Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 2

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
253 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

1 yr, 6 mos

Languages Spoken

English English

4.6

253 Reviews

Write a Review

253 Reviews of Zack Rooks

July 15, 2026

Dealership Rating
Employee Rating

Very courteous employees and they were very helpful with the whole process. Would definitely recommend people to do business with them. More

by odonald281
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jul 19, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Courteous, helpful, and easy to recommend is exactly what we like to hear. We appreciate you choosing Tony Serra Nissan in Cullman.

July 12, 2026

Dealership Rating
Employee Rating

I absolutely love my Rouge. And I appreciate the team. And that i get reminded of time for my oil change. More

by sakers2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2026

Tony Serra Nissan responded

Loving your Rogue and getting oil change reminders before life gets busy is a pretty good setup. We are glad the team has taken good care of you at Tony Serra Nissan in Cullman.

July 08, 2026

Dealership Rating
Employee Rating

My husband and I have had nothing but ? ?wonderful experiences with Tony Sera Nissan We took our Nissan frontier bright orange truck in for servicing on July 2nd, that same day I was in a wr More

by csovia123
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jul 12, 2026

Tony Serra Nissan responded

We are so sorry about the wreck, especially losing a bright orange Frontier you clearly loved. We are glad Zack Rooks and our service team have always taken good care of you, and we would be happy to help you find the closest match without turning it into a phone marathon. Tony Serra Nissan in Cullman will do our best to help you get back into the right truck.

July 03, 2026

Dealership Rating
Employee Rating

Good good good good good Good good good good good good good good good good good good good good good good good good More

by Kjk2413
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jul 12, 2026

Tony Serra Nissan responded

Good

July 02, 2026

Dealership Rating
Employee Rating

I asked to have 5w30 put in my Frontier dealership would not. When customer wants something done, do it. More

by No screen name
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jul 12, 2026

Tony Serra Nissan responded

Thank you for the review. We understand the frustration when a specific request is not handled the way you expected. Our team does have to follow Nissan specifications when it comes to oil type, but we can always do a better job explaining the reason clearly. We appreciate you bringing it up and trusting Tony Serra Nissan in Cullman with your Frontier.

July 02, 2026

Dealership Rating
Employee Rating

I bought a vehicle from this dealership, and my experience has been very disappointing. Within just two weeks of purchasing it, the radiator started leaking. I brought it back and asked them to fix More

by Cesar Santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maxine Young

Jul 12, 2026

Tony Serra Nissan responded

...

July 01, 2026

Dealership Rating
Employee Rating

Excellent and thorough work in a timely manner They make sure all needs are pointed out and nothing unnecessary is added. More

by Dsayersal
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jul 12, 2026

Tony Serra Nissan responded

Thorough work without the unnecessary extras is exactly how service should be done. We are glad Zack Rooks and the team kept it timely, clear, and honest at Tony Serra Nissan in Cullman.

July 01, 2026

Dealership Rating
Employee Rating

These guys were great and quick to get me in and out and in a nice ride ! More

by Aiden Dallaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2026

Tony Serra Nissan responded

Aiden, quick, easy, and leaving in a nice ride is a pretty good way to wrap up a visit. We are glad the team got you taken care of at Tony Serra Nissan in Cullman.

June 27, 2026

Dealership Rating
Employee Rating

Always friendly service and explains things thoroughly. They take great care of your vehicle! Would recommend to everyone! More

by kimberlyfrink5
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jul 12, 2026

Tony Serra Nissan responded

Friendly service is great, but friendly service that explains things clearly is even better. We are glad Zack Rooks and the team took great care of you and your vehicle at Tony Serra Nissan in Cullman.

June 25, 2026

Dealership Rating
Employee Rating

Fast and friendly service Fast and Friendly service. Everyone seemed through and professional. Made the experience a breeze. More

by kgraves03
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Jun 28, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Fast and friendly is a great start, but thorough and professional is what really makes a service visit feel easy. We are glad Zack Rooks and the team made it a breeze at Tony Serra Nissan in Cullman.

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