Zack Rooks | Page 3
Assistant Service Manager
Tony Serra Nissan
1724 Cherokee Ave SW
Cullman, AL 35055
Dealership Experience
1 yr, 5 mos
Industry Experience
1 yr, 5 mos
Languages Spoken
English
234 Reviews
Write a Review234 Reviews of Zack Rooks
April 28, 2026
I came in to get my car serviced and James was helpful and great! They got us right in and out and explained everything in detail afterward. Thank you so much for the wonderful service as always! and great! They got us right in and out and explained everything in detail afterward. Thank you so much for the wonderful service as always! More
Other Employees Tagged: James Coleman
April 27, 2026
Our issue with our door still is not resolved. We have a $3000 wrap around warranty and or door still is not fixed. We were told if they mess up our door, we will be responsible for fixing what th We have a $3000 wrap around warranty and or door still is not fixed. We were told if they mess up our door, we will be responsible for fixing what they fix. Our manufacturer warranty runs out May 1, 2026. The vehicle was bought certified pre owned in 2023, they are telling us there is no record of it. Furious! More
Other Employees Tagged: Sam Gaither
April 26, 2026
Polite and professional. They diagnosed the problem with mass flow sensor and fixed within a day. They diagnosed the problem with mass flow sensor and fixed within a day. More
Other Employees Tagged: Amber Shockley, Maxine Young, James Coleman , Sam Gaither
April 25, 2026
The last time I came in for service. They told me the oil change and tire rotation was bogo. When i returned a month later Zack said theyre not on special. So I dont see a reason to make They told me the oil change and tire rotation was bogo. When i returned a month later Zack said theyre not on special. So I dont see a reason to make an appointment and come to Tony Serra for an oil change. The service i received I could have gotten it somewhere else for that price. Instead of driving 45 minutes out of the way. More
Other Employees Tagged: Zack Rooks
April 23, 2026
Friendly people. Knowledgeable personnel. Timely service. I've not had anything but great service in the years I've been going there. Knowledgeable personnel. Timely service. I've not had anything but great service in the years I've been going there. More
Other Employees Tagged: Zack Rooks

