2023

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Employee Rating

Excellent service, attention, Very good command of each point. Wonderful place. I am very happy with the general service they offered us, especially Mr. Enrique. More

by Jorge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro, Victor Lopez , Franly Machado, Mario Murgado JR, Luis Rios

Nov 20, 2023

Ocean Cadillac responded

Jorge, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

Nov 20, 2023

Jorge responded

Excellent service and good place

October 19, 2023

Dealership Rating
Employee Rating

Great service by Jacob, Jeremy and the entire team at Ocean Calliac. Thank you very much More

by eminski
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Bonilla

Oct 19, 2023

Ocean Cadillac responded

Here at Ocean Cadillac, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 11, 2023

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Employee Rating

The dealer delivered on what they promised. Our salesperson was helpful & very respectful. We had an overall good experience at Ocean Cadillac. More

by LLE264
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Oct 12, 2023

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2023

Dealership Rating
Employee Rating

The entire process of dealing with this dealership was painful. They slipped hidden fees and charges into our contract hoping we wouldn’t notice it. The sales man that sold us the car, and the reason we b More

by VickTlr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jeremy Bonilla

Sep 29, 2023

Ocean Cadillac responded

Good morning, I am in shock to read this today. As one of the largest Cadillac Dealerships in the Country, we pride ourselves on great customer service and hold ourselves to the highest ethical standard. I am not sure what happened here, but I would like to get to the bottom of this and try to make your experience a positive one rather than what you have experienced. Can you please call me so we can discuss this today. I will also try and reach out to you personally. I would like to apologize for your experience. This is really a concerning review and I really want to get to the bottom of this. Feel free to call me anytime. Sincerely, Matt Wahnon General Manager 954-295-3797 matt.wahnon@oceancadillac.com

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