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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 3

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.5
216 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

1 yr, 4 mos

Languages Spoken

English English

4.5

216 Reviews

Write a Review

216 Reviews of Zack Rooks

April 01, 2026

Dealership Rating
Employee Rating

Service department is great Buffy Smith does her best to make sure you are taken care of in the best and most respectful manner possible. More

by bennybob18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Compton , Sam Gaither, Buffy Smith

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Apr 07, 2026

Tony Serra Nissan responded

Buffy takes care of people the right way, and that shows. We appreciate your trust in the service team at Tony Serra Nissan in Cullman.

March 30, 2026

Dealership Rating
Employee Rating

Customer focused! Tony Serra Nissan takes a lot pride in customer satisfaction. All the staff is very professional and always greets you with a smile. More

by McCay
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Apr 04, 2026

Tony Serra Nissan responded

McCay, that kind of consistency matters. Professional, welcoming, and focused on the customer is exactly how we want Tony Serra Nissan in Cullman to be known. Thanks for the review.

March 30, 2026

Dealership Rating
Employee Rating

Worst dealership I've ever had to deal with in my whole life, those people know nothing about the word 'service ' More

by amermx
Recommend Dealer
No

Other Employees Tagged: Zack Rooks

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Apr 04, 2026

Tony Serra Nissan responded

We don't agree with that characterization, but we do take concerns about service seriously. If something fell short during your visit, we'd like the opportunity to review it directly. Please contact Sam Gaither, Service Manager, at (256) 676-2435 so we can look into it properly.

March 30, 2026

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Employee Rating

I didn't believe the bad reviews and im glad I didn't. Zack was a great guy and didnt try to scam me. The service department here is great and cares about customers. More

by Thr14
Recommend Dealer
Yes
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Apr 07, 2026

Tony Serra Nissan responded

Glad you gave us a chance. Zack and the service team work hard to take care of people the right way, and we appreciate you trusting Tony Serra Nissan in Cullman.

March 27, 2026

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Employee Rating

Very nice and down to earth,courtesy and professional. will go back. And tell my friends and family. More

by sweattb009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Lance Compton , Sam Gaither, Buffy Smith

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Mar 30, 2026

Tony Serra Nissan responded

That’s a combination we’re proud of. Down to earth but still professional is exactly the balance we aim for. We appreciate you saying you’ll be back and that you’ll tell friends and family. That kind of word-of-mouth means everything at Tony Serra Nissan in Cullman.

March 26, 2026

Dealership Rating
Employee Rating

It was a very pleasant experience. Everyone was very kind and helpful I did not feel pressured More

by mdpace210
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Mar 30, 2026

Tony Serra Nissan responded

Glad to hear it. A no-pressure experience and a helpful team still matter, and we’re glad Zack took good care of you. Thanks for choosing Tony Serra Nissan in Cullman.

March 20, 2026

Dealership Rating
Employee Rating

simple to the point service appreciated greatly THANKS would patronize this location again in the future when are you guys going to bring back the MAXIMA so I can trade up More

by COUSINTONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Shockley, Lance Compton , Sam Gaither

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Mar 30, 2026

Tony Serra Nissan responded

Straight to the point works just fine around here. We appreciate the shoutout and would be glad to have you back at Tony Serra Nissan in Cullman. And if Nissan ever brings the Maxima back, we know at least one person ready to trade up.

March 12, 2026

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Employee Rating

Professions, friendly well organized Clean waiting area and great communication I would recommend them to anyone More

by Pat
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Mar 15, 2026

Tony Serra Nissan responded

Pat, that’s the full package right there. Professional, organized, clean, and clear communication. That’s how a service visit should feel. We appreciate the recommendation and you trusting Tony Serra Nissan in Cullman with your vehicle.

March 10, 2026

Dealership Rating
Employee Rating

They fixed my problem and changed my oil in the time frame they gave me so I was happy More

by mtubbs75
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Mar 15, 2026

Tony Serra Nissan responded

That’s how it should go. Issue fixed, oil changed, and done when we said it would be. No surprises, no delays. We appreciate the 5 stars and you trusting Tony Serra Nissan in Cullman with your vehicle.

March 10, 2026

Dealership Rating
Employee Rating

It was a stressfree experience, everyone was nice and it only took an hour to complete. More

by cdgable1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Gaither, Buffy Smith

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Mar 15, 2026

Tony Serra Nissan responded

An hour and stress free is a win in our book. Quick turnaround, friendly team, and no hassle is exactly what we aim for in our service department. Thanks for the 5 stars and for choosing Tony Serra Nissan in Cullman.

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