Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 3

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
234 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

1 yr, 5 mos

Languages Spoken

English English

4.6

234 Reviews

Write a Review

234 Reviews of Zack Rooks

April 28, 2026

Dealership Rating
Employee Rating

I came in to get my car serviced and James was helpful and great! They got us right in and out and explained everything in detail afterward. Thank you so much for the wonderful service as always! More

by Jesshartley04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Coleman

May 22, 2026

Tony Serra Nissan responded

Jess, awesome to hear James got you in and out quick and took the time to explain everything, we really appreciate you trusting Tony Serra Nissan in Cullman for your service.

April 27, 2026

Dealership Rating
Employee Rating

Very professional and nice people to talk to and deal with when you need something done on your vehicle. More

by rita.briscoe
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

May 22, 2026

Tony Serra Nissan responded

Rita, we appreciate you coming to us when your vehicle needs attention, and it is great to hear Zack and the rest of the Tony Serra Nissan in Cullman team made everything feel professional and easy to deal with.

April 27, 2026

Dealership Rating
Employee Rating

Quick, and everyone was very nice Good, great, wonderful, fantastic Nice, yummy, 6-7 xxxx it More

by Kjk2413
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

May 22, 2026

Tony Serra Nissan responded

Quick, friendly, and sounds like you had a pretty fantastic visit all around, and we’re glad the team at Tony Serra Nissan in Cullman could make everything feel that good from start to finish.

April 27, 2026

Dealership Rating
Employee Rating

Our issue with our door still is not resolved. We have a $3000 wrap around warranty and or door still is not fixed. We were told if they mess up our door, we will be responsible for fixing what th More

by hudson218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam Gaither

April 26, 2026

Dealership Rating
Employee Rating

Polite and professional. They diagnosed the problem with mass flow sensor and fixed within a day. More

by Williamkirsch76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Shockley, Maxine Young, James Coleman , Sam Gaither

May 22, 2026

Tony Serra Nissan responded

William, appreciate you trusting us with the repair, and it is great to hear the Tony Serra Nissan in Cullman service team kept things professional and had that mass flow sensor sorted out in a day.

April 25, 2026

Dealership Rating
Employee Rating

The last time I came in for service. They told me the oil change and tire rotation was bogo. When i returned a month later Zack said theyre not on special. So I dont see a reason to make More

by Dawn Campbell
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

May 22, 2026

Tony Serra Nissan responded

Dawn, we are sorry for the confusion on the bogo oil change and that the return visit did not match what you were told before.

April 24, 2026

Dealership Rating
Employee Rating

My service was done quickly and professionally during my visit. I especially liked that I could schedule on line More

by Scabri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2026

Tony Serra Nissan responded

Scabri, thank you for the 5 stars. We are glad your service visit was quick, professional, and easy to schedule online. We appreciate you choosing Tony Serra Nissan.

April 23, 2026

Dealership Rating
Employee Rating

In and out coffee was still out when I left No problems friendly people there More

by Bgorse54
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Apr 27, 2026

Tony Serra Nissan responded

Thank you for the 5 stars. In and out before the coffee got cold is a pretty solid service visit. We are glad everything went smoothly, and we appreciate you choosing Tony Serra Nissan.

April 23, 2026

Dealership Rating
Employee Rating

Friendly people. Knowledgeable personnel. Timely service. I've not had anything but great service in the years I've been going there. More

by linlan513
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Apr 27, 2026

Tony Serra Nissan responded

Thank you for the 5 stars and for sticking with us over the years. Friendly people, knowledgeable service, and getting things done on time never go out of style. We appreciate your continued trust in Tony Serra Nissan.

April 20, 2026

Dealership Rating
Employee Rating

Friendly and efficient Was not there long enough. I was in and out in a hurry More

by JUDYTW
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Apr 24, 2026

Tony Serra Nissan responded

Friendly and efficient is a good combination, especially when it doesn’t eat up your day. Thanks for trusting Tony Serra Nissan in Cullman.

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