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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 2

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
234 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

1 yr, 5 mos

Languages Spoken

English English

4.6

234 Reviews

Write a Review

234 Reviews of Zack Rooks

May 29, 2026

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Employee Rating

Everything was very good. Short wait time. Everyone very courteous. Would recommend your service very highly. More

by whitney_michelle12
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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May 28, 2026

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Quick, efficient service, nice waiting room. Overall a good experience and I would return. Hi More

by akimpel15
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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May 25, 2026

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Got my oil changed quickly and helped me understand any recommendations I had. Zack is a very good advisor. More

by Srs62
Recommend Dealer
Yes
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May 22, 2026

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Quick in and out for routine maintenance. Zack was friendly and helped me professionally. Thanks Zack! More

by DN
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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May 19, 2026

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Thank you for this fast and helpful experience I will be returning soon for another oil change More

by rossie32001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

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May 15, 2026

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Great service! They always get me in and out quick! Everyone is so friendly and helpful More

by sblalock9994
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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May 22, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Great service, quick visits, and friendly people is a recipe we do not plan on changing. Thanks for trusting Tony Serra Nissan in Cullman.

May 13, 2026

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Love all the service people, they help me alot. Great service and are very nice. More

by marcella63rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Lance Compton, James Coleman

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May 22, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. Great service is one thing, but having a team that is genuinely helpful and kind makes all the difference. We are glad our service team has taken such good care of you at Tony Serra Nissan in Cullman.

May 08, 2026

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Employee Rating

The service was great and the team there was very nice and made sure we was taken care of. They also went through the whole inspection with us in detail More

by jarrodspeakman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

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May 22, 2026

Tony Serra Nissan responded

Jarrod, thanks for trusting our service team at Tony Serra Nissan Cullman. Glad the crew treated you right, walked the inspection with you, and kept everything clear from start to finish.

May 08, 2026

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James is professional, kind, and will do what is necessary to see that my concerns are taken care of. More

by sweetbelle2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Lance Compton, James Coleman

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May 25, 2026

Tony Serra Nissan responded

Thanks for trusting James and the service team at Tony Serra Nissan Cullman. His professional, kind, “we’ll take care of it” approach is exactly how we want every service visit to feel.

April 29, 2026

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Employee Rating

I dropped my car up. I got me some popcorn and some water and watch TV and my vehicle was done very promptly. More

by fowler_melissa5
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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May 22, 2026

Tony Serra Nissan responded

Sounds like you had a pretty solid lobby setup while we got your car taken care of, and we’re glad the team at Tony Serra Nissan in Cullman had you in and out so quickly.

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