Zack Rooks | Page 2
Assistant Service Manager
Tony Serra Nissan
1724 Cherokee Ave SW
Cullman, AL 35055
Dealership Experience
1 yr, 9 mos
Industry Experience
1 yr, 9 mos
Languages Spoken
English
302 Reviews
Write a Review302 Reviews of Zack Rooks
September 17, 2026
Person checking us out was having problems with equipment and could not focus on the three customers in line to check out to leave. She seem d to be having an emotional day and could not problem solve quickl and could not focus on the three customers in line to check out to leave. She seem d to be having an emotional day and could not problem solve quickly for her customers, she was fixated on broken equipment to solve how to check us out without it. I was first in line and I waited what seems like 20 to 25 minutes due to her inability to problem solve customer should come first not equipment she finally decided to make a copy of work order ticket and give me my keys but it could have been taken care of in less than two minutes More
Other Employees Tagged: Zack Rooks
September 14, 2026
Tony Serra Nissan is the most professional dealership I've ever had the pleasure to do business with. My experiences with their service department have been exceptional. Thank You for your pursuit of exc I've ever had the pleasure to do business with. My experiences with their service department have been exceptional. Thank You for your pursuit of excellence. I'm grateful for all your services, Jeff B. More
September 10, 2026
Service way over priced. $500 for rear brakes pads, Really? To have you do normal maintenance on my truck you wanted $6K. It's only worth $13K by your estimate. I'm not $500 for rear brakes pads, Really? To have you do normal maintenance on my truck you wanted $6K. It's only worth $13K by your estimate. I'm not returning and will consult other repair shops. More
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