Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 3

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
313 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

1 yr, 9 mos

Languages Spoken

English English

4.6

313 Reviews

Write a Review

313 Reviews of Zack Rooks

September 22, 2026

Dealership Rating
Employee Rating

Very nice seems like good people to deal with. Very good service department they get you car in and out with professionalism. More

by Bishopmhs777
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 13, 2026

Tony Serra Nissan responded

Thanks for the praise of the service department. They do all they can to make sure that customers are in and out quickly and as professional as they can. We are thrilled that you experienced this. We thank you for giving the 5 star review and will see you again for your next service visit.

September 18, 2026

Dealership Rating
Employee Rating

They are very friendly. And willing to help you They're a great team to do business with More

by robbiebertavern1974
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 14, 2026

Tony Serra Nissan responded

Thank you for the 5 star review. We are pleased that you had a good experience. We will see you for your services soon!

September 18, 2026

Dealership Rating
Employee Rating

Will buy the next vehicle from them I will be back again down the road for my next vehicle More

by steven9543
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 14, 2026

Tony Serra Nissan responded

Thanks for the 5 stars and welcome to the Serra family! We are thrilled to know you are happy with your purchase and love to know that you will a repeat customer. Come see us anytime!

September 17, 2026

Dealership Rating
Employee Rating

Person checking us out was having problems with equipment and could not focus on the three customers in line to check out to leave. She seem d to be having an emotional day and could not problem solve quickl More

by Kellyclarkk
Recommend Dealer
No

Other Employees Tagged: Zack Rooks

September 17, 2026

Dealership Rating
Employee Rating

They were very professional and they did what they said they would do. Excellent organization More

by tim.gourley
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 14, 2026

Tony Serra Nissan responded

Thank you for the 5 star rating. We love to know when customers are satisfied with their experience with us. Thanks for being a member of the Tony Serra Nissan family!

September 16, 2026

Dealership Rating
Employee Rating

did you guys patch the rear tire driver side? did you guys patch the rear tire driver side? I want3d to double check More

by samuel714256
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

September 14, 2026

Dealership Rating
Employee Rating

Service is timely. Like the new videos. Waiting room is nice. Everyone is friendly. Timely check out. More

by Betty Warren
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 13, 2026

Tony Serra Nissan responded

Thank you so much for the great review. We strive to keep the service waiting area clean and comfortable while waiting for the service appoint to finish. Thank you for being a valued customer!

September 14, 2026

Dealership Rating
Employee Rating

They were very knowledgeable and courteous and fair. I appreciate the advice Zach gave and the recommendations. More

by douglassdiane
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Oct 13, 2026

Tony Serra Nissan responded

We appreciate the 5 stars and are happy that Zach could help with advice for your situation. We hope the recommendations were useful and hope to see you in a new Nissan soon!

September 14, 2026

Dealership Rating
Employee Rating

Tony Serra Nissan is the most professional dealership I've ever had the pleasure to do business with. My experiences with their service department have been exceptional. Thank You for your pursuit of exc More

by jeffreyhbelknap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2026

Tony Serra Nissan responded

Service is an essential department of Tony Serra Nissan and we could not be happier with the 5 star review that you have given us. Thank you so much.

September 10, 2026

Dealership Rating
Employee Rating

Quick efficient professionally greeted was out the door in 45 minutes very happy with my work More

by meteachpeoplecom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2026

Tony Serra Nissan responded

Thanks for the 5 star review.

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